DC_MULTCAMPCLFAQ
Service Bulletin Details
Public Details for: DC_MULTCAMPCLFAQ
Updated: campaign closure notice - multiple actions closed and faqs
- 9999 - 2019 - 2018 - 2017 - 2015 - 2014 - 2012 - 2011 - 2010 - 2009 - 2008 -
Models from 9999
| 9999 AUDI AUDI |
Models from 2019
| 2019 AUDI A4 |
| 2019 AUDI A5 |
| 2019 AUDI A5 CABRIOLET |
| 2019 AUDI A6 |
| 2019 AUDI A7 |
| 2019 AUDI A8 |
| 2019 AUDI Q5 |
| 2019 AUDI Q7 |
| 2019 AUDI Q8 |
| 2019 AUDI RS5 |
| 2019 AUDI S5 CABRIOLET |
| 2019 AUDI SQ5 |
Models from 2018
| 2018 AUDI R8 |
Models from 2015
| 2015 AUDI R8 |
Models from 2014
| 2014 AUDI R8 |
Models from 2012
| 2012 AUDI R8 |
Models from 2011
| 2011 AUDI R8 |
Models from 2010
| 2010 AUDI R8 |
Models from 2009
| 2009 AUDI R8 |
Models from 2008
| 2008 AUDI R8 |
AUDI DEALER COMMUNICATION UPDATED: Campaign Closure Notice – Multiple Actions Closed and FAQs This notice is for: Date: Closure Notice Information Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Consultant Warranty Administrator Technicians March 11, 2022 This is to inform you that the following actions were closed as outlined below. Some helpful FAQs are added to this communication. Perform Repair On or Before Last Date for Claim Entry Service Action SAGA CODE TITLE Coolant Expansion Tank 19M4 March 09, 2022 March 31, 2022 Service Action 34H8 March 09, 2022 March 31, 2022 Service Action 90L2 March 09, 2022 March 31, 2022 Service Action 90M3 March 09, 2022 March 31, 2022 Service Action 91V3 March 09, 2022 March 31, 2022 Service Action 91V6 Gateway Software Emergency Call Module & Communication Unit Apple CarPlay Software Update March 09, 2022 March 31, 2022 Service Action 96G2 Gateway Software March 09, 2022 May 31, 2022 Service Action 96G4 Gateway Software March 09, 2022 May 31, 2022 Service Action 96G5 Gateway Software March 09, 2022 May 31, 2022 ACTION TYPE DSG Gearbox Driver Assist Software All outstanding claims must be submitted in SAGA by the “Last Date for Claim Entry” date listed in the table above. After this date, claims will no longer be accepted in the system and no further payments will be made. Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection CAMPCLOSE_REV_20220311 AUDI DEALER COMMUNICATION Frequently Asked Questions Q: Why were the 96G2, 96G4 and 96G5 service actions closed? A: These service actions were closed because of the several cases that required the gateway control module to be replaced. The gateway control module has a long lead time for delivery because of semiconductor supply limitations. It was decided that the best option at this time is the close these service actions to not further inconvenience customers. Q: I have a vehicle that is awaiting the delivery of the gateway control module, what should I do? A: Once the gateway control module is delivered it should be installed in the vehicle and will be allowed to be reimbursed on the service action claim. The Last Date for Claim Entry stated in the chart above will be extended if all vehicles are not able to be repaired and returned to the customer by this date. Q: I have appointments scheduled, should I cancel the appointment? A: Yes, the appointments that are scheduled for these service actions should be cancelled. The customer can be advised that the service actions were closed by Audi prior to the expiration date provided. If the repair becomes available again Audi will notify you. Q: Why are the other service actions being closed? A: The expiration date published has occurred and these service actions are no longer available. -END OF MESSAGE- Audi Customer Protection CAMPCLOSE_REV_20220311