21M03

Service Bulletin Details

Public Details for: 21M03
Certain 2017-2019 model year transit vehicles with a 3.2l diesel engine egr cooler replacement- owner letter sent
- 2019 - 2018 - 2017 -
Models from 2019
2019 FORD TRANSIT
Models from 2018
2018 FORD TRANSIT
Models from 2017
2017 FORD TRANSIT
 
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Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 21M03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
November 2021
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
Although your vehicle’s Exhaust Gas Recirculation (EGR) cooler is likely
functioning fine, we are pleased to let you know that Ford Motor Company is
extending the warranty coverage on the EGR cooler.
What is the effect?
If the EGR cooler fails, the “Service Engine Soon” warning indicator will
illuminate (shown on the left) and in some cases, the engine may go into a
reduced power operating mode.
This program increases the EGR cooler warranty coverage to a total of 11
years or 120,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed
above, this extended warranty coverage will last through May 31, 2022.
Coverage is automatically transferred to subsequent owners.
Service Engine Soon
What will Ford and
your dealer do?
If your vehicle's EGR cooler requires replacement and your vehicle is within
the indicated time/mileage limitations, Ford Motor Company has authorized
your dealer to replace the EGR cooler free of charge (parts and labor).
How long will it take?
If the EGR cooler requires replacement, the time needed for this repair is
approximately one day. However, due to service scheduling requirements,
your dealer may need your vehicle for a longer period of time. Additional
time may be required to allow the engine to cool and perform necessary
diagnostic procedures prior to performing this repair.
What should you do?
You do not need to return to your dealer for this repair unless your vehicle
exhibits any of the following conditions: malfunction indicator light (MIL)
illumination, reduced power, engine overheating, white smoke from the
exhaust, and/or coolant level low without an exterior leak. Please keep this
letter as a reminder of the extended warranty coverage for your EGR cooler.
 Copyright 2019 Ford Motor Company
What should you do?
(continued)
If the EGR cooler requires replacement, and your vehicle is within the
indicated time/mileage limitations, contact your dealer to schedule a service
appointment. Provide the dealer with the VIN of your vehicle to schedule a
service appointment for Customer Satisfaction Program 21M03. The VIN is
printed near your name at the beginning of this letter. Your dealer will
replace the part at no charge.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that the EGR cooler replacement is required and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel,
insurance, and tax) while your vehicle is at the dealership for repairs. Please
see your dealer for guidelines and limitations.
Have you previously
paid for this repair?
If you paid to have this service done before the date of this letter, you may
be eligible for a refund. Refunds will only be provided for service related to
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before November 30, 2022. To avoid
delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
 Copyright 2019 Ford Motor Company
Can we assist you
further? (continued)
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
 Copyright 2019 Ford Motor Company