NTB21-119

Classification:
Reference:
AN21-024
Date:
NTB21-119
December 20, 2021
INFOTAINMENT SYSTEM
CONSTANTLY REBOOTS EVERY 4-5 MINUTES
APPLIED VEHICLES:
APPLIED GRADES:
2021 Rogue (T33)
SV vehicles that are, or were, part of a rental fleet
IF YOU CONFIRM
The Infotainment system reboots (restarts) every 4 to 5 minutes,
AND
The APPLIED VEHICLE is, or was, part of a rental fleet.
EXAMPLE: Enterprise, Avis, etc.
ACTION
Follow the service procedure in this bulletin to update the AV control unit.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of the special tool, USB drive J-52727-1, was previously shipped to each dealer
and should already be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:
The update-software must be the only file on the USB drive.
Figure 1
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SERVICE PROCEDURE
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
1.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727-1 from a prior service procedure, skip to step 10 on page 5.
HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software is estimated to take 4 hours to download to the USB drive.
o The update-software must be the only file on the USB drive.
2.
Open ASIST.
3.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 2
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NTB21-119
4.
Select the check box next to infotainment update-software ID IVI4619 (Figure 3).
5.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 1 on page 3.
Version:
Check
box
D:\
USB drive
location
IVI4619
Infotainment
update-software
Drop-down
menu
Figure 3
6.
Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated to take 4 hours to download to the USB
drive.
o If, while attempting to download the software to the CONSULT PC, you receive
the message shown in Figure 4:
a. First, attempt to clear space on the CONSULT PC hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 4
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NTB21-119
7.
Select OK.
Figure 5
8.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 6
9.
Close all ASIST Infotainment Software Update screens.
10.
Set the parking brake.
11.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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NTB21-119
12.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 7).

Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 7
13.
Figure 8
Wait approximately 10-30 seconds for
the screen in Figure 9 to appear.
Figure 9

The screen in Figure 10 may briefly
appear. Do not remove the USB
drive. The audio system will detect
the USB and continue the update.
xxxxxxx
Figure 10
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NTB21-119
14.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 11
15.
Once the update is complete (Figure 12), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 12
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NTB21-119
Steps 16-25 must be completed. If they are not completed, the update may become
corrupted.
16.
Allow the reboot to complete
(approximately 30 seconds).

17.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 13
The steps below will fully reboot the infotainment system twice.
18.
Open and close the driver door, and then ensure that all doors are closed.
19.
Lock the doors.
20.
Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is
opened during the 5 minute wait period, the update may not complete and the AV
control unit may become inoperable.
21.
Unlock the doors.
HINT: The engine does not need to be running for the next steps.
22.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 13).

23.
After the Nissan logo appears, wait
about 1 minute.

24.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 17.
The MENU (Home) screen in
Figure 14 will be displayed.
Turn the ignition OFF.
Figure 14
25.
Repeat steps 18-24 one more time (for a total of two times to complete the update).
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NTB21-119
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Update
RX5AAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
December 20, 2021
NTB21-119
DESCRIPTION
Original bulletin published
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NTB21-119