A9021322065490_1

Technical Service Bulletin
90 "SAFE CP" is displayed in the Audi virtual cockpit, DTC B200FF0 is stored in the instrument cluster
90 21 32 2065490/1 December 22, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, S4, A4
allroad, A5,
A5
Cabriolet,
A5
sportback,
S5, S5
sportback,
S5
Cabriolet,
RS 5, RS 5
sportback,
A6, A6
allroad, A6
Avant, S6,
RS 6, RS 6
Avant, A7,
S7, RS 7,
A7 PHEV,
A8, S8, A8
PHEV, Q5,
SQ5, Q5
PHEV, Q5
sportback,
SQ5
sportback,
Q7, SQ7,
Q8, SQ8,
RS Q8, Audi
e-tron
quattro, and
Audi e-tron
sportback
quattro
2021
All
Audi virtual cockpit Gen2+
Audi e-tron
GT, Audi
RS e-tron
GT
2022
All
Audi virtual cockpit Gen2+
Condition
Customer states:
 “SAFE CP” is displayed in the center of the screen of the Audi virtual cockpit.
 The gauges function normally.
Workshop findings:
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
The following DTC may be stored in the instrument cluster, J285 (address word 0017):
 DTC B200FF0 (Internal malfunction).
Technical Background
A software malfunction in the instrument cluster may cause the described behavior.
Production Solution
This bulletin will be updated when more information is available. A permanent software solution is currently under
development and expected to be available by Q1/2022.
Service
Please replace the instrument cluster, J285 (address word 0017) according to the Elsa Repair Manual.
Note:
As this issue is caused by a software bug, it could, albeit very unlikely, reoccur with the replacement cluster as
well.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Remove and install/replace dash panel insert
9025 XXXX
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2065490/1
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Instrument cluster
01
Additional Information
All parts and service references provided in this TSB (2065490) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.