NAS21.12.007

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NAS21.12.007 RECALL
CAN/USA
     
DECEMBER15Atrts
NOTE: this recall supercedes Owner Notified Service Action H348 and Bulletin NAS21.09.018
DESCRIPTION OF ISSUE
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AFFECTED VEHICLE RANGE
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EFFECT ON VEHICLE OPERATION
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SERVICE PROGRAM / REWORK ACTION
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OWNER NOTIFICATION
5,#0,-2'$'!2'-,5'**2)#place on or before the week of December 20, 2021.
ACTION TO BE TAKEN
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PARTS INFORMATION
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NOTES:
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DESCRIPTION
PART NUMBER SUNDRY CODE
QTY/£ VALUE
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TOOLS
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SROs
Description
SRO
Time
H372 - Electric supercharger - Renew
99.02.01.29
1.6
H372 - Electric supercharger - Renew - With Diagnostic Trouble
Code(s) (DTC) clear
99.02.01.30
1.7
Drive in/drive out
10.10.10
0.2
NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance
only. Always refer to TOPIx to obtain the latest repair time.
TOOLS
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PROGRAM
CODE
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DESCRIPTION
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SUNDRY CODE
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The related damage procedure should also be used to reimburse retailers for any additional ancillary parts or
service operations not listed in this bulletin that were required to complete the repair.
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Claims should be submitted quoting program code H372 and by clicking the 'Related Damage' radio button on the
claim submission screen.
The warranty claim for reimbursement should be submitted using option code XX as detailed in the table shown
below and entering the cost to be reimbursed against the sundry code of 'ZZZ999'. For any ancillary parts, add
relevant details in the table. All costs should be entered in local currency.
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IMPORTANT EMISSIONS RECALL
This notice applies to your vehicle, SAJXXXXXXXXXXXXXX
December 00, 2021
Emissions Recall H372 – Electric Supercharger – Intermittent Operation
Vehicle Affected: Jaguar F-PACE
Model Year: 2021
Dear F-PACE Owner:
Jaguar Land Rover North America, LLC is conducting a no-charge Voluntary Emissions Recall (Program
Code H372) for owners of certain 2021 Model Year Jaguar F-PACE vehicles.
Your vehicle is included in this Recall action.
What is the issue?
A potential issue has been identified with the electric supercharger of your vehicle, which may cause the
supercharger to operate intermittently. This condition may cause reduced engine performance and
illumination of the Malfunction Indicator Lamp (MIL).
What will Jaguar and your authorized Jaguar retailer do?
An authorized Jaguar retailer will replace the electric supercharger of your vehicle. There will be no charge
for this repair.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification
Number (VIN) and schedule an appointment to complete the work required under Program Code ‘H372’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or
performance with the Retailer team who will be pleased to assist you with any questions you may have
regarding your vehicle in order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take approximately three hours. although your retailer may need your vehicle
for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Are you the owner of an affected vehicle registered in California?
The State of California requires the completion of this service prior to the vehicle’s registration renewal.
When the required service has been completed, your Jaguar retailer will provide you a Proof of Correction
certificate. Please retain this certificate for your records as you may be required to present it to the
Department of Motor Vehicles when renewing your registration.
What if I have previously paid for this repair?
If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify
for a refund, please provide your authorized Jaguar retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America, LLC.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please
contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827), and one of our
representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. Please
include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer,
will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services - MA-43
Customer Service
IMPORTANT EMISSIONS RECALL
This notice applies to your vehicle, SALXXXXXXXXXXXXXX
December 00, 2021
Emissions Recall H372 – Electric Supercharger – Intermittent Operation
Vehicle Affected: Jaguar F-PACE
Model Year: 2021
Dear F-PACE Owner:
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Jaguar Land Rover Canada ULC is conducting a no-charge Voluntary Emissions Recall (Program Code
H372) for owners of certain 2021 Model Year Jaguar F-PACE vehicles.
Your vehicle is included in this Recall action.
What is the issue?
A potential issue has been identified with the electric supercharger of your vehicle, which may cause the
supercharger to operate intermittently. This condition may cause reduced engine performance and illumination of
the Malfunction Indicator Lamp (MIL).
What will Jaguar and your authorized Jaguar Retailer do?
An authorized Jaguar retailer will replace the electric supercharger of your vehicle. There will be no charge for this
repair.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number
(VIN) and schedule an appointment to complete the work required under Program Code ‘H372’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take approximately three hours. although your retailer may need your vehicle for a
longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this repair?
If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify for a
refund, please provide your authorized Jaguar retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America, LLC.
Attention Leasing Agencies: Please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would appreciate the name and address of the new owner (if
known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns regarding this program or need assistance in locating the nearest
authorized Jaguar retailer, please contact the Jaguar Canada Customer Relationship Center at 1-800-668-6257.
You may also contact us by email using the following address: [email protected].
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W OE3
CANADA
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will
strive to minimize any inconvenience to you caused by this program.
Sincerely,
Jeffrey Peel
Director, Customer Service
Jaguar Land Rover Canada ULC
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