Dealer91CZ91DC

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 91DC/91CZ / Infotainment System Software Update
This notice is 
for: 

Date:
Issue:
Dealer Principal
General Manager
Sales Managers



Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
January 31, 2022
Volkswagen has made updated software available to help improve the functionality of the
infotainment system in selected vehicles.
U.S.A.:

Dealers should update vehicles via USB.

Customer owned vehicles will be eligible to receive this software update free of charge
via Over-the-Air (OTA) without the need for a special dealership visit. Vehicles eligible
for an OTA update will receive notification in the vehicle’s infotainment system when
the OTA version of this update becomes available. Owners can then follow the onscreen prompts to proceed with software download and installation. This should be the
primary method for repairing vehicles.
Canada:
Repair:

Update vehicles via USB.

Over-the-Air (OTA) flashing in Canada is not yet available.

REPAIR AVAILABLE – February 01, 2022 / Software Update

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected vehicles in
inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts
Department:
No parts needed; software update only.
Affected
Vehicles
91DC
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
USA
USA
USA
CAN
CAN
2021
2021
2021
2022
2021
2021
2021
2021
2022
2021
2022
2022
2021
2021
GOLF GTI
JETTA
JETTA GLI
TAOS
TIGUAN
GOLF
GOLF GTI
Vehicle
Count
3,744
7,041
2,562
20,224
95,620
5,737
1,720
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
91DC_91CZ_DLR_LAUNCH
91CZ
CAN
CAN
CAN
CAN
2021
2021
2022
2021
2021
2021
2022
2022
JETTA
JETTA GLI
TAOS
TIGUAN
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
USA
CAN
CAN
CAN
2021
2021
2021
2021
2021
2021
2022
2022
2021
2022
2022
2021
ATLAS
ATLAS CROSS SPORT
ARTEON
ATLAS
ATLAS CROSS SPORT
ARTEON
8,016
1,110
2,441
16,623
Vehicle
Count
76,599
42,418
5,112
8,723
4,964
225
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in
Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry
& verification source.
Notes:

Schedule owner repairs immediately

Owner mailing - February 2022
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the Alternate Transportation Program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursement
details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
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