05-88-21

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2021 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
2014-22MY Forester
2013-21MY Crosstrek
2015-21MY WRX
NUMBER: 05-88-21
SUBJECT:
		
Front Stabilizer Bushing- Design Change
Knocking / Squeaking Sound
DATE: 12/21/21
INTRODUCTION:
This bulletin announces a design change made to the front stabilizer bushings. The bushing material
has been enhanced to address knocking / squeaking sounds when driving on rough roads during low
ambient temperatures. If confirmed under the described driving conditions, the bushings shown in
the illustration below should be replaced.
Front Stabilizer Bushings
2 per Vehicle
PRODUCTION CHANGE INFORMATION:
The new front stabilizer bushings have been incorporated into production as per the table below:
Model
Starting VIN
Crosstrek
MH385137
Forester
NH400041
WRX
M9816765
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 05-88-21; Date: 12/21/21
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PART INFORMATION:
Part Description
Part Number
BUSHING-STABILIZER
20414SG001
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for front stabilizer bushing replacement remain unchanged. Always refer
to the applicable Service Manual and review the full requirements of the repair being performed.
The Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to the applicable Subaru Service Manual: Suspension > FRONT SUSPENSION > Stabilizer >
STABILIZER BUSHING
NOTE: The Service Manual uses a black star () in the component breakdown illustration to
indicate one-time use parts.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
ONE FRONT STABILIZER BUSH/BRKT R&R
A611-301
BOTH FRONT STABILIZER BUSH/BRKT R&R
A611-304
Fail Code
NAF25
Fail Code
0.2
0.3
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 05-88-21; Date: 12/21/21
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