No. 17-21

Service Bulletin Details

Public Details for: No. 17-21

Installation and conversion instructions for retrofitting a porsche rear entertainment set.


- 2022 -

Installation and Conversion Instructions
Cayenne (9YA)
17/21
ENU
9194
9
PORSCHE Rear Seat Entertainment (YHY)
Restriction:
ONLY for vehicles with Porsche Rear Seat Entertainment preparation (9WU) from production date
25-2021 (week-year).
Model Year:
As of 2022
Information:
Retrofitting
Information
Figure 1
Notices:
The PORSCHE Rear Seat Entertainment (PRSE) is a high-resolution, anti-reflective 10.1-inch touchscreen
(resolution: 1920 × 1080 pixels) with a folding mounting arm.
The touchscreen is installed on the back of the backrest on the driver and/or passenger seat ( Figure
1). The angle of the PORSCHE Rear Seat Entertainment System displays can be adjusted.
System optimizations can be carried out using “Over-the-Air” updates. See operating instructions for
more information.
Wireless Porsche Bluetooth® headphones, which are ideal for the Porsche Rear Seat Entertainment
system, can also be ordered.
Under the individual equipment "YHY - PORSCHE Rear Seat Entertainment (USA)", the PORSCHE Rear Seat
Entertainment is also available ex works for new vehicles.
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Parts Info:
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Installation and Conversion Instructions
17/21
9Y0.088.812
 PORSCHE Rear Seat Entertainmentset
The following optional equipment can also be ordered:
9Y0.088.630.A
2x
 PORSCHE Bluetooth headphones
Parts list:
Figure 2
1
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Page 2 of 17
9Y0.919.6171
2x
PORSCHE Rear Seat Entertainment – “Bring Your Own Content
BYOC”  Figure 2 -1-
— — —1
1x
Quick Start Guide (operating instructions) “PORSCHE Rear Seat
Entertainment – “Bring Your Own Content BYOC”  Figure 2 -2-
9Y0.088.630.A
2x
PORSCHE Bluetooth headphones, incl. USB-C charging cable 
Figure 2 -3-
———
2x
Quick Reference Guide for PORSCHE Bluetooth headphones (not
shown)
Included ONLY in set 9Y0.088.812 !
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Installation and Conversion Instructions
Technical
details:
Cayenne (9YA)
17/21
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9
Use in the vehicle:
•
•
•
•
•
•
Playback of Smart Device App content (e.g. movies) on the PORSCHE Rear Seat Entertainment
System via Apple® AirPlay, GOOGLE® Chromecast, screen synchronization (e.g. Samsung® Smart
View or Apple® screen synchronization).
Playback of content via integrated browser
Playback of content (e.g. films) via HDMI-In interface (HDMI cable NOT supplied!)
Sound output via Bluetoothphones or jack plugs (3.5 mm)
Charging of electronic devices via USB Type CDM interface
Over-the-air updates for system optimizations
Technical requirements:
•
•
•
Smart device with at least iOS® 12 or Android® operating system 9.0.
WiFi connection between Smart Device and PORSCHE Rear Seat Entertainment System
App compatibility with one of the functions mentioned above
Additional information:
•
•
•
•
•
•
Availability of services and functions may vary in certain countries
Internet/WiFi connection can be established via Connect Plus module or by using a
smartphone/tablet computer as a hotspot (tethering)
Depending on the smartphone manufacturer, not all functions are available via hotspot (tethering).
Some apps restrict the wireless transmission of content
Playing / transferring Digital Rights Management (DRM) protected content requires a subscription to
a paid streaming service in some cases.
No playback of iTunes content
Information
Materials:
Tools:
•
Please pass all this information on to the customer as well.
•
Please pass the documents included in the scope of delivery to the customer.
———
1x
Cleaning cloth (commercially available)
———
1x
- Isopropanol (commercially available)
Disassembly tool for radio (HAZET 4655–1)
Hand lamp
Installing:
1
Installing new screen
1.1
Connect a battery charger.  Workshop Manual '2X00IN Battery trickle charge'.
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Installation and Conversion Instructions
NOTICE
Display unit installed/removed/operated incorrectly
•
Risk of damage to the surface/leather on front seat or display unit
•
Risk of damage to the display unit screen

Do not use sharp-edged tools for installing/removing the display unit.

During installing/removal: Do not press the display.
1.2
Fold out the mounting arm on the back of the
screen.  Figure 3
1
2
– Mounting arm
– Screen
Figure 3
1.3
Align the mounting arm with the screen to
the socket (back of front seat backrest) and
carefully insert it into the socket.  Figure 4
(similar picture)
1
2
1.4
– Socket (back of front-seat backrest)
– Screen mounting arm
Grasp the screen on both sides of the frame
and carefully push it forward until slight
resistance is felt.  Figure 4 (similar picture)
-ArrowFigure 4 (similar picture)
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Installation and Conversion Instructions
1.5
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Insert clamps (disassembly tool Radio HAZET
4655-1) into retaining lugs of fastening arm
screen.  Figure 5 (similar picture) -top1
2
3
1.6
Cayenne (9YA)
– Disassembly tool Radio HAZET
4655–1
– Mounting arm clips
– Screen
Pull the retaining tabs of the fastening arm
with clamps (disassembly tool Radio HAZET
4655-1) to the rear towards the screen. 
Figure 5 (similar picture) -arrow BSimultaneously press the screen with the
fastening arm carefully forwards (front seat
backrest) until you hear it click into place. 
Figure 5 (similar picture) -arrow C-
1.7
Configuration:
2
Check that the screen is firmly attached to the
backrest of the front seat by carefully pulling
and pushing.
Figure 5 (similar picture)
Configuring new screen
– connections and On/Off button for PRSE  Figure
6
1
2
3
4
5
–
–
–
–
–
Touchscreen
On/Off button/Quick menu
Headphone connection
USB connection
HDMI connection
Figure 6
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Installation and Conversion Instructions
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– Menu items and adjustment options for PRSE
 Figure 7
1
2
3
4
5
6
7
8
9
–
–
–
–
–
–
–
–
–
Status line/connection assistant
On/Off button/Quick menu
Help
adjustments
Source selection
WiFi/Bluetooth – status/setting
Brightness/display off
Volume/mute
Sound output (vehicle speakers)2
2 ...
Functions still hidden at present. These functions
may be available with a later software update.
2.1
Figure 7
Switching on the new screen
2.1.1
Press the On button at the bottom of the screen for approx. 2 seconds.  Figure 6
-2-
2.1.2
The system boots up.
Information
When you switch on the display for the first time, the default language is preset to "English".
2.2
Setting the system language
2.2.1
Select Settings  "Language"
menu item.  Figure 8
1
2
3
– adjustments
– "Settings" menu
– Language
Figure 8
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Installation and Conversion Instructions
2.2.2
17/21
ENU
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9
Select the desired system language
from the list of available languages.
 Figure 9
1
2
3
2.2.3
Cayenne (9YA)
– "Language" menu
– Scroll bar
– Visible range of available
languages
New language is adopted.
The display switches back to the
"Settings" menu item.
Figure 9
Information
Have access data required for the network ready.
2.3
Configuring WiFi network
2.3.1
Select WiFi/Bluetooth connection.
 Figure 10 -21
2
3
4
5
6
–
–
–
–
–
Status line
WiFi/Bluetooth connection
"Connection" menu
"WiFi" menu item
Search for available
networks
– Available networks
2.3.2
Select the "WiFi" menu item in the
"connection" menu.  Figure 10
-4-
2.3.3
Start the search for available
networks.  Figure 10 -bottomFigure 10
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2.3.4
Select the desired network, enter a
password and confirm with "OK". 
Figure 11 -top1
2
3
4
2.3.5
When a connection to a WiFi
network is displayed:
•
•
Software:
3
– Name of selected network
– Input form
– WiFi icon – status
"Connected"
– Status line
WiFi icon at the left edge of the
screen has a colored background  Figure 11 -3Network name is displayed in
the status line  Figure 11 -4-
Checking software version and updating if necessary
3.1
Figure 11
Displaying software/device information
3.1.1
Select Settings  "Software" menu
item.  Figure 12
1
2
3
– adjustments
– "Settings" menu
– Software
If new software is available, it will be
displayed with a red circle next to
the "Software" menu item.
Figure 12
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3.1.2
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Select the "Software information"
menu item.  Figure 13 -21
2
3
3.1.3
Cayenne (9YA)
– "Software" menu
– Software information
– Software/device information
The following software/device information is displayed:  Figure 13
-3•
•
•
•
•
•
•
•
•
Software version
Rear Seat Entertainment
version
MCU version  Micro
Controller Unit Version
Assigned location  installed
position in the vehicle (left
Figure 13
or right-hand seat)  for the
"Sound via vehicle speakers" function
Bluetooth Name
Memory used  current: 100% maximum
Run time  Starts as soon as the Rear Seat Entertainment system is live (e.g.
unlocking the vehicle). Reset: Voltage for Rear Seat Entertainment to "Zero"
(Check vehicle systems run-on time!)
IP address
Serial number of device
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3.2
Check to see if a new software version is available on the server.
3.2.1
Select Settings  "Software" menu
item.  Figure 14
1
2
3
– adjustments
– "Settings" menu
– Software
If new software is available, it will be
displayed with a red circle next to
the "Software" menu item.  Figure
14 -3-
Figure 14
3.2.2
Select the "Check for Updates"
menu item.  Figure 15.
1
2
3
•
•
3.3
– "Software" menu
– Searching for updates
– There are no updates
available.
No update available: Continue
with Step 4.  Figure 15 -3Update available. Continue
with the next step.
Updating software online
Information
It can take a few minutes to
download, depending on the speed
of the WiFi connection!
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Page 10 of 17
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Figure 15
Installation and Conversion Instructions
3.3.1
Cayenne (9YA)
17/21
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9194
9
Downloading software update
Software update  "Do you want to
download the file now?"  Confirm
(OK)/Reject (Downloading). 
Figure 16 -top1
2
3
4
5
•
•
–
–
–
–
–
“Software Update” menu
Confirm (OK)
Cancel (Undo)
Cancelling the download
Display of download
progress as a percentage
OK.: Download starts automatically in the new window. 
Figure 16 -bottomCancel (Undo): Switch to
the previous menu. Perform
download software update
later.
Figure 16
NOTICE
Voltage drop
•
Coding/saving process is aborted
•
The display unit malfunctions

Make sure that the power supply is not interrupted when coding/saving data.

Connect a battery charger with a current rating of at least Nominal value 40 A to the
vehicle battery.
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Installation and Conversion Instructions
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3.3.2
Installing software update
Software  Install update 
Question "Do you want to install
now"  Confirm (OK)/Cancel (Later)
1
2
3
4
–
–
–
–
"Software" menu
Installing update
OK (confirm)
Later (cancel)
Check whether a battery charger is
connected.
Information
The system is not functional while
you are updating the system!
•
•
3.3.3
The following information is displayed when carrying out the update:
•
•
•
Headphones:
4
YES: Confirm installation with
'OK'.
Figure 17
NO: Connect battery charger.
 Workshop Manual '2X00IN Battery trickle charging'.
"The system will start when installation is complete!"
Following update: "System starting, please wait..." “
Information following update: "Installation successful. Software updated." and
confirm the content of the update with "OK".
ONLY if PORSCHE Bluetooth headphones are present:
Connect headphones to PRSE (coupling; see also  Quick Reference guide for PORSCHE Bluetooth
headphones)
4.1
Activating "Bluetooth" connection mode on PORSCHE Bluetooth headphones
Information
When you switch on the headphones for the first time, they automatically start in
connection mode.
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Installation and Conversion Instructions
4.1.1
2
3
4
4.2
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9194
9
– Left side
– Right side
– Charging headphones
(Type C – socket)
– LED light: Red = Charging,
Red/Blue alternating =
connection mode
– Button:
On/Off/Playback/Break
– Rocker switch: Fast
forward / rewind and
volume control
Figure 18
Press ( Figure 18 -3-) longer than 5 seconds to start connection mode. LED light
flashes alternately "red/blue".  Figure 18
Deactivate Bluetooth on the PRSE
4.2.1
Select "WiFi/Bluetooth" connection.
 Figure 19 -21
2
3
4
4.2.2
4.3
17/21
Press and hold the On button (
Figure 18 -3-) on the PORSCHE
Bluetooth headphones for longer
than 3 seconds. The signal for
"Switched on" can be heard in the
headphones.
L
R
1
4.1.2
Cayenne (9YA)
– Status line
– Settings for "WiFi /
Bluetooth"
– "Connection" menu
– "Bluetooth" menu item
Select "Bluetooth" in the menu. 
Figure 19 -4-
Connecting PORSCHE Bluetooth headphones
to PRSE
Figure 19
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Installation and Conversion Instructions
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4.3.1
Confirm the question/Information
with "OK". Switch off the display
again beforehand by ticking it if
necessary.  Figure 20 -top1
2
3
– Information on "connection
mode"
– Display information
selection
– Device search
Figure 20
4.3.2
Select the relevant headphones
from the list of available headphones.  Figure 21 -21
2
3
– "Connection" menu
– List of available headphones
– Headphones – status:
Connected
Figure 21
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Installation and Conversion Instructions
4.3.3
Cayenne (9YA)
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When connected successfully:
Change font color to "blue". 
Figure 21 -bottom1
2
– WiFi/Bluetooth connection
– status: active
– adjustments
The "Bluetooth" icon is also
displayed in blue in the Start screen.
 Figure 22
Configuration:
5
Change screen color display
Figure 22
Change the color in the displays to "Red style" in accordance with the color in the instrument cluster.
5.1
Select Settings  "Software" menu item.
 Figure 23
1
2
3
– adjustments
– "Settings" menu
– Software
Figure 23
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5.2
Press the "Software Information" menu until
another "Engineer Menu" line is displayed at
the bottom.  Figure 24
1
2
3
– "Software" menu
– Software information
– Engineer Menu
Figure 24
5.3
Select the "Engineer Menu"  scroll down
until "Red style" is displayed.  Figure 25
-top1
2
3
5.4
6
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– "Engineer Menu" menu
– Red style
– Start screen in "Red style"
Tick the "Red style" menu item. The colors
on the screen change from "blue" to "red". 
Figure 25 -bottom-
Concluding work
6.1
Switch off both screens.
6.2
Disconnect the battery charger.  Workshop
Manual '2X00IN Battery trickle charging'.
6.3
Place documents supplied in the glove box in
the vehicle.
Tequipment
Figure 25
Installation and Conversion Instructions
91 94 24 42:
Cayenne (9YA)
17/21
–Porsche Rear Seat Entertainment (2 screens) installed–
Includes:
Installing the display units on the seats and configuring new
display units.
ENU
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9
Labor time: 49 TU
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2021 Porsche Cars North America, Inc.
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