SC-2022010008

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Update MBUX Control Unit - Navigation
MY21-22 A-Class (177 platform), CLA-Class (118
platform), CLS-Class (257 platform), E-Class (213 and DATE: February 4, 2022
238 platform), GLA-Class, GLB-Class (247 platform),
GLC-Class (253 platform), GLE-Class, GLS-Class (167
platform), and GT-Class (290 platform)
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
February 4, 2022
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2022010008
21P5497301
Update MBUX Control Unit Navigation
This is to notify you of the Service Campaign Launch to update the MBUX control unit software in 38,293 Model Year (“MY”)
2021-2022 A-Class (177 platform), CLA-Class (118 platform), CLS-Class (257 platform), E-Class (213 and 238 platform), GLAClass, GLB-Class (247 platform), GLC-Class (253 platform), GLE-Class, GLS-Class (167 platform), and GT-Class (290 platform)
vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on February 4, 2022.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2021-22 A-Class (177 platform), CLA-Class (118
platform), CLS-Class (257 platform), E-Class (213 and 238 platform), GLA-Class, GLBClass (247 platform), GLC-Class (253 platform), GLE-Class, GLS-Class (167 platform),
and GT-Class (290 platform) vehicles, the software for the MBUX control unit does not
correspond with the latest series production configuration, and subsequently,
navigation may not be available.
What We’re Doing
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
update the MBUX control unit software.
Parts
The Remedy is available and can be performed as necessary.
Vehicles Affected
Vehicle Model Year(s)
2021-2022
Vehicle Models
A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLE-Class,
GLS-Class, and GT-Class
Vehicle Populations
Total Campaign Population
38,293
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2022010008, February 2022
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Various Models
Model Year 2021-2022
Update MBUX Control Unit Navigation Software
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model
Year (“MY”) 2021-2022 A-Class (177 platform), CLA-Class (118 platform), CLS-Class (257 platform), EClass (213 and 238 platform), GLA-Class, GLB-Class (247 platform), GLC-Class (253 platform), GLEClass, GLS-Class (167 platform), and GT-Class (290 platform) vehicles, the software for the MBUX control
unit does not correspond with the latest series production configuration. The possibility exists that the
navigation may not be available.
Prior to performing this Campaign:
•
VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 38,293 vehicles are affected.
Order No. P-SC-2022010008
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Record
2
Update multimedia system (MBUX) control unit software
Model 118; 167; 177; 213; 238; 247; 253; 257; 290
• Ensure use of XENTRY Diagnosis version BD/DVD (12/2021) or higher.
• Before starting the work procedure, install the current version of all add-ons in XENTRY
Diagnosis.
• Make sure to follow the operation steps exactly as described in XENTRY Diagnosis.
• Use a battery charger to ensure sufficient power supply of the vehicle on-board electrical system
battery (greater than 12.5 V).
• If XENTRY Diagnosis is already connected to the vehicle, start with operation step 2.
If two or more software updates or SCN codings are performed during one workshop
visit, the operation items 02-4762 and 02-5058 may only be invoiced
once for each workshop order.
Work Procedure
1. Connect XENTRY Diagnosis.
2. Update multimedia system (MBUX) control unit software.
To do this, select menu item "Quick test view – A26/17 MBUX multimedia system (Head unit) – Adaptations –
Control unit update – Updating of control unit software".
Then follow the user guidance in XENTRY Diagnosis.
3. Disconnect XENTRY Diagnosis.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
Description
Update multimedia system (MBUX) control unit software
(with XENTRY Diagnosis connected)
Connect/disconnect diagnostic system
02-4762**
54 973 01
(XENTRY Diagnosis)
Connect/disconnect starter battery charger
02-5058**
(with XENTRY Diagnosis connected)
* The operation item is to be repeated as often as necessary.
** Operation item may only be invoiced once for each workshop order!
02-9334*
Labor Time
(hrs.)
0.1 h
0.1 h
0.1 h
Note: Always check ASRA for the current OP-Code times. Labor times are subject to change and updates may not be
reflected in this document.
P-SC-2022010008