DC_57i3_FAQ

VWoA Compliance
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Audi Communications 
Tuesday, March 29, 2022 9:03 AM
VWoA Compliance
Dealer Communication: Second Key Fob Scheduling Inquiries - 57i3 Service Action
Dealer Communication
To: DP, GM, Service, Sales, Parts, Warranty, CPO
From: Audi Operations
Second Key Fob Scheduling Inquiries - 57i3 Service Action
In order to ensure that we are communicating consistently across our network regarding customer
requests to schedule an appointment for 57i3, Second Transmitter (Key Fob) Service Action, please see
below.
The following information outlines best practices regarding customers calling or contacting your
dealership for appointments whether or not they have received a mailing. Consistent communication
across all channels is our top priority.
If a customer contacts your dealership regarding campaign 57I3, best practices include:
1. Check the vehicle delivery date in ElsaPro
2. Based on the vehicle delivery month, the expected customer mailing month is outlined in the schedule
below:
3. Advise customer of the following:
 “Customer mailings based on the schedule above have been initiated and next steps for receiving
a second key have begun. Mailings will be sent out monthly in order of the vehicle delivery month.
Based on the delivery date of your vehicle, MM/DD/YYYY you should expect to receive a letter
with next steps in MM this year.”
4. If the customer has any concerns regarding the time frame for their key being available, advise the
customer:
 “We appreciate the frustration that you have experienced waiting for your second key. Getting
these keys in the hands of our customers is a high priority. We have put this mailing schedule in
place in order to ensure that our supply remains consistent and that we can satisfy all of our
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customers’ needs. Our ability to program the keys to your vehicle is also limited, though we are
working as quickly as possible.”
Note: For high priority situations only, please accommodate an appointment and order the transmitter
using the outlined ordering processes.
For more dealer communications, visit the Communications page on iAudi.
Audi of America | 2200 Woodland Pointe Ave, Herndon, VA 20171
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