NTB20-079B
Service Bulletin Details
Public Details for: NTB20-079B
Av control unit replacement process this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
Models from 2022
2022 NISSAN ROGUE |
Models from 2021
2021 NISSAN ROGUE |
Classification: Reference: AN20-041B Date: NTB20-079B February 3, 2022 AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2021-2022 Rogue (T33) IF YOU CONFIRM The AV control unit needs to be replaced on an APPLIED VEHICLE. ACTION IMPORTANT: The AV control unit for the applied vehicle is new, different from the previous model year, and requires a new procedure when replacing. If the following procedures are not followed completely, all features will not work as intended. 1. Replace the AV control unit 2. Reprogram the AV control unit 3. Configure the AV control unit 4. Write the VIN to the AV control unit (Manual Input) IMPORTANT: Procedures 2-4 above must be performed in the order shown below. ORDER OF COMPLETION REPROGRAM AV control unit CONFIGURE AV control unit WRITE VIN to AV control unit IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/23 SERVICE PROCEDURE REPLACE THE AV CONTROL UNIT 1. Replace the AV control unit. Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > NissanConnect > REMOVAL AND INSTALLATION > AV CONTROL UNIT REPROGRAM THE AV CONTROL UNIT IMPORTANT: If you are using a Windows 7 PC, please ensure you have applied all of the latest updates using the ‘Windows Update’ tool application. See page 21 for the instructions. Perform the following before starting the reprogramming procedure to prevent damage to the control unit. Connect the AC Adapter to the CONSULT PC. Connect the CONSULT PC to the internet (Wi-Fi or cable). Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current date and all C-III plus software updates (if any) have been installed. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC during reprogramming, the reprogramming may be interrupted. Turn OFF all vehicle electrical loads. Connect a battery maintainer or smart charger, set to reflash mode or a similar setting, to ensure the battery voltage stays between 12.0 V and 15.5 V. 2/23 NTB20-079B 2. Select Re/programming, Configuration. Figure 1 NOTE: C-III plus screens for steps 3-7 are not shown. 3. Select Confirmed instructions. 4. Select Next. 5. Select Confirm. 6. Confirm the correct VIN is populated. 7. Select Confirm. 3/23 NTB20-079B 8. Select MULTI AV. Figure 2 9. Select After ECU Replacement from the Programming (Blank ECU) menu. Figure 3 4/23 NTB20-079B 10. Select Next after reading the precaution. Figure 4 11. Select Manual selection. Figure 5 5/23 NTB20-079B NOTE: C-III plus screens for steps 12-13 are not shown. 12. Read the precautions. Click on the arrows to read all of the precautions. 13. After reading all of the precautions, select Confirmed instructions, then select Next. 14. Review Table A, below, and find the applicable ROM Data ID for the vehicle you are working on. Table A MODEL MANUFACTURING PLANT Kyushu (2) NAVI/NONNAVI Non-Navi Navi 2021 Rogue Smyrna (3) Non-Navi Navi Kyushu (2) Non-Navi Navi 2022 Rogue Smyrna (3) Non-Navi Navi (1) (2) (3) SPEAKER COUNT (1) 4 speakers ROM DATA ID 283C2-6RR8A 6 speakers 283C2-6RR8B N/A 283C2-6RR8E 4 speakers 283C2-6RA5C 6 speakers 283C2-6RA5D N/A 283C2-6RA7B 4 speakers 283C2-6RR8C 6 speakers 283C2-6RR8D N/A 283C2-6RR8E 4 speakers 283C2-6RA6A 6 speakers 283C2-6RA6B N/A 283C2-6RA7B Excluding tweeters. The VIN for Kyushu manufactured Rogues will display as JN8AT(*****)W(******). The VIN for Smyrna manufactured Rogues will display as 5N1AT(*****)C(******). 6/23 NTB20-079B 15. Select the applicable ROM Data ID, and then select Next. 283Cxxxxxx 283Cxxxxxx Figure 6 16. Confirm the information matches the vehicle you are working on, and then select Next. xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx Figure 7 7/23 NTB20-079B 17. Follow the on-screen instructions, and then select Next. Figure 8 18. Confirm the battery voltage is within acceptable limits, and then select Start. Figure 9 8/23 NTB20-079B 19. Select your user group from the drop down menu, then select OK. Figure 10 20. Enter your Username and Password, and then select Submit. Figure 11 9/23 NTB20-079B 21. Wait for the data transfer to complete. Figure 12 22. Once the data transfer is complete, select Next. Figure 13 10/23 NTB20-079B 23. Perform Erase All DTCs. Follow the on-screen instructions as shown in Figure 14, Figure 15 and Figure 16. Figure 14 Figure 15 11/23 NTB20-079B Figure 16 24. Verify the before and after part numbers are different, follow the screen prompts to print the results, then select Confirm. xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx Figure 17 12/23 NTB20-079B 25. Select Home. xxxxxxxxxxxxxx Figure 18 13/23 NTB20-079B CONFIGURE THE AV CONTROL UNIT 26. Select Re/programming, Configuration. Figure 19 NOTE: C-III plus screens for steps 27-31 are not shown. 27. Select Confirmed instructions. 28. Select Next. 29. Select Confirm. 30. Confirm the correct VIN is populated. 31. Select Confirm. 14/23 NTB20-079B 32. Select MULTI AV. Figure 20 33. Select Configuration under VEHICLE CONFIGURATION. Figure 21 15/23 NTB20-079B 34. On the Automatic Configuration screen, ensure the VIN is correct and then select START. JN8ATxxxxxxxxxxxx Figure 22 35. Once automatic configuration has completed, select End. JN8ATxxxxxxxxxxxx Figure 23 16/23 NTB20-079B WRITE THE VIN TO THE AV CONTROL UNIT (Manual Input) 36. Select Diagnosis (One System). Figure 24 37. Select MULTI AV. Figure 25 17/23 NTB20-079B 38. Select ERASE if any DTCs exist. Figure 26 39. Select the Work support tab. Figure 27 18/23 NTB20-079B 40. Select VIN REGISTRATION. Figure 28 41. Type the VIN into the fields shown below. The VIN must be entered two times. xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx Figure 29 19/23 NTB20-079B 42. Select Start. xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx Figure 30 43. Select READ VIN to verify the VIN was written successfully. 44. The VIN should now populate in the field shown below. Select End. xxxxxxxxxxxxxxxxx Figure 31 20/23 NTB20-079B WINDOWS 7 UPDATE (if needed) NOTE: If using a Windows 7 PC, follow these steps before reprogramming the AV control unit to ensure all of the latest Windows updates have been applied. 1. From your Windows 7 desktop, click the Start button and type in ‘windows update’ to launch the Windows Update application. Figure 32 2. Select Check for updates. Figure 33 21/23 NTB20-079B 3. Follow the on screen instructions to install all of the latest updates. Figure 34 You may need to select Restart now for some updates. Figure 35 22/23 NTB20-079B CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: (1) (2) DESCRIPTION PFP OP CODE SYM DIA FRT Replace AV Control Unit (1) RR26AA ZE 32 (2) Reference the electronic parts catalog and use the AV Control Unit as the Primary Failed Part (PFP). Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time (FRT). AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION November 11, 2020 NTB20-079 Original bulletin published January 28, 2021 NTB20-079a Classification number updated February 3, 2022 NTB20-079B APPLIED VEHICLES and Table A updated 23/23 NTB20-079B