PIT5866B
Service Bulletin Details
Public Details for: PIT5866B
This preliminary information communicates to gm dealers of a concern with missing icon on the display and work around information until engineering verifies a permanent repairs
- 2022 -
Bulletin No.: PIT5866B Published date: 12/14/2021 Preliminary Information PIT5866B Multiple Radio Inoperable Issues – IOK Radio Models Brand: Model: Model Years: VIN: from Engine: to Transmissions: Chevrolet Suburban 2022 All All All All Chevrolet Tahoe 2022 All All All All GMC Yukon 2022 All All All All GMC Yukon XL 2022 All All All All Involved Region or Country Additional Options (RPO) Condition United States, Canada, Mexico IOK Customers will notice some of the following issues: 1. That the home screen bar is missing on the left side of the display. EX. Defect EX. Working 2. Phone settings do not retain over ignition cycle, unable to delete paired phones, etc 3. Log in as guest message on Intergrated Center Stack (ICS) -- Demo Mode 4. Presets are lost over ignition cycle 5. Home button is inoperable 6. Multiple apps are inoperable, such as MyGMC and CarPlay. Condition is occurring in W160.4 software and reason is unknown at this time. Engineering is aware of the issue and is working on a fix. Cause Correction: While engineering is working on a permanent solution, dealers should not replace the radio. Dealers are to use link below to access the data wipe package, which will help to clear the data. Directions for the package are below: https://drive.google.com/file/d/1CkvoLGmfi26Apv1PN9sI7cBGG2FpySsF/view?usp=sharing Directions: Data Wipe Instructions (RPO: IOK) 1. Download the attached zipped file. 2. Extract the files in your computer and copy all the files into root folder of a USB drive (FAT32 formatted). 3. Download the attached “ gm_usb_ignore_battery ” as well and place it in the root folder of the same USB drive along with other files (Please see the screenshot below for the type of files extracted). 4. Start the vehicle with full IGN/Engine running. 5. If you are in Audio page already as shown below then turn the IGN off>open door . Disconnect battery or any other power to C SM and wait for 5-10 mins. Otherwise proceed to Step 6. 6. Wait for the infotainment system to power up and plug in th e USB drive. 7. Go to Settings>Updates and proceed with the option listed there. It will show you similar prompts as you update the actual software but it only wipes the data. 8. Wait for system to finish and reboot itself , take a picture to c onfirm if the issue is fixed. Check if Home Button is working on IC S. 9. Following is the screenshot of a good working case. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 3487488 Description Labor Time Reprogram Radio 0.5 Hr. *This is a unique Labor Operation for Bulletin use only. Version History Version Modi ed 3 11/09/2021 - Created on. 11/29/2021 - Updated condition. 12/14/2021 - Update correction © 2022 General Motors. All Rights Reserved.