Circular91CDREV3

Service Action
Code: 91CD
REVISION
Subject
Release Date
REVISION SUMMARY
3G Cellular Network Sunset
March 19, 2022
Added reminder that the customer should be asked if they want the retrofit kit installed
(if the vehicle is eligible).
Added information on determining model year.
Added reminder that Motion for Audi Connect App must be activated after the retrofit kit
is installed.
Updated section naming in work instructions.
Affected Vehicles
Country
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
USA
Beginning
Model Year
2017
2017
2017
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2019
Ending
Model Year
2017
2017
2017
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2019
Vehicle
A4 ALLROAD
A4 SEDAN
Q7
A4 ALLROAD
A4 SEDAN
A5 CABRIOLET
A5 COUPE
A5 SPORTBACK
Q5
Q7
RS5 COUPE
S4 SEDAN
S5 CABRIOLET
S5 COUPE
S5 SPORTBACK
SQ5
RS5 SPORTBACK
Vehicle
Count
2,590
28,697
50,204
3,168
25,300
6,955
6,395
15,274
90,469
46,755
1,257
5,984
2,779
3,020
7,943
14,601
268
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
About this Service
Action

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
AT&T has announced its plan to discontinue its 3G network in the U.S. starting in February 2022.
This will impact the Audi connect services in certain 2017-2019 model year Audi vehicles.
Under this service action Audi is offering customers a software update. Eligible vehicles will also
receive a hardware update at no expense to the vehicle owner.

The software update will deactivate the vehicle’s 3G service capability so that error
messages do not continually appear once 3G is no longer available.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 1 of 35

The hardware update will be to install a 4G LTE connected car adapter.
The hardware update addresses a majority of the telematics-based services impacted by the
sunset of 3G wireless service through a new service, Motion for Audi connect.
The following eligibility matrix provides the information to identify if a vehicle is eligible for the
hardware update.
Model Year
Original In-Service Date
Retrofit Kit
Eligibility
Software Update
(Mandatory for
all cars)
2017
All
Yes
Yes
Model Year
Original In-Service Date
Retrofit Kit
Eligibility
Software Update
(Mandatory for
all cars)
On or after
2018 - 2019
Code Visibility
Non-CPO:
February 22, 2018
CPO:
February 22, 2017
Yes
Yes
Before
Non-CPO:
February 22, 2018
CPO:
February 22, 2017
No
On or about January 11, 2022, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification took place in January 2022. Owner letter examples are included in this bulletin
for your reference.
Campaign Expiration
Date
This service action expires on January 11, 2027. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers for
this action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal costs associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this service action completed
before delivery to consumers.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2022 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 2 of 35
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number
Damage Code
Parts Vendor Code
Claim Type
91CD
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark Outside Labor as causal
Do not claim wash/loaner under this action
Vehicles may have more than one criteria. 3G MUST be claimed on all vehicles.
Do NOT claim A1 or A2 or K1 or K2.
Criteria I.D.
3G
OUTSIDE LABOR
Labor Op
Amount
A0001600
$50.00
Description
Perform software update to deactivate 3G service.
ADD ONLY IF 4G CONNECTIVITY KIT IS INSTALLED:
OUTSIDE MATERIAL
Quantity
Outside
Part Number
Amount
Description
1.00
91CDKIT
$140.27
4G Connectivity Kit
SUBMIT A SECOND CLAIM ONLY IF THE 4G CONNECTIVITY KIT WAS INSTALLED
Service Number
9195
Damage Code
0010
Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
002
1 SP
Mark Outside Labor as causal
Do not claim wash/loaner under this action
OUTSIDE LABOR
Labor Op
Amount
A0001600
$100.00
Description
Install 4G LTE connected car adapter
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 3 of 35
Customer Letter Example (USA 2017 MY Vehicles Only)
This notice applies to your vehicle:   , 
Subject: Service Action 91CD - 3G Cellular Network Sunset for Certain 2017 Model Year Audi Vehicles
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2017 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
About this Service Action AT&T has announced its plan to discontinue its 3G network in the United States
starting in February 2022. This will impact the Audi connect services in certain 2017
model year Audi vehicles.
Under this service action Audi is offering customers of 2017 model year vehicles a
software and hardware update.

The software update will deactivate the vehicle’s 3G service capability so that
error messages do not continually appear once the 3G network is no longer
available.

The hardware update will be to install a 4G LTE connected car adapter. The
hardware update addresses a majority of the telematics-based services
impacted by the sunset of 3G wireless service through a new service, Motion
for Audi connect.
Work under this service action will take your authorized Audi dealer up to two hours
to complete, and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available only until January 11, 2027. If you wish to have
this service performed after that date, your dealer’s normal costs associated with this
repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle for To check your vehicle’s eligibility for repair under this or any other recall/service
open Recalls and Service campaign, please visit the Recall/Service Campaign Lookup tool at
Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 4 of 35
Customer Letter Example (USA 2018-2019 MY Vehicles Only)
This notice applies to your vehicle:   , 
Subject: Service Action 91CD - 3G Cellular Network Sunset for Certain 2018-2019 Model Year Audi Vehicles
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service
action on certain 2018-2019 model year Audi vehicles. Our records show that you are the owner of a vehicle affected by
this action.
About this Service
Action
AT&T has announced its plan to discontinue its 3G network in the United States starting in
February 2022. This will impact the Audi connect services in certain 2018-2019 model year Audi
vehicles.
Under this service action, Audi is offering customers of 2018-2019 model year vehicles a
software update that will deactivate the vehicle’s 3G service capability so that error messages
do not continually appear once the 3G network is no longer available. This software update is
free of charge.
Your authorized Audi dealer will let you know if your vehicle is eligible to also receive a hardware
update free of charge. This hardware is a 4G LTE connected car adapter that addresses a
majority of the telematics-based services impacted by the sunset of 3G wireless service through
a new service called Motion for Audi connect.
What should you do? In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon
as possible to schedule this service. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
For your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link
to locate a dealer near you and schedule this service.
This service action will be available only until January 11, 2027. If you wish to have this service
performed after that date, your dealer’s normal costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.
Checking your
vehicle for open
Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your
Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 5 of 35
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X/VAS6160X-
(or equivalent)
(or equivalent)
Repair Instruction
Section A - Check for Previous Repair

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed first.

All Safety Recalls must be completed prior to
completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 6 of 35
NOTE

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
IMPORTANT REPAIR INFORMATION
STOP!
Read the following information carefully to determine what repair steps are
necessary for the vehicle being worked on.
Section B – Control Module Software Update

ALL vehicles require the software update to de-activate the in-car Audi connect CARE services.

The software update will deactivate the vehicle’s 3G service capability so that error messages do not
continually appear once 3G is no longer available.
Section C – Retrofit Kit Installation

Installation of the retrofit kit is elective.

At the time the 91CD is performed the customer should be asked if they want the retrofit kit.

If the customer declines the retrofit kit this needs to be documented on the repair order.

For 2018 and 2019 MY vehicles, eligibility is dependent on the vehicles original in-service date.
Model Year
Original In-Service Date
Retrofit Kit
Eligibility
Software Update
(Mandatory for
all cars)
On or after
2018 - 2019
Non-CPO:
February 22, 2018
CPO:
February 22, 2017
Yes
Yes
Before
Non-CPO:
February 22, 2018
CPO:
February 22, 2017
No
NOTE: If a customer declines the retrofit kit installation at the time the 91CD campaign is performed, they may
have the option to purchase the retrofit kit at a later date.
NOTE: The model year is based on the 10th digit of the VIN. This could differ from the Factory Model Year.
NOTE: ELSA-2-GO will also display the actual model year as shown in the example below.
H = 2017
J = 2018
K = 2019
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 7 of 35
Section B – Control Module Software Update
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do
so may cause the update to fail, which could result in damage to the control module. Control modules
damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.

Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).

DO NOT USE Guided Fault Finding (GFF) to perform this flash. Using GFF will cause the flash to
take longer. Requests for additional time will not be considered.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.

Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
NOTE

All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 8 of 35
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.

Open the hood.

Access the battery charging posts.

Switch the ignition on.

Apply the parking brake.

Switch off all consumers (headlights, heated
seats, climate control, etc.).

Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.

Start the ODIS program.

Attach the GRX3000VAS Tester/Charger (or
equivalent) IN POWER SUPPLY MODE to
the vehicle battery charging posts.
NOTE
Vehicles with Battery Monitoring Control
Module -J367- and/or an EFB Battery:
When connecting the charger to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.

Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 9 of 35

Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o
If the Bluetooth or WiFi symbol is
shown, then disconnect the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.

From the home screen of the scan tool
highlight “Flash” <1>.

Follow the on-screen prompts.
NOTE
Operating mode “Flash” must be used. Performing
this update using “Diagnosis” (Guided Fault
Finding) could result in non-payment of the claim.

Select “Starting Flashing” and follow the onscreen prompts.

Select “No RO”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 10 of 35

Highlight “SVM – Code Input”.

Select “Perform test”.
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.

Enter the corrective action code (SVM code)
as listed below.
SVM code
91CDA108

Select “Accept”.

Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 11 of 35
NOTE
STOP!
This extra ignition cycle step must be followed,
otherwise faults stored during the update may not
be cleared upon exiting the Flash program.

After receiving confirmation that the update
completed successfully (green check mark)
, the ignition must be turned off for 60
seconds and then turned back on.

After receiving confirmation that the flash
completed successfully, select “Send” to send
the diagnostic protocol online.

Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 12 of 35

Click “Flash” to exit the flash session.

Various event memory entries may be
generated after the flashing procedure on
some vehicles. Put the vehicle in a
corresponding bus sleep mode after
performing the update in order to clear the
faults.

Clear all fault codes (if necessary).

Check that the emergency call feature has
been deactivated. (LED in roof module: OFF)
If retrofit kit is NOT being installed:

Proceed to Section E
If retrofit kit IS being installed:

Proceed to Section C
NOTE
After the software update is complete, the SOS light
and button will be non-functional.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 13 of 35
Section C – 4G/LTE Retrofit Kit Installation
IMPORTANT
STOP!

The LTE Retrofit Telematics Device will not function unless it is activated.

Be sure to reference, “Section D – Activating Motion for Audi Connect App for the Customer” after the device
is installed and commissioned.
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
A1 or A2
1
ZAW-063-239
ADAPTER SE (retrofit kit for A4, A5, Q5 models) UOL
K1 or K2
1
ZAW-063-239-A
ADAPTER SE (retrofit kit for Q7)
UOL
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 14 of 35
Connecting the LTE Retrofit Telematics Device to the Audi Q7
Preparations
ELSA (Electronic Service Information System) reference

Remove the footwell cover ⇒ General body repairs, interior; Rep. gr. 70; Interior trims; Removing and
installing the footwell cover

Remove the dash panel cover on the driver side ⇒ General body repairs, interior; Rep. gr. 70; Interior trims;
Removing and installing the dash panel cover on the driver side

Remove emergency loudspeaker

Fasten the cable for the emergency loudspeaker at a suitable place on the standard wiring harness using
cloth tape and secure to prevent noise from occurring.
Routing and connecting
TIP
Make sure that all routed wires are long enough to reach the installation positions.
Position in the vehicle
1 - LTE Retrofit Telematics Device
2 - OBDII extension cable (400 mm, Audi-Cable-001)
3 - Connection plug
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 15 of 35
Installing and routing the LTE Retrofit Telematics
Device in the vehicle

Cover the surface of the LTE Retrofit
Telematics Device -1- with insulation material
-5-.

For the Q7, the insulation material must be
placed on the warning label side. The barcode
will be exposed.
NOTE
The barcode on the LTE Retrofit Telematics Device
must be point upwards because of the position of
GNSS antenna.

To secure the LTE Retrofit Telematics Device
using the cable ties -4-, use the mounting
holes and the grille for the removed
emergency loudspeaker.

Attach a cable tie with adhesive pad -6- to the
opening for the OBDII connector

Attach a cable tie with an edge clip -5- to the
edge of the footwell cover
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 16 of 35

Position the LTE Retrofit Telematics Device
and OBDII extension cable with the insulation
material attached in the mounting position on
the footwell cover and secure with cable ties 4-.

Route the OBDII extension cable -2- towards
the position of the OBDII slot in the vehicle and
secure the cable in a suitable place with a
cable tie with an adhesive pad -6- and a cable
tie with an edge clip -5- to prevent noise from
occurring.

Install the footwell cover.

Connect the OBDII extension cable -2- on the
vehicle to the OBDII slot -3-.
Proceed to: Commissioning the LTE Retrofit
Telematics Device
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 17 of 35
Connecting the LTE Retrofit Telematics Device to the Audi A4/A5
Preparations
ELSA (Electronic Service Information System) reference

Remove the footwell cover ⇒ General body repairs, interior; Rep. gr. 70; Interior trims; Removing and
installing the footwell cover

Remove the storage compartment ⇒ General body repairs, interior; Rep. gr. 70; Interior trims; Removing
and installing the storage compartment

Remove the dash panel cover on the driver side ⇒ General body repairs, interior; Rep. gr. 70; Interior trims;
Removing and installing the dash panel cover on the driver side

Remove emergency loudspeaker

Fasten the cable for the emergency loudspeaker at a suitable place on the standard wiring harness using
cloth tape and secure to prevent noise from occurring.
Applies only to the A5/S5 Cabriolet:

Release the holder for the knee airbag and set aside the entire component. “Do not” disconnect the
connector from the airbag.
Routing and connecting
TIP
Make sure that all routed wires are long enough to reach the installation positions.
Position in the vehicle
1 - LTE Retrofit Telematics Device
2 - OBDII extension cable (550 mm, Audi-Cable-002)
3 - Connection plug
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 18 of 35
Installing and routing the LTE Retrofit Telematics
Device in the vehicle

The insulation material must cover the
barcode on the LTE Retrofit Telematics
Device.

Cover the surface on one side of the LTE
Retrofit Telematics Device -1- with insulation
material -5-.

For the A4 and A5 variants, the insulation
material must be placed on the bar code side.
The warning label will be exposed.
NOTE
The warning label on the LTE Retrofit Telematics
Device must be point upwards because of the
position of GNSS antenna.
Applies to the A4, A4 Avant; A5 Coupe, A5
Sportback

The appendix of the fitting instructions
contains a template for positioning the LTE
Retrofit Telematics Device in the storage
compartment.

Print out the template.

The template features a positioning mark.
Using a ruler, measure the positioning mark. It
must measure “4 in.”

If the dimension is too small or large, the
printer options in “Page Sizing and Handling”
must be changed to “Actual size”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 19 of 35

Cut out the template.

Position the template for the LTE Retrofit
Telematics
Device
on
the
storage
compartment in the installation position and
mark the holes for the cable ties and cable
ducts.

Drill M5 holes for the cable ties.

Using suitable workshop equipment, drill and
deburr the opening -a-b- for the OBDII
extension cable.
TIP
Drilling pilot holes at the corners of the -a-b- cutout
will make cutting easier.

Position the LTE Retrofit Telematics Device
with the insulation material attached in the
storage compartment in the installation
position and secure with cable ties -4-.

Route the OBDII extension cable towards the
position of the OBDII slot in the vehicle and
secure it in a suitable place using a cable tie
with adhesive pad -6- to prevent noise from
occurring.
Applies to the A5/S5 Cabriolet

The appendix of the fitting instructions
contains a template for positioning the LTE
Retrofit Telematics Device in the storage
compartment.

Print out the template.

The template features a positioning mark.
Using a ruler, measure the positioning mark. It
must measure “4 in.”

If the dimension is too small or large, the
printer options in “Page Sizing and Handling”
must be changed to “Actual size”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 20 of 35

Cut out the template.

Position the template for the LTE Retrofit
Telematics
Device
on
the
storage
compartment in the installation position and
mark the holes for the cable ties and cable
ducts.

Drill M5 holes for the cable ties.

Using suitable workshop equipment, drill and
deburr the opening -a-b- for the OBDII
extension cable.
TIP
Drilling pilot holes at the corners of the -a-b- cutout
will make cutting easier.

Position the LTE Retrofit Telematics Device
with the insulation material attached in the
storage compartment in the installation
position and secure with cable ties -4-.

Route the OBDII extension cable towards the
position of the OBDII slot in the vehicle and
secure it in a suitable place using a cable tie
with adhesive pad -6- to prevent noise from
occurring.
Applies to all models:

Install the storage compartment with footwell
cover.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 21 of 35

Connect the OBDII extension cable -2- on the
vehicle to the OBDII slot -3-.

Secure the OBDII extension cable -2- in a
suitable place using cable ties with adhesive
pad -6- to prevent noise from occurring.
Proceed to: Commissioning the LTE Retrofit
Telematics Device
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 22 of 35
Connecting the LTE Retrofit Telematics Device to the Audi Q5
Preparations
ELSA (Electronic Service Information System) reference

Remove the footwell cover ⇒ General body repairs, interior; Rep. gr. 70; Interior trims; Removing and
installing the footwell cover

Remove the storage compartment ⇒ General body repairs, interior; Rep. gr. 70; Interior trims; Removing
and installing the storage compartment

Remove the dash panel cover on the driver side ⇒ General body repairs, interior; Rep. gr. 70; Interior trims;
Removing and installing the dash panel cover on the driver side

Remove emergency loudspeaker

Fasten the cable for the emergency loudspeaker at a suitable place on the standard wiring harness using
cloth tape and secure to prevent noise from occurring.
Routing and connecting
TIP
Make sure that all routed wires are long enough to reach the installation positions.
Position in the vehicle
1 - LTE Retrofit Telematics Device
2 - OBDII extension cable (550 mm, Audi-Cable-002)
3 - Connection plug
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 23 of 35
Installing and routing the LTE Retrofit Telematics
Device in the vehicle

Cover the surface of the LTE Retrofit
Telematics Device -1- with cut-to-size
insulation material -5-.

For the Q5, the insulation material must be
placed on the warning label side. The barcode
will be exposed.
NOTE
The barcode on the LTE Retrofit Telematics Device
must be point upwards because of the position of
GNSS antenna.

Position the LTE Retrofit Telematics Device 1- on the cover of the storage compartment in
the installation position and mark the holes for
the cable ties.

Drill M5 holes for the cable ties.

Drill an opening measuring -18 mm x 18 mmon the dash panel cover in the area of the
cable feed-through using suitable workshop
equipment and deburr the opening.
TIP
Drilling pilot holes at the corners of the cutout will
make cutting easier.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 24 of 35

Position the LTE Retrofit Telematics Device 1- with the insulation material attached on the
storage compartment in the installation
position and secure with cable ties -4-.

Attach a cable tie with adhesive pad -6- to the
side.

Route the OBDII extension cable towards the
position of the OBDII slot in the vehicle and
secure it in a suitable place using a cable tie
with adhesive pad -6- to prevent noise from
occurring.

Leave the end of the OBDII extension cable
loose.

Connect the OBDII extension cable -2- on the
vehicle to the OBDII slot -3-.

Secure the OBDII extension cable -2- in a
suitable place using cable ties with adhesive
pad -6- to prevent noise from occurring.
Proceed to: Commissioning the LTE Retrofit
Telematics Device
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 25 of 35
Commissioning the LTE Retrofit Telematics Device

To successfully use Motion for Audi Connect app, an active and paired Bluetooth connection between the
app and the Audi MMI is necessary to enable SOS emergency calls and roadside assistance calls.

The connection is visible in the Connection Manager on the MMI. The hardware appears as “AUDI SOS NO 911 [DO NOT DELETE]”

The LTE Retrofit Telematics Device can be connected as a secondary device.
Connecting the LTE Retrofit Telematics Device via Bluetooth as a Secondary
Device (preferred method if customer’s phone is already paired)
Pre-requisite

The vehicle is stationary and the ignition is switched on.

LTE Retrofit Telematics Device connected to OBD2 and ready for operation.

Select “Telephone”

Example: Customer phone shown as
connected device.

Press right control button on the MMI control
pad to bring up Options menu.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 26 of 35

Select “Connection manager”

Select “”Secondary phone”

Select “Connect new device”

Select “Find new devices”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 27 of 35

Select “Next”

Select “AUDI SOS – NO 911 [DO NOT
DELETE]” from the device list.

Confirm the PIN by selecting “Yes”

The Bluetooth connection will be established.

LTE Retrofit device is now a secondary
connected device.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 28 of 35

Ensure “AUDI SOS – NO 911 [DO NOT
DELETE]” is selected as the default device.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 29 of 35
Connecting the LTE Retrofit Telematics Device via Bluetooth as a Primary
Device
Pre-requisite

The vehicle is stationary and the ignition is switched on.

LTE Retrofit Telematics Device connected to OBD2 and ready for operation.

The MMI is not connected to any mobile phone.

Select “Telephone”

Select “Connect mobile device”

Select “Find new devices”

Select “Next”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 30 of 35

Select “AUDI SOS – NO 911 [DO NOT
DELETE]” from the device list.

Confirm the PIN by selecting “Yes”

NOTE: there is no need to confirm PIN on
telematics device

The Bluetooth connection will be established.

“AUDI SOS – NO 911 [DO NOT DELETE]”
shown as connected device.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 31 of 35

Press right control button on the MMI control
pad to bring up Options menu.

Select “Connection manager”

Select “Primary phone”

Select “Set as default telephone”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 32 of 35

LTE Retrofit device is now the primary
connected device.
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 33 of 35
Section D – Activating Motion for Audi Connect App for the Customer
IMPORTANT STEP
The customer MUST be informed of the following steps to ensure the Motion for Audi Connect app and services are
activated.
The technician MUST NOT register their personal phone to the customer’s vehicle.
NOTE
These steps should be performed with the
customer prior to final vehicle delivery.

The User Guide  from the retrofit kit
must remain with the vehicle.

The User Guide from the retrofit kit contains
registration data unique to the retrofit kit that
was installed in the vehicle.

In order for the customer to use the Motion for
Audi Connect app, they must first download
the app by scanning the QR code found in the
User Guide

Once the app is downloaded, and the
customer creates an account, they must scan
the unique barcode on the front of the User
Guide in order to activate their services.
Scan this QR Code to watch a
short overview video.
https://audiacademy.kzoplatform.com/player/medium/211171
6418759169934
Scan this QR code to watch a short
video about activating the Motion
for Audi Connect app.
https://audiacademy.kzoplatform.com/player/medium/211171
9781836002332
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 34 of 35
Section E – Campaign Stamp

Once the campaign has been completed, the
technician should stamp the repair order.

Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2022 Audi of America, Inc. and Audi Canada. All Rights Reserved.
March 2022
91CD Page 35 of 35