SSM 50588

Service Bulletin Details

Public Details for: SSM 50588

Some 2017-2022 transit connect/transit/explorer vehicles equipped with a fleet telematics global positioning system (gps) and a connected human machine interface (hmi) radio (chr) may experience concerns with rear camera zoom, wrong map mat


- 2022 - 2021 - 2020 - 2019 - 2018 - 2017 -

SSM 50588 - Various Vehicles - Equipped With A Fleet Telematics GPS Rear Camera Zoom, Wrong Map Matching Or A Blank Display
Some 2017-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global
positioning system (GPS) and a connected human machine interface (HMI) radio (CHR) may
experience concerns with rear camera zoom, wrong map matching or a blank display. If these
concerns are present, it's likely to be a software issue caused by the audio control module (ACM)
that can be remedied by the following: If the existing ACM software level is at H1BT-14G298-GS or
higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT14G298-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level
part number.
APPLICABLE VEHICLES
2020 - 2022 CAR: TW U625N EXPLORER
2017 - 2022 CAR: HC V408E TRANSIT CONNECT
2017 - 2022 TRUCK: TH V363N TRANSIT


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