R62

January 2016
Dealer Service Instructions for:
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
Effective immediately all repairs on involved vehicles are to be performed
according to this recall. Service Bulletin 24-006-15 is no longer applicable for
vehicles involved in this recall. Those vehicles that have already had this
repair performed, as determined by our warranty records, have been excluded
from this recall.
Models
2014 - 2015
(RT) Dodge Grand Caravan and Chrysler Town &
Country
NOTE: This recall applies only to the above vehicles equipped with Front Driver
& Passenger Air Conditioning (sales code HAD) or Three-Zone Manual Control
Front & Rear Air Conditioning (sales code HAK) built from January 13, 2014
through May 25, 2015 (MDH 011300 through 052500).
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this recall on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.
Subject
The right side blend air door on about 161,800 of the above vehicles may
experience binding. This could result in the loss of the vehicle’s interior
temperature control.
 Copyright 2016, FCA US LLC, All Rights Reserved
(tdb)
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
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Repair
The Heater Ventilation Air Conditioning (HVAC) control module must be
reprogrammed with new software. Vehicles found with damaged actuators must
have them replaced under normal warranty.
All vehicles will also receive a 5 year/60,000 miles extended warranty on the
affected actuators under a separate extended warranty letter.
Parts Information
No parts are required to perform this service procedure.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH VCI Pod Kit
 NPN
Laptop Computer
 NPN
wiTECH Software
Service Procedure
Reprogram HVAC Control Module
NOTE: The wiTECH scan tool must be used to perform this procedure. The
wiTECH software is required to be at the latest release level before
performing this procedure. If the reprogramming flash for the HVAC control
module is aborted or interrupted, repeat the procedure.
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
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Service Procedure (Continued)
1. Open the hood.
2. Install a battery charger and verify that the charging rate provides 13.0 to 13.5
volts. Do not allow the charger to time out during the flash process. Set the
battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger
voltmeter may not be sufficiently accurate. Voltages outside of the
specified range will cause an unsuccessful flash. If voltage reading is too
high, apply an electrical load by activating the park or headlamps to lower
the voltage.
3. Connect the wiTECH micro pod II to the vehicle data link connector located
under the steering column.
4. Place the ignition in the “RUN” position.
5. Open the wiTECH Diagnostic application.
6. Starting at the “Select Tool” screen, select the row/tool for the wiPOD device
you are using.
7. Enter your “User id” and “Password”, then select “OK”.
8. Select the “Next” tab at the bottom of the screen.
9. From the “Vehicle View” screen, click on the HVAC icon.
10. From the “HVAC View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” continue to Step 18.
If the part numbers are not the same, continue to Step 11.
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
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Service Procedure (Continued)
11. With the cursor over the desired flash file, click the small green arrow button on
the right side of the screen.
12. From the “ECU Flash” screen follow the wiTECH screen instructions to
complete the flash.
13. Once the flash is complete click the “OK” button on the “ECU Flash” screen.
14. Select the “Clear Stored DTC’s” button.
15. From the “HVAC View” screen, compare the “Current ECU Flash Number”
with the “New Part Number” listed on the “sort table”. If the “Current ECU
Flash Number” is the same as the “New Part Number” the flash is complete. If
the part numbers are not the same, repeat Steps 9 through 15.
16. Perform the “Actuator Calibration Test” routine found under “Systems Test” tab
in the HVAC controls module view in the wiTECH Diagnostic Application.
17. Check for any actuator codes that may have set during the actuator calibration test
routine. If a right side temperature blend door actuator code is set, the faulty
actuator must be replaced per TechCONNECT service procedure under normal
warranty. All involved vehicles will receive a 5 year/60,000 miles extended
warranty on a separate letter for the affected blend door actuator. If no actuator
codes are set, then proceed to Step 18.
18. Turn the ignition to the “OFF” position and remove the Micro-pod II from the
vehicle data link connector.
19. Remove the battery charger from the vehicle.
20. Close the hood and return the vehicle to the customer.
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
HVAC control module update
previously performed
18-R6-21-81
0.2 hours
Inspect software level and reprogram
HVAC control module
18-R6-21-82
0.2 hours
Add the cost of parts plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, for complete claim
processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, and then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Customer Satisfaction Notification R62
Reprogram HVAC Control Module
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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
REPROGRAM HVAC CONTROL MODULE
____________________________________________________________________________________
CUSTOMER SATISFACTION NOTIFICATION
R62
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2014 through 2015 model year
Dodge Grand Caravan and Chrysler Town & Country vehicles equipped with Front Driver & Passenger
Air Conditioning or Three-Zone Manual Control Front & Rear Air Conditioning.
The problem is...
The right side blend air door on your vehicle may bind. This can cause loss of the
vehicle’s interior temperature control.
NOTE: All involved vehicles will also receive a 5 year/60,000 miles extended warranty
on the affected blend door actuator.
What your dealer
will do…
FCA will repair your vehicle free of charge. To do this, your dealer will reprogram the
Heater Ventilation Air Conditioning (HVAC) control module with new software. Vehicles
found with damaged actuators must have them replaced. Programming the HVAC module
will take about ½ hour. If the actuator requires replacement, additional time will be
required. Additional time may also be necessary depending on service schedules.
What you should
do…
Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
service appointment. Please bring this letter with you to your dealer.
If you need help...
If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC