511452

Customer Notification
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
Customer Notification: 51-1452
DTNA: FL917A
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Customer Service
March 2022
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a DTNA recall 21V00H involving certain 2016 – 2022 Forest River Class A and Forest River
Buses. Please see the information below, which describes the issue and provides you with details on the steps you should
take to have your vehicle repaired.
WHAT IS THE ISSUE?
FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience cracked
internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which the rear marker
lights, brake lights, or left turn signal lights may not function. Brake lights that do not function correctly may not notify
motorists of a braking event, which may lead to an increase risk of crash.
A secondary fused harness will be added which bypasses the affected suspect portion of the PDM. Repairs will be
performed by Daimler Trucks North America authorized service facilities.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review the attached notice. This is the second notice regarding this recall. The final recall repair is now available
and parts have been secured. Please contact an authorized Daimler Trucks North America dealer to arrange to have the
Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com/Contact-us . Scroll down to “Locate a Dealer” and select the appropriate brand.
The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your
vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage .
Sincerely,
Forest River
Office of Corporate Compliance
Page 1 of 1
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
Subject: FCCC Chassis Rear PDM
Models Affected: Specific model years 2016- 2023 Freightliner Custom
Chassis Corporation X-Line chassis manufactured November 23, 2015,
through December 7, 2021, and equipped with a certain PDM.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation (FCCC), has decided that a defect that relates to motor vehicle safety exists on the
vehicles mentioned above.
FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience
cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which
the rear marker, brake lights, or left turn signal lights may not function. Brake lights working incorrectly may
not notify motorists of a braking event, which may lead to an increase risk of crash.
A secondary fused harness will be added which bypasses the affected suspect portion of the PDM. Repairs will
be performed by Daimler Truck North America authorized service facilities.
There are approximately 25,734 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL917, a list of
the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list
when ordering parts for this recall.
Table 1 - Replacement Parts for FL917
Campaign
Number
Part Description
Part Number
Qty.
FL917A
HARN-CHAS,CHM,PWR,JMPR,14PIN
BLANK COMPLETION STICKER
A66-29948-001
WAR260
1 ea
1 ea
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Page 1
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
Procedure
Time Allowed
(hours)
SRT Code
Corrective Action
FL917A
Install secondary fused bypass harness
0.3
996-R139A
12-Repair Recall/Campaign
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (FL917-A).
• In the Primary Failed Part Number field, enter 25-FL917-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.4 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com/WSC, if you have any questions or need additional information. Export distributors, submit a
Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
Page 2
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.
Page 3
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
Copy of Notice to Owners
Subject: FCCC Chassis Rear PDM
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that
could affect the safety of a person.
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation (FCCC), has decided that a defect that relates to motor vehicle safety exists on specific
- 2016 2023 Freightliner Custom Chassis
X Line chassis manufactured November 23, 2015,
model years
through December 7, 2021, and equipped with a certain PDM.
FCCC X-Line chassis, equipped with a certain rear mounted Power Distribution Module (PDM), may experience
cracked internal solder joints, which after a period of vehicle use may lead to intermittent open circuits, in which
the rear marker, brake lights, or left turn signal lights may not function. Brake lights working incorrectly may
not notify motorists of a braking event, which may lead to an increase risk of crash.
A secondary fused harness will be added which bypasses the affected suspect portion of the PDM. Repairs will
be performed by Daimler Truck North America authorized service facilities.
Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and
to ensure that parts are available at the dealership. The Recall will take approximately one hour and will be
performed at no charge to you. To locate an authorized dealer, search online at https://
northamerica.daimlertruck.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate
brand. You may also confirm your vehicle’s involvement in this recall at this URL: https://
dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope
with any information you can furnish that will assist us in locating the present owner. If you have leased this
vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent
stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within
five working days. If you have paid to have this recall condition corrected prior to this notice, you may be
eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
[email protected]. For the Notice to U.S. Customers: If you are not able to have
the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the
Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC
20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to http://www.NHTSA.gov.
For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact
Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 4
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Truck North America LLC dealer.
Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter.
Page 5
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
Work Instructions
Subject: FCCC Chassis Rear PDM
Models Affected: Specific model years 2016- 2023 Freightliner Custom
Chassis Corporation X-Line chassis manufactured November 23, 2015,
through December 7, 2021, and equipped with a certain PDM.
Jumper Harness Installation
Refer to Fig. 1 for this procedure.
3
2
1
03/17/2022
f547776
1. J6 Port
2. Jumper Harness Fuse Block
3. Fastener, PDM Power Cable
Fig. 1, Jumper Harness Installation
1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL917 (Form WAR260). If a
sticker is present for FL917, no work is needed. If there is no sticker, proceed with the steps below.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Disconnect the batteries.
4. Disconnect the 14-pin chassis harness connector from the power distribution module (PDM) J6 port.
5. Connect the chassis harness female connector to the A66-29948-001 jumper harness male connector.
Make sure the connector is fully seated and the red tab is locked.
6. Connect the female connector of the A66-29948-001 jumper harness to the PDM J6 port. Make sure the
connector is fully seated and the red tab is locked.
7. Remove the fastener that secures the power cable to the PDM power supply post.
Page 6
Daimler Truck
North America LLC
Recall Campaign
March 2022
FL917A
NHTSA #21V-00H
8. Position the ring terminal of the jumper harness on the PDM power supply post, then install the fastener.
Tighten the fastener 16 lbf·ft (22 N·m).
9. Using a tie strap, secure the jumper harness fuse block to the nearest harness.
NOTICE
Make sure the tie straps are secured only around the black conduit, and not around any exposed wires.
Securing the tie straps around any exposed wires may damage the wires.
10. Route the jumper harness along other harnesses, then secure it with tie straps.
11. Connect the batteries.
12. Test the function of all the rear lights.
13. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL917 (Form
WAR260), indicating this work has been completed.
Page 7