PIT5875

Bulletin No.: PIT5875
Published date: 12/10/2021
Preliminary Information
PIT5875 First Call Audio Lost When Second Call Received
Models
Brand:
Model:
VIN:
Model Years:
from
Engine:
to
Transmissions:
Chevrolet
Suburban
2022
All
All
All
All
Chevrolet
Tahoe
2022
All
All
All
All
GMC
Yukon
2022
All
All
All
All
GMC
Yukon XL
2022
All
All
All
All
Involved Region or Country United States, Canada, Mexico
Additional Options (RPO)
Condition
IOK
Customers may notice that call audio is lost in the following scenarios:
1. When they get a second call while they are in their rst call.
a. Customer answers second call and hears audio, goes back to rst call
and loses audio.
2. Customers may notice that they declined second call and lost audio in the
rst.
**Both calls lost audio when customer went to answer second call. These scenarios
may happen while using Apple CarPlay or Android Auto.
Cause
GM Engineering is aware of the issue, but the root cause is unknown at this time
Correction:
Please do not replace any parts for this issue. Please le a Field Product Report on the issue and advise the
customer that GM is working on a resolution
Version History
Version
1
Modi ed
12/10/2021 - Created on.
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