V6019042054353_5

Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range To
Tiguan LWB
2018-2022
All
All
AX_JM000001
AX_NM019254
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2054353/5
12/1/21
60-19-04
Remove reference to
discontinued assembly
primer.
2054353/4
11/17/21
60-19-04
Include additional model
year applicability.
2054353/3
1/28/21
60-19-04
Include additional model
year and update warranty
table labor operation
numbers.
2054353/2
4/1/19
V601904
To adjust metadata.
2054353/1
3/27/19
V601902
Original publication.
Technical Background
Front headliner area is wet around the vanity light(s), sunroof, and overhead console area due to water
entering via the sunroof.
Note:
This TB must be read in its entirety before attempting the procedure described below.
Take photos of the seal and body sections that were not adhered to the body. All photos must be
uploaded to WISE. See warranty section for more information on uploading information in WISE.
Page 1 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Water leak is due to poor adhesion of the sunroof body side seal to the body.
Figure 1: Example of water leak coming from the front vanity light.
Page 2 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Figure 2: Example of the sunroof body side seal not having proper adhesion to the body.
Production Solution
Quality alert implemented at production line as of CW40/21 and VIN: AX_NM019254.
Service
Note:
Please verify customer concern of water leak before starting repairs.
The following items should be checked prior to proceeding with this TB. If any issues are found
refer to ElsaPro repair manual group 60 and repair as needed. Water test the vehicle after each
repair below to confirm if the issue has been resolved. If the repair does not resolve the issue
please proceed with the TB.
Sunroof Glass Panel Check
 Visually ensure sunroof panel molded seal and body side seal have no deformation.
Page 3 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Figure 3: Example of the sunroof panel molded seal warped/deformation.
Sunroof Drains Check
 Check for blockage and proper draining.
Performing Sunroof Body Side Seal Repair:
 Remove the sunroof frame per ELSA repair instructions, “Body -> Body Exterior -> 60 Sunroof ->
Sliding Sunroof -> Sunroof Frame, Removing and Installing” in Elsa.
 Remove the sunroof body side seal per ELSA repair instructions, “Body -> Body Exterior -> 60
Sunroof -> Sliding Sunroof -> Sunroof Seals, Removing and Installing -> Outer seal, Removing and
Installing” in Elsa.
Tip:
Start by pulling slightly on the body side seal and moving along the seal to confirm proper adhesion of the
seal to the body until the seal is completely off. Once the seal has been removed, inspect it for nonadhered sections.
Note:
Take photos of the seal and body sections that were not adhered to the body and upload to WISE for a
valid warranty claim.
Page 4 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Figure 4: Example of a adhesion issue photo for uploading into WISE.
Tip:
Take caution to follow the steps indicated in ELSA for surface cleaning & preparation. If this step is not
done correctly the seal will not seal properly to the vehicle body.
Tip:
During the initial installation process DO NOT remove the “red” protective tape on the seal. Remove the
“red” protective tape ONLY after the seal has been properly seated (Figure 5).
Page 5 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Figure 5: Example of installing the body side seal WITHOUT removing the “red” protective tape.
Page 6 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Figure 6: Example of removing the “red” protective tape after seal has been properly seated.
 Continue with the Repair Manual instructions in Elsa to complete the repair.
Note:
Take proper care to ensure that the seal is properly adhered to the body, this is a critical step to ensure
the issue will be resolved.
Sunroof Frame
 Ensure the sunroof frame is properly aligned per ElsaPro repair instructions.
Page 7 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Warranty
Note:
All documentation is needed for reimbursement and must be uploaded to WISE. For information on
uploading documents and pictures in WISE, go to WISE > Resource Center > Dealer Processes & Guide,
select pdf file: Wise Operations Section – Doc-IT Technical Bulletin Uploading Process Job Aid.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng.
Code(s)
Trans.
Code(s)
VIN Range From
VIN Range To
Tiguan LWB
2018 - 2022
All
All
AX_JM000001
AX_NM019254
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
Service Number:
6042
Damage
Code
0050
Parts Manufacturer
HST
Damage Location (Depends
on Service No.)
-
-
Tiguan LWB
3ME 2)
Labor Operation 3) : Water Test
60480399 = 20 TU
Labor Operation 3) : Remove and Install
Headliner (5-seater)
70 84 19 20 = See Elsa for latest time units
Labor Operation 3) : Remove and Install
Headliner (7-seater)
70 84 19 22 = See Elsa for latest time units
Labor Operation 3) : Remove and Install
Sunroof Frame
60 28 19 50 = See Elsa for latest time units
Labor Operation 3) : Remove and Install
Seal Inspection
60 42 01 99 = 10 TU
Labor Operation 3) : Remove and Install
Clean Sunroof Body Frame
60 28 29 99 = 20 TU
Page 8 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
60-19-04 - Sunroof Water Leak - Reduced Adhesion Causing Loose
Seal (U.S. Only)
Transaction
No:
2054353/5
Release date:
12/1/2021
Labor Operation 3) : Remove and Install
Body Side Seal Replace
60 42 55 50 = See Elsa for latest time units
Causal Part:
3G9 877 459
Diagnostic Time 4)
GFF Time expenditure
01500000 = Actual GFF
print out
Road Test
01210002 = 00 TU
01210004 = 00 TU
Technical Diagnosis
NO
NO
01320000 = 10 TU max.
Glass Panel Check
01320000 = 20 TU max.
Sunroof Drains Check
Claim Comment: Input “As per Technical Bulletin 2054353” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
Part Number
Designation
Qty.
D 009 401 04 (or equivalent)
Cleaner
0.5
3G9 877 459 A
Gasket (adhesive)
1
Part numbers are accurate at time of publication. Always refer to ETKA for the latest part information.
No special tools required.
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 9 of 9
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.