A9122642062266_5

Technical Service Bulletin
91 MIB3: favorites, home address, and stored destinations are lost
91 22 64 2062266/5 January 8, 2022. Supersedes Technical Service Bulletin Group 91 number 21-55 dated
December 8, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, S4, A4
allroad, A5,
A5
Cabriolet,
A5
sportback,
S5, S5
Cabriolet,
and S5
sportback
2020 - 2022
All
MIB3
A6, A6
allroad, A6
Avant, S6,
RS 6 Avant,
A7, S7, RS
7, A8, S8,
Q5, SQ5,
Q7, SQ7,
Q8, SQ8,
RS Q8, RS
5, RS 5
sportback,
Audi e-tron
quattro, and
Audi e-tron
sportback
quattro
2021 - 2022
All
MIB3
A3, S3, Audi
e-tron GT,
and Audi
RS e-tron
GT
2022
All
MIB3
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised Service (Added workaround)
4
12/8/2021
Revised header (Corrected Elsa display issue and added software)
3
10/13/2021
© 2021 Audi of America, Inc.
Revised header (Added Models and Model Years)
Revised Service (Updated expected release date)
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Customer states:
• Last destinations, favorites, and home/work addresses are sporadically lost.
Workshop findings:
• The concern might not be reproducible at the dealership due to it happening sporadically.
Technical Background
A software bug can cause some user data to be lost on boot-up.
Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution is forthcoming for the 3rd quarter of 2022 and that no repairs are
necessary at this point. A workaround procedure has been developed and can be found below.
Do not replace any components for this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Workaround
As of CW 50/21, all affected vehicles have been migrated to a new connect backend which supports
“Personalization 2.0”. Therefore, as long as the customer is logged into their myAudi account and they don’t
have privacy settings active, the vehicle will store the favorites, and other user specific settings on the myAudi
backend system.
While the customer might still experience issues with lost favorites, etc., they will be recovered from the backend
a short while after the MMI system is turned on and has established its connection to the myAudi backend.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
© 2021 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All part and service references provided in this TSB (2062266) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
© 2021 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.