A9022422065932_1

Technical Service Bulletin
90 Audi virtual cockpit display has a white sheen
90 22 42 2065932/1 January 31, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8 and S8
2021
All
Audi Virtual Cockpit Gen 2+
All
Audi Virtual Cockpit Gen 2+
All
Audi Virtual Cockpit Gen 2+
A4, A4
allroad, S4,
A5, A5
Sportback, A5
Cabriolet, S5,
S5 Sportback,
S5 Cabriolet,
RS 5, RS 5
Sportback,A6,
A6 allroad,
2021 – 2022
S6, RS 6
Avant, A7, A7
e quattro, S7,
RS 7, Q5, Q5
e quattro, Q5
Sportback,
SQ5, SQ5
Sportback,
Q7, SQ7, Q8,
SQ8. And RS
Q8
A3 and S3
2022
Condition
Customer states:
The Audi virtual cockpit has a white sheen over either the complete screen or partial sections.
Please see example pictures below (Figure 1-4).
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1-4: example pictures of white sheen on the Audi virtual cockpit
Technical Background
A hardware issue in the Audi virtual cockpit may cause it to have a white sheen. All the display content is still visible
and functional through the white sheen.
Production Solution
Optimized hardware in Audi virtual cockpit was implemented on 01 January 2022 (production date of Audi virtual
cockpit).
Service
1. Please take photos of the area of concern and upload them into DOC-IT with the repair order. Photos should:
a. Have a date stamp and VIN reference
b. Be taken in focus and with sufficient light.
2. Please replace the instrument cluster, J285 (address word 0017) according to the Elsa repair manual. The
replacement part should have a production date of Jan 1, 2022 or newer.
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install/replace dash panel insert
9025 XXXX
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
The time stated
on the diagnostic
protocol (Max 30
TU)
Claim Comment:
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2065932/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
© 2022 Audi of America, Inc.
Quantity
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
See ETKA/ELSA
Repair Manual
See ETKA
Instrument Cluster
01
Additional Information
All parts and service references provided in this TSB (2065932) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
© 2022 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.