LI82.85-P-074357

Model series 223: Bluetooth, USB, Wireless
LAN, and smartphone integration inoperable
Topic number
LI82.85-P-074357
Version
1
Function group
82.85 - Navigation and Communication systems
Date
2/10/22
Validity
Model series 223
Reason for change
Complaint
Customer may have the following complaints:
•
•
•
•
•
Mobile device will not connect to the vehicle's WLAN network
No outbound internet access over WiFi
Mobile device bluetooth pairing is not possible
Apple Carplay and Android Auto are inoperable
USB devices are not recognized
Cause
Current MBUX multimedia system (A26/17) software release
Remedy
Performing a user data reset via the Central Display (settings -> system -> reset) will remedy the complaint.
Updated MBUX multimedia system (A26/17) software is scheduled for release Q3 2022.
Note: Do not replace parts for this complaint
Symptoms
Communication/information > Entertainment > USB input > Not detected
Communication/information > Entertainment > Bluetooth audio streaming > Function not available
Communication/information > Communication > Mobile phone > Bluetooth > Bluetooth data communication > Bluetooth malfunction
Communication/information > Communication > Mobile phone > Bluetooth > Bluetooth contact plate > Authorizing
fault
Communication/information > Communication > Internet/email > Internet function > No connection possible
10.02.2022 22:10:37
© Copyright Mercedes-Benz AG
CTENORE
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10.02.2022 22:10:37
© Copyright Mercedes-Benz AG
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