A9122722059528_4

Technical Service Bulletin
91 ConBox High: DTC B200096 or B200000 stored in the telematics control module
91 22 72 2059528/4 January 31, 2022. Supersedes Technical Service Bulletin Group 91 number 21-12
dated July 8, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
S4, A4
allroad, S4,
A5, A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
and S5
Sportback
2020 - 2022
All
Not Applicable
A8, and S8
2021
All
Not Applicable
All
Not Applicable
RS 5, RS 5
Sportback,
A6, A6
allroad, S6,
RS 6 Avant,
A7, A7 e
quattro, S7,
RS 7, e-tron
quattro, etron
Sportback
2021 – 2022
quattro, etron GT, etron RS GT,
Q5, Q5 e
quattro, Q5
Sportback,
SQ5, SQ5
Sportback,
Q7, SQ7,
Q8, SQ8,
and RS Q8
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Header (Added new model years)
Revised Service (Added note about software updates)
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
3
07/08/2021
Revised Service (Updated procedure for when it fails)
Revised Warranty (Added Labor Operations)
Revised Required Parts and Tools (Added table)
2
10/27/2020
Revised header (Added Models and Model Years)
Customer states:
• An SOS malfunction warning is displayed in the instrument cluster.
Workshop findings:
The following DTC may be stored in the telematics control module, J949 (address word 0075):
• DTC B200096 (Ctrl. Module Faulty) with symptom code 131077.
Or
• DTC B200000 (Ctrl. Module Faulty) with symptom code 131096.
Technical Background
The DTCs can be entered erroneously when removing transport mode.
Production Solution
Not applicable.
Service
1. Make sure you use the most current ODIS Version:
Tip: The minimum ODIS version is 5.2.6 with GFF 2.20.
2. Run GFF. It will populate a parts replacement test plan for the telematics control module, J949 (address word
0075).
3. Follow the replacement test plan without replacing the part. The test plan will clear the DTC.
© 2022 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
4. Should this procedure fail to clear the fault, please replace the telematics control module, J949 (address word
0075).
Note:
Claims for replaced parts will not be reimbursed if the replacement test plan (step 3) was not attempted before
replacement.
Note:
The DTC B200000 can enter into the control module after an aborted or incomplete software update of the
ConBox. If the ConBox was recently updated, please confirm that the update was successful by checking that the
software version of the ConBox corresponds to the expected new software version. If there is a discrepancy, please
rerun the software update before following steps 1 through 3 above.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9170
Damage Code:
0039
Labor Operations:
Remove + Reinstall Telematics Control Module 9170 XXXX
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 30
TU)
© 2022 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Claim Comment:
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2059528/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
See ETKA/ELSA
Repair Manual
See ETKA
Telematics Control Module
01
Additional Information
All part and service references provided in this TSB (2059528) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
© 2022 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.