TXXC DBP

ENGINE WARRANTY EXTENSION (TXXC) - Dealer Best Practice
January 19, 2022
Description of Campaign:
The warranty coverage for certain Theta II engine long block repair or replacement regarding engine damage or malfunction
from connecting rod bearing wear has been extended to 10 years or 120,000 miles from the date of original retail delivery or
date of first use, whichever occurs first. Warranty coverage is valid for original and subsequent owners.
Affected Vehicles:
•
Certain 2019 MY Veloster N (JSN) vehicles with 2.0L Turbo engines
Coverage: 10 years or 120,000 miles for bearing related failure only.
The Fix:
HMA will cover the engine inspection and possible engine replacement for qualifying vehicle at no cost to the consumer.
Hyundai dealers will be required to perform the inspection and potential repairs.
•
•
Please refer to TSB #21-EM-004H-1 (or latest version) for the service procedure for engine connecting rod bearing
clearance testing.
Please refer to TSB #21-01-067H (or latest version) for applicable part numbers and labor ops.
Recommended Alternative Transportation:
It is advisable to plan and prepare an SRC for customers based on the customers’ alternative transposition needs.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No
Readiness: Are parts in stock to complete this campaign?
 Yes – Provide customer with ETA
 No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
 Yes
 No
Reception: Did you explain to customer the warranty requirements?
 Yes
 No
Reception: Did you offer the customer Alternative Transportation?
 Yes
 No
Repair: Did you provide the customer with an eMPI?
 Yes
 No
Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?
 Yes
 No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov