Dealer 91CD

AUDI DEALER COMMUNICATION
Repair Available – Service Action 91CD / 3G Cellular Network Sunset
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:



Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
January 10, 2022
AT&T has announced its plan to discontinue its 3G network in the United States starting
in February 2022. This will impact the Audi connect services in certain 2017-2019 model
year Audi vehicles.
Under this service action, Audi is offering customers a software update. Eligible vehicles
will also receive a hardware update at no expense to the vehicle owner.
Repair:

Affected Vehicles
The software update will deactivate the vehicle’s 3G service capability so that
error messages do not continually appear once 3G is no longer available.

The hardware update will be to install a 4G LTE connected car adapter. The
hardware update addresses a majority of the telematics-based services
impacted by the sunset of 3G wireless service through a new service, Motion for
Audi connect.
REPAIR AVAILABLE – January 11, 2022

See ELSA/ServiceNet for complete repair & claiming instructions

Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:

See the 91CD campaign circular for complete details.
Country
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
Beginning
Model Year
2017
2017
2017
2018
2018
2018
2018
2018
2018
2018
2018
2018
Ending
Model Year
2017
2017
2017
2018
2018
2018
2018
2018
2018
2018
2018
2018
Vehicle
A4 ALLROAD
A4 SEDAN
Q7
A4 ALLROAD
A4 SEDAN
A5 CABRIOLET
A5 COUPE
A5 SPORTBACK
Q5
Q7
RS5 COUPE
S4 SEDAN
Vehicle
Count
2,590
28,697
50,204
3,168
25,300
6,955
6,395
15,274
90,469
46,755
1,257
5,984
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
91CD_DLR_LAUNCH
USA
USA
USA
USA
USA
2018
2018
2018
2018
2019
2018
2018
2018
2018
2019
S5 CABRIOLET
S5 COUPE
S5 SPORTBACK
SQ5
RS5 SPORTBACK
2,779
3,020
7,943
14,601
268
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing - January 2022

Campaign expiration date – January 11, 2027
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