B010221

12/1/21, 9:49 AM
01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
SIB 01 02 21
N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15
YEARS/150,000 MILES
2021-11-23
MODEL
E-Series
MY
Model Description
G12
2018
750i Sedan
G12
2018
G30
2018
750i xDrive Sedan
M550i xDrive
Sedan
Production Dates
February 27, 2017 – February 26,
2018
March 1, 2017 – February 26, 2018
Engine
March 1, 2017 – June 26, 2018
N63R
N63R
N63R
Note: The Model information above is for informational purposes only, it is not the only deciding factor, the MY
2018 G12 ALPINA B7 xDrive Model vehicle is not included.
ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the Vehicle Comment below:
Please see SI B01 02 21 (DC 17 51 90 03 00). For this vehicle, the Charge-Air Intercoolers
limited warranty for defects in materials or workmanship has been extended to 15
years/150,000 miles, as determined from the original in-service date. This coverage is
subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that
applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
SITUATION
Component-Specific Limited Warranty Extension
For the eligible vehicles, BMW of North
America, LLC (BMW NA) is extending the
limited warranty for the vehicle’s Charge Air
Intercooler to:
15 years/150,000 miles, as
determined by the vehicle’s original
in-service date.
This component-specific limited warranty
extension applies to defects in materials or
workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions criteria that
applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a “limited warranty extension.” It is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
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01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
CAUSE
Over time, the Charge-Air Intercoolers may develop internal corrosion, this can cause a build-up of gas
pressure in the Charge-Air Intercooler’s low-temperature cooling circuit.
Depending on the degree of gas formation and the amount of over-pressure it causes to build up, an over-flow
of coolant may occur.
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
If a Model vehicle listed above arrives Malfunction Indicator Lamp (MIL) warning light on and/or a low coolant
level indicator lamp/Check Control Message (CCM) will display, performing a Vehicle Test and the
corresponding test modules and/or diagnose the cooling system, replace one or both Charge-Air Intercoolers as
required.
Additionally, any other repair that requires the replacement of the Charge-Air Intercoolers due to a defect with
their material and workmanship is also covered under the extended time and mileage limits described in this
bulletin.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the applicable
replacement part numbers.
Part Number:
17 51 8 619 390
17 51 8 619 391
Description:
Charge-air cooler, cylinder 1-4
Charge-air cooler, cylinder 5-8
Quantity:
1
1
Description:
BMW Antifreeze/Coolant (1 gal) - HT-12 (concentrate)
Quantity:
Sublet as needed
HT-12 Antifreeze RTU (Bulk 1/10 Liter) (Pre-mix)
Sublet as needed
Bulk Material
Part Number:
83 19 2 468 442
Or:
83 19 5 A32 851
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
“Only in conjunction with” parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed “in-conjunction” with performing a covered repair, these
“required” additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
CLAIM INFORMATION
This component-specific limited warranty extension to 15 years/150,000 miles applies to eligible USspecification BMW vehicles that are registered, operated, and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico) for defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions criteria that
applies to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
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01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again for issue described in this bulletin, it is covered by the remaining portion of the
extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.
Defect Code:
1751900300 G11 G12 G30 N63R US Charge-air cooler
A. With a Vehicle Test/Test Module (When Applicable)
Labor Operation Description
00 00 006*
Labor Allowance
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
Diagnosis Worktime Flat Rate
2 FRU
Check the cooling system for watertightness with the
special tool (with tester) (Plus work)
Refer to AIR
Or:
00 00 556
And:
61 21 528
And, as
necessary:
61 00 006**
Or
00 58 500**
And, as
necessary:
17 00 509
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Or:
B. Without a Vehicle Test/Test Module
Labor Operation Description
17 00 009*
Check the cooling system for watertightness with the
Labor Allowance
Refer to AIR
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01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
special tool (with tester) (Main work)
Or:
17 00 509
Check the cooling system for watertightness with the
special tool (with tester) (Plus work)
Refer to AIR
If you are using a Main labor code for another repair, use the Plus code labor operation 17 00 509 instead of 17
00 009.
*Only one Main work flat rate labor operation code can be claimed per workshop visit
And, and as applicable:
With the above (A or B):
Labor Operation Description
Labor Allowance
17 99 000
Refer to AIR
Cooling system-related job/repair work time (WT)
When needed, work time labor operation code 17 99 000 is not considered a Main labor operation.
And/or:
Replacing the Cylinders 1-4 Charge-Air Intercooler
Labor Operation Description
17 51 501
Labor Allowance
Removing and installing or replacing left charge-air cooler Refer to AIR
Or:
Replacing the Cylinders 5-8 Charge-Air Intercooler
Labor Operation Description
17 51 502
Labor Allowance
Removing and installing or replacing right charge-air
cooler
Refer to AIR
Or:
Replacing Both Charge-Air Intercoolers
Labor Operation Description
17 51 505
Labor Allowance
Removing and installing or replacing both charge-air
cooler
Refer to AIR
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
And:
Sublet – Bulk Materials (RO and Claim Comments Required)
Sublet Code See the sublet
4
reimbursement
calculations below
Reimbursement for replacing the drained quantity of
antifreeze/coolant (BMW Part number bulk container). Please
do not use this part number for claim submission.
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12/1/21, 9:49 AM
01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part number) is
at the dealer net price amount for the quantities used plus your center’s handling.
BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace what
was drained. The concentrate is at 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
**Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
Consequential Repair(s) (RO and Claim Comments Required)
When additional work and/or parts are required as a direct result of addressing the issue and/or performing the
repair outlined in this Service Information bulletin, claim these items under the defect code listed above together
with the corresponding labor operations (including any additional diagnosis) listed in AIR if applicable.
Please explain the reason for this consequential repair work (the why and the what) on the repair order and in
the claim comments section.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC (BMW NA) will provide reimbursement for qualifying customer-pay repairs that
were performed on an eligible vehicle prior to the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
B-ELWR Charge-Air Intercooler (N63R) 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR Charge Air Intercooler (N63R) 15Y150M
P.O. Box 54067
Hurst, Texas 76054
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01 02 21_N63R CHARGE-AIR INTERCOOLER: LTD WTY EXTENSION TO 15 YEARS/150,000 MILES
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B010221 Customer Letter.pdf
Copyright ©2021 BMW of North America, Inc.
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47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
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November 2021
Dear BMW Owner/Lessee:
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This “Important Limited Warranty Information,” effective with the date listed above, applies to
the BMW model with the Vehicle Identification Number (VIN) of WBAJB9C59JB123456.
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BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•
Charge-Air Intercooler (N63R)
•
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On the above-referenced vehicle to:
15 years/150,000 miles, as determined by your vehicle’s original in-service date.
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This “component-specific” limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is a notice of a “limited warranty extension.” It is not a notice of a Recall or Service
Action.
Company
BMW of North America, LLC
BMW GroupCompany
Company
BMW of North America, LLC
BMW
Group Company
Mailing
Address
PO Box 1227
Mailing
Address
Westwood,
NJ
PO
Box 1227
07675-1227
Westwood, NJ
07675-1227
Website
www.bmwusa.com
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Company
Website
Company
www.bmwusa.com
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Mailing Address
Mailing Address
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Telephone
If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment.
Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to
determine if this extended limited warranty coverage applies. After vehicle inspection and diagnosis,
eligible repair work will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, and/or the diagnosis and repair of other unrelated issues are not covered by
this limited warranty extension. This exclusion also applies to repairs, including consequential, that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELW 2021 N63R Charge-Air Intercooler 15Y150M
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
November 2021
VIN WBAJB9C59JB123456
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs, including consequential, that were performed using non-genuine BMW parts and/or used
passenger car or light truck parts.
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Requesting Reimbursement for a Previous Repair that Qualifies
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If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
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Covered Component Code
B-ELWR Charge-Air Intercooler (N63R) 15Y150M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
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Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Charge-Air Intercooler (N63R) 15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
B-ELWR 2021 N63R Charge-Air Intercooler 15Y150M
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Charge Air Intercooler: Limited Warranty Extension to
15 Years/150,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address, and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
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Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
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Proof of Payment
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*For repair orders containing multiple repair line items, reimbursement consideration will only be given
to those line-item expenses that are directly related to the specific repair that is now covered by this
extended limited warranty.
Please provide a copy of at least one of the following items as valid proof of payment:
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Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
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Charge Air Intercooler: Limited Warranty Extension to
15 Years/150,000 Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this component-specific Limited Warranty Extension?
E-Series
G12
G12
G30
MY
2018
2018
2018
Model Description
750i Sedan
750i xDrive Sedan
M550i xDrive Sedan
Engine
N63R
N63R
N63R
2. What is the specific issue with the Charge Air Intercooler?
The exhaust turbocharger supplies charge (compressed) air to the engine, to cool this charge air
before it is sent to the intake manifold it is passed through a liquid intercooler.
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Over time, the Charge-Air Intercoolers in the low-temperature cooling circuit may develop internal
corrosion, this can cause excess pressure to occur in this system.
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3. How does this affect my vehicle?
Depending on the amount of over-pressure that builds up in the Charge-Air Intercoolers, this could
lead to a loss of coolant in the low-temperature cooling circuit. Should this occur, a low coolant level
indicator lamp/Check Control Message (CCM) will display.
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Your vehicle will also store any corresponding fault codes that may be generated, and the
Malfunction Indicator Lamp (MIL) will illuminate.
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4. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
5. How will my vehicle be repaired?
If it is determined that due to a defect in materials or workmanship your vehicle’s Charge-Air
Intercoolers are causing the issue described above, one or both will be replaced free of charge
under the terms of this 15 year/150,000-mile extended limited warranty coverage.
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