A9122632065673_1

Technical Service Bulletin
91 Audi connect: Traffic Light Information is No Present in Cluster DIS
91 22 63 2065673/1 January 8, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
Q7, and S
Q7
2016-2017
All
Not Applicable
Condition
Customer states:
 The Traffic Light Information system is no longer present in the instrument cluster’s driver information system
(DIS).
And
 The customer has an active Audi connect PRIME subscription.
Technical Background
The Traffic Light Information Online (TLIO) system was updated to provide a higher level of security between the
vehicle and the backend server. This new security authentication service is not compatible with the early MIB2
vehicles with Cluster 6 software. Cluster 6 software was installed into MY17 A4 and Q7 vehicles between CW22/16
and CW45/16 by the factory. Only vehicles produced during this period are affected.
Production Solution
Not applicable.
Service
Check for TLIO Service Activation
The TLIO system can only function in a vehicle if the Audi connect PRIME services are active.
Page 1 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
First, verify that the TLIO license is active in the MMI by navigating to Home >> Audi connect >> Right Drawer >>
License Subscription (Figure 1).
Figure 1. License subscription menu option in red.
After TLIO Service Verification
 If the customer does not have an active TLIO license, this bulletin does not apply.
 If the vehicle was built before May 29, 2016, then the TLIO service is not compatible with the MMI software
installed by the factory, and this bulletin does not apply. There is no update available at this time to enable this
feature.
 If the customer would like to utilize the TLIO system, verify that the area where the vehicle is being operated has
TLIO service. See the table below.
Approx.
Metro Area
Intersection
Count
Atlanta (Johns Creek)
32
Chicago (Kane County)
69
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© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Dallas (Flower Mound, Frisco, Plano)
234
Denver (Aurora, Boulder, CDOT, Centennial, Fort Collins, Greenwood Village, Lakewood, Littleton,
Thornton)
813
Detroit (Washtenaw County)
29
Gainesville, FL (City of Gainesville)
116
Houston (Sugarland)
39
Jacksonville, FL (City of Jacksonville)
242
Kansas City, MO (Belton, Blue Springs, Fairway, Independence, Merriam, Mission, Olathe, MoDOT)
253
Las Vegas
931
Los Angeles (Arcadia, City of LA, Santa Clarita)
523
Miami, FL (FDOT District 6, Broward County)
634
New York (Bronx, Brooklyn, Manhattan, Queens, Staten Island, White Plains)
10,993
Orlando (City of Orlando, Seminole County)
611
Philadelphia, PA
829
Phoenix (Mesa, Phoenix)
1,119
Piedmont Triad (Greensboro)
183
Portland (Beaverton, Clackamas County, Clark County, WA, Gresham, ODOT, Oregon City, Portland,
Vancouver, WA, Washington County, Wilsonville)
1,119
San Francisco Bay Area (Palo Alto, San Francisco County, Walnut Creek)
786
St Louis, MO (MoDOT - St. Louis District, St. Charles County, St. Louis County)
735
Tampa (City of Tampa)
241
Page 3 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Washington DC Metro (D.C., VDOT)
1,647
 Ask the customer to purchase Audi connect PRIME using the GEN1/GEN2 Audi connect subscription portal
found at https://www.myAudiconnect.com. Please be aware that the login credentials used here are unique and
are not the same as the myAudi login credentials. The customer will need to create an account if they have not
done so in the past. If the VIN cannot be added to their account, please have them reach out to the
subscription support team at (877) 505-AUDI (2834).
No Traffic Light Information is Present with an Active License and in Active TLIO Region
 Verify that the car has a production date between May 29, 2016, and October 5, 2016.
 Ensure the cluster DIS does not show a traffic light that is greyed out.
 If the traffic light is greyed out, the TLIO service is working in the vehicle but is not receiving any TLIO data.
Thus, this bulletin does not apply. TLIO data is only received when approaching or driving through an active
intersection with TLIO connectivity to the backend.
 If there is no grey traffic light, the car is within 5-10 miles of an active traffic light, and other cars at the
dealership show a grey traffic light, then proceed to the next step.
 If there is no grey traffic light, the car is not within 5-10 miles of an active traffic light, and no other cars at
the dealership show the grey traffic light, then drive the car within 5-10 miles of a known active traffic light.
This can be confirmed by driving a known working vehicle near an active traffic light.
 If the two conditions listed above can be confirmed (vehicle falls within production period and no traffic light is
seen), this vehicle will be affected by the security update issue.
 There is currently no fix for the vehicle, and no repair attempts should be performed.
 The issue will be resolved automatically in the backend sometime in the first quarter of 2022.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
Page 4 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Check for License Activation
9196 0199
10 TU
Diagnostic Time:
GFF – Checking and clearing fault codes
0150 0000
The time stated
included in existing labor operations
on the diagnostic
protocol (Max 20
TU)
Claim Comment:
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2065673/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Additional Information
All part and service references provided in this TSB (2065673) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property righ ts of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
Page 5 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 6 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.