22-01-008H

GROUP
CAMPAIGN
Technical Service Bulletin
SUBJECT:
DATE
January, 2022
NUMBER
22-01-008H
MODEL(S)
Nexo (FE)
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
(SERVICE CAMPAIGN T7P)
 IMPORTANT
*** Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle
is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Vehicle
Information" screen via WEBDCS to identify open Campaigns.
Description: Customers are unable to enroll into Blue Link Services, and Dealers are unable to perform
Blue Link quality checks for Pre-RDR vehicles. Customers and Dealers are receiving error message
“Blue Link Not Active” while attempting to activate/check services. Activation State is displaying Factory
(0). This bulletin describes the Modem Software Update to correct this condition and activate Blue Link
Services.
Applicable Vehicles: Certain 21MY Nexo (FE) equipped with Premium GEN5 Head Units.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
NOTICE
1) Ensure that the battery is sufficiently charged, and the vehicle is set to “IGN On” to prevent a
battery drain during the update.
2) Technician must confirm Activation State prior to update.
3) Do not remove the USB stick or turn off the ignition switch during the update. This will prevent
the update from occurring.
4) If services continue to fail, consult Service Desk (1-866-433-2357) for further diagnostics and
troubleshooting.
Parts Information:
Software Type
Model
Modem SW Update
Nexo (FE)
Part Number
Image
Comment
If you have not
received a USB
stick please
order it from
your facing PDC
by providing the
applicable
campaign Nexo
VIN.
96560-PGEN5
Lost or
replacement
USB sticks can
be ordered
through your
facing PDC.
NOTE
Software provided will include one USB stick. After SW has been updated, remove USB stick, and
confirm Blue Link services are activated and functional.
Warranty Information:
Model
Op. Code
Operation
Op.
Time
Causal Part
Nature
Code
Cause
Code
Nexo (FE)
10D214R0
Modem SW Update
0.3 M/H
96560-M5100
M73
ZZ3
Note 1: Capture photo of the Software Version via STUI in the GDS. You must attach photo of
Software Version in order to submit the campaign claim. Claims submitted where the picture does not
have the Software Version will be subject to charge back.
Note 2: Submit Claim on Campaign Claim Entry Screen.
Note 3: If a part that is not covered by this campaign is in need of replacement while performing this
service campaign and the affected part is out of warranty, submit a Prior Approval request for goodwill
consideration prior to performing the work.
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SUBJECT:
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
Service Procedure:
Section A. Confirm Software
1.
Turn the vehicle On.
2.
Select Confirm on the Head Unit (HU)
display.
3.
Press the hard key Setup button.
4.
Scroll down and select General.
5.
Select SW Info/Update and check SW
version:
a. If SW version ends in 201230
(date:12/30/2020) then proceed
to Section B: Install Software.
b. If SW version ends in any other
date, update is not necessary.
NOTICE
Capture a photo of the Software
Version via STUI in the GDS. You
must attach photo of the Software
Version.
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SUBJECT:
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
Section B. Install Software
1.
Plug in USB Stick into USB Port.
NOTICE
Pop-up window will display after
USB stick is entered.
2.
Select Yes and SW update will begin.
NOTICE
Update will take approximately 5
minutes.
3.
Update will begin.
NOTICE
System will reboot once update is
complete.
4.
After update is complete, remove USB
stick and proceed to Section C.
Service Activation:
a. USB stick is safe to remove
once the AVN unit reboots and
the Nexo splash screen is
displayed.
b. After update, an “Update
Unsuccessful” will be displayed
– this is normal. Press ok and
proceed to Section C.
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SUBJECT:
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
Section C. Service Activation
1.
Select hard key Setup.
2.
Scroll down on the Setup screen and
select Blue Link icon.
3.
Select Activate.
4.
Technician may receive the following
notification, “Subscription Required for
this Service.”
Close notification and proceed to the
next step.
NOTICE
If technician receives “Enrollment
Successful”, proceed to Section
D.
5.
Proceed to Section D and confirm the
device is in the correct Activation State.
NOTICE
After SW is updated, Activation
State should be either Pre-RDR
Basic (2), Pre-RDR Shell (3), or
Enrolled (4).
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SUBJECT:
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
Section D: Confirm Activation State
1.
Navigate to the radio screen, perform
the following steps with the volume and
tune knob:
Set volume to 7, then press the tune
knob.
Set volume to 3, then press the tune
knob.
2.
Set volume to 1, then press the tune
knob.
Enter 4-digit password: 2400.
NOTICE
Password will place technician in
Dealer Mode.
3.
Select Connected Car icon.
4.
Confirm Activation State is no longer
Factory (0).
Correction Activation State: Pre-RDRShell (3). It’s also possible vehicle will
display Enrolled (4).
NOTICE
After SW is updated, Activation
State should be either Pre-RDR
Basic (2), Pre-RDR Shell (3), or
Enrolled (4).
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SUBJECT:
5.
MODEM SOFTWARE (SW) UPDATE PROCEDURE FOR 21MY NEXO (FE)
For customers who are Enrolled (4),
confirm Blue Link Services are
activated and functional.
NOTICE
For enrolled Customers, please
check:
• SOS & Service Link
• Remote Services
• Point of Interest (If
Customer is Subscribed)
6.
The service procedure is now complete.
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