A9122902063702_4
Service Bulletin Details
Public Details for: A9122902063702_4
This bulletin states to create a pss when the mmi display turns blue. Workaround provided.
Models from 2022
Models from 2021
Technical Service Bulletin PSS 91 MIB3: MMI display turns blue 91 22 90 2063702/4 March 23, 2022. Supersedes Technical Service Bulletin Group 91 number 21-46 dated October 26, 2021, for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A8, and S8 2021 All Not Applicable A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 sportback, RS 5, RS 5 Sportback, A6, A6 allroad, S6, RS 6 Avant, A7, A7 e quattro, S7, RS 7, A8, S8, e-tron quattro, e-tron Sportback quattro, Q5, Q5 e quattro, Q5 Sportback, SQ5, SQ5 Sportback, Q7, SQ7, Q8, SQ8, and RSQ8 2021 – 2022 All Not Applicable e-tron GT, RS etron GT 2022 000001 – 002735 Not Applicable Condition REVISION HISTORY Revision Date Purpose 4 -- Revised header (Added MY22) 3 10/26/2021 Revised Service (Updated expected release date) 2 10/13/2021 Revised header (Added Models) © 2022 Audi of America, Inc. Page 1 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Customer states: • The MMI display turns completely blue (Figures 1 - 2). Figure 1. Dual screen vehicle. © 2022 Audi of America, Inc. Page 2 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 2. Single screen vehicle. Technical Background An issue in the display driver can cause the displays to turn blue. Production Solution This bulletin will be updated when more information is available. A solution is currently in development. Service 1. Workaround: Reset the MMI by pushing the On/Off/Volume button for 10 seconds or more. The MMI will reboot and should work normally afterward. 2. Explain to the customer that a permanent solution is expected in the 1st quarter of 2023 (subject to change) and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 3. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information © 2022 Audi of America, Inc. Page 3 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin All part and service references provided in this TSB (2063702) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. © 2022 Audi of America, Inc. Page 4 of 4 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.