2059612/3
Service Bulletin Details
Public Details for: 2059612/3
Bentayga hybrid and new flying spur hybrid - home charging unit pin code. Customer statement / workshop findings: bentley home charging unit - unable to recollect personal identification number (pin). Unable to charge high voltage battery
Models from 2022
2022 BENTLEY BENTAYGA HYBRID |
2022 BENTLEY FLYING SPUR |
Models from 2021
2021 BENTLEY BENTAYGA HYBRID |
Models from 2020
2020 BENTLEY BENTAYGA HYBRID |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code Bentley: worldwide (2WBE) Bentley 2059612/3 EH Approval New customer code Object of complaint Complaint type electrical power, electric system, data transfer -> battery management -> charging highvoltage battery electrical power, electric system, data transfer -> battery management -> charging highvoltage battery functionality -> defective function sequence Vehicle data Bentayga Hybrid Sales types Type 4V14F9 4V14F9 4V14F9 MY 2020 2021 2022 Brand Designation Engine code E * E * E * Gearbox code * * * Final drive code * * * New Flying Spur Hybrid Sales types Type MY Brand Designation Engine code Gearbox code Final drive code ZG23GB 2022 E * * * Documents Document name master.xml functionality -> without function / defect Position Technical product information Bentayga Hybrid and New Flying Spur Hybrid - Home Charging Unit PIN code Transaction No.: 2059612/3 Customer statement / workshop findings Bentley Home Charging Unit – Unable to recollect Personal Identification Number (PIN). Unable to charge High Voltage Battery with Bentley Home Charging Unit. Technical background The Bentley Home Charging Unit can be protected from unauthorised use by creating a four-digit PIN. If the PIN authorisation function is activated it has to be entered in the Home Charging Unit before it is used to charge the High Voltage Battery. If a Customer forgets the assigned PIN it will not be possible to unlock the Bentley Home Charging Unit. Follow the steps within the “Measure” section to reset the PIN. Note: - New Home Charging Units are supplied with PIN authorisation de-activated. Production change Not applicable. Measure If the Bentley Home Charging Unit PIN is forgotten the user manual suggests the Customer contact an authorised Bentley Retailer to enable PIN reset. Currently the PIN reset system is not available to Bentley Retailers, although a service solution is in progress. Should a Customer request PIN reset, please advise that a Personal Unlock Key (PUK) is included within the letter originally supplied with the Bentley Home Charging Unit. If the Customer enters the PUK into the Bentley Home Charging Unit a new PIN may be set. Note:- To enable the PUK input screen on the Bentley Home Charging Unit an incorrect PIN should be entered ten times. If the original letter and PUK are not available, raise a DISS query, include the serial number of the Customers Bentley Home Charging Unit and request a PIN reset. Note:- The Customer should be made aware that using a PIN is only necessary if protection from unauthorised use is required, new units are supplied with the PIN de-activated. The Bentley Home Charging Unit does not require a PIN entry to operate providing the protection feature has not been activated.