A9122932062266_7

Technical Service Bulletin
PSS 91 MIB3: favorites, home address, and stored destinations are lost
91 22 93 2062266/7 March 29, 2022. Supersedes Technical Service Bulletin Group 91 number 22-91 dated
March 25, 2022, for reasons listed below.
Model(s)
Year
A4, S4, A4
allroad, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet,
and S5
Sportback
2020 – 2022
A8, A8 e quattro,
and S8
2021
RS 5, RS 5
Sportback, A6,
S6, A6 allroad,
RS 6 Avant, A7,
A7 e quattro, S7,
RS 7, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, RS Q8, etron quattro, and
e-tron Sportback
quattro
2021 – 2022
A3, S3, e-tron
GT, and RS etron GT
2022
VIN Range
Vehicle-Specific Equipment
All
With MIB3
Condition
REVISION HISTORY
Revision
Date
Purpose
7
-
Revised header (corrected filter to show for MY22 e-tron GT)
6
03/25/2022
Revised header (corrected filter to show for MY22 Q5)
5
12/23/2021
Revised Service (Added workaround)
Customer states:
© 2022 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
• Last destinations, favorites, and home/work addresses are sporadically lost.
Workshop findings:
• The concern might not be reproducible at the dealership due to it happening sporadically.
Technical Background
A software bug can cause some user data to be lost on boot-up.
Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution ex expected to be available in the 3rd quarter of 2022 (subject to
change) and that no repairs are necessary at this point. A workaround procedure has been developed and
can be found below.
Do not replace any components for this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa.
Workaround
As of CW 50/21, all affected vehicles have been migrated to a new connect backend that supports “
Personalization 2.0”. Therefore, as long as the customer is logged in to their myAudi account, and they don’t
have privacy settings active, the vehicle will store the favorites, and other user-specific settings on the
myAudi backend system.
While the customer might still experience issues with lost favorites, etc., they will be recovered from the
backend a short while after the MMI system is turned on and has established its connection to the myAudi
backend.
Warranty
© 2022 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2062266) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.
© 2022 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.