NTB21-081A

Classification:
Reference:
EL21-014A
Date:
NTB21-081A
February 2, 2022
AUTOMATIC BACK DOOR INOPERATIVE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
APPLIED GRADES:
2021-2022 Rogue (T33)
SV with Premium Package, SL, Platinum
SERVICE INFORMATION
Before performing diagnostics on an APPLIED VEHICLE that appears to have an
inoperative automatic (power) back door (e.g., the door will not open, close, latch, etc.):

Confirm the Power Back Door is set to ON in the Vehicle Settings menu in the
Vehicle Information Display (Figure 1).
o To access/change the Power Back Door setting, use the scroll dial and
buttons on the steering wheel to navigate to the Vehicle Settings menu.
Figure 1
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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
Refer to ASIST and the ESM for further diagnostic information if the Power Back
Door setting is confirmed to be ON and the door is still inoperative.

If further troubleshooting per the ESM is needed, note that the Automatic Back Door
Control Unit only needs to be recalibrated per the Work Procedure in C-III plus if the
following work is performed:
o Removing and Installing, or replacing the Automatic Back Door Control Unit
o Removing and Installing, or replacing the Automatic Back Door Assembly
o Removing and Installing, or replacing the Automatic Back Door Spindle Unit

Attempting to recalibrate the Automatic Back Door Control Unit while troubleshooting
other components in the Power Back Door (PBD) system such as the hatch latch,
electrical wiring harnesses, control buttons or touch sensors, can cause the
recalibration to fail, which erroneously generates DTC B2428-54 PBD
CONTROLLER CALIBRATION LOST and leads to unnecessary replacement of the
Automatic Back Door Control Unit.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
September 7, 2021
NTB21-081
February 2, 2022
NTB21-081A
DESCRIPTION
Original bulletin published
Added 2022 model year, added information on
page 2.
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NTB21-081A