A4822162064018_5
Service Bulletin Details
Public Details for: A4822162064018_5
This bulletin contains a software update to address a red steering warning light with dtc C10AC07 stored.
Models from 2022
| 2022 AUDI E-TRON |
Models from 2021
Models from 2020
| 2020 AUDI A6 |
| 2020 AUDI A6 ALLROAD |
| 2020 AUDI E-TRON |
| 2020 AUDI Q5 |
| 2020 AUDI Q7 |
| 2020 AUDI Q8 |
| 2020 AUDI RS Q8 |
| 2020 AUDI RS7 |
| 2020 AUDI S6 |
| 2020 AUDI S7 |
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| 2020 AUDI SQ8 |
Models from 2019
| 2019 AUDI A6 |
| 2019 AUDI A7 |
| 2019 AUDI A8 |
| 2019 AUDI E-TRON |
| 2019 AUDI Q5 |
| 2019 AUDI Q7 |
| 2019 AUDI Q8 |
| 2019 AUDI SQ5 |
Technical Service Bulletin 48 Red steering warning light is on, DTC C10AC07 is stored in the power steering control module 48 22 16 2064018/5 January 31, 2022. Supersedes Technical Service Bulletin Group 48 number 21-14 dated December 14, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7, A8, Q5, SQ5, Q7, Q8, and e-tron quattro 2019 All Not Applicable A6, S6, A6 allroad, A6 Avant, RS 6 avant, Q7, S7, RS 7, Q5, SQ5, Q5 Sportback, 2020 – 2021 SQ5 Sportback, Q7, SQ7, Q8, SQ8, RS Q8, etron quattro, and e-tron Sportback quattro All Not Applicable A8, and S8 2021 All Not Applicable e-tron quattro, and e-tron Sportback quattro 2022 All Not Applicable Condition Customer states: • The red steering warning lamp lights up in the instrument cluster. • The steering is heavy. Workshop findings: • The concern can be reproduced. The following DTC is logged in the power steering control module, J500 (address word 0044): • DTC C10AC07 (Steering Malfunction) with symptom code 5258760. © 2022 Audi of America, Inc. Page 1 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • If only the steering heavy concern is present (without DTC and/or warning in the cluster), proceed with the SVM update as described in the Service procedure and reevaluate the vehicle. • If there are other DTCs logged in the J500, proceed with GFF/test plans to resolve them. Technical Background The software for the power steering control module, J500 (address word 0044) needs to be updated. Production Solution New software implemented in production. Service Proceed as follows: 1. Perform a visual check of the steering rack and steering boots, and verify if the steering wheel can be turned freely. 2. Check the “Control module temperature” value of address word 0044. The temperature should be >10°C at the live measured value before the software update. SVM Update Instructions 3. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 4. Update the power steering control module, J500 (address word 0044) using the SVM action code 44A032 or (44A030 – See Note below) for parametrization of the control module. Note: A. The software version will not change. B. Some specific hardware numbers may require the old SVM code 44A030. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. © 2022 Audi of America, Inc. Page 2 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4835 Damage Code: 0040 Labor Operations: Remove and install noise insulation 1082 1900 See SRT with associated operations Check steering rack for damage and free movement 4835 0199 20 TU Software Update (Includes checking for DTCs) 0151 0000 Time stated on the diagnostic protocol (Max 50 TU) GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB 2064018/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2011732: 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2064018) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or © 2022 Audi of America, Inc. Page 3 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2022 Audi of America, Inc. Page 4 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.