NAS22.01.010

SERVICE ACTION H388 - Unable To
Disengage All Wheel Drive (AWD)
NAS22.01.010
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
JANUARY 28, 2022
DESCRIPTION OF ISSUE
A concern has been identified with certain 2021 and 2022 model year E-PACE vehicles manufactured at the Austria
assembly plant, where due to an issue in the Anti-Lock Brake System Control Module (ABS) software, the vehicle will not
disconnect the rear driven wheels from the powertrain. The vehicle will remain in All Wheel Drive (AWD) and not de-clutch
the rear wheels from the powertrain and self-select 2-wheel drive mode.
AFFECTED VEHICLE RANGE
E-PACE
Model Year: ................. 2021-2022
VIN: ................................. SADFA2BX7M1015497 - SADFA2BX5N1028198
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will update the ECU All-Wheel Drive Module (AWD) software to the latest level.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H388NAS, Service Action: Unable To Disengage All Wheel Drive (AWD)
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Warranty claims must be submitted quoting the Program Code H388NAS together with the relevant Option
Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone
to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims must be submitted for payment within 30 calendar
days of completion of the repair.
PROGRAM CODE
OPTION CODE
DESCRIPTION
H388
A
AWD - Update ECU
85.41.02
0.2
H388
B
AWD - Update ECU
Drive in/drive out
85.41.02
10.10.10
0.2
*Normal Warranty policies and procedures apply.
SRO
TIME (HOURS)
0.2