SRV-TSB-22-002

CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Date:
To:
From:
March 8, 2022
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager
Dear Dealers,
Following our continuous quality checks, a series of updates and quality checks to be carried
out on a well-defined fleet of Multistrada V4 vehicles (excluding Pikes Peak version). These
are to be carried out in full compliance with the relevant precautions in order to guarantee the
quality and reliability of the motorcycle.
The following frame numbers belong to the fleet of motorcycles involved:
Manufacturing plant
FROM
UP TO
DMH (Ducati Motor Holding)
SOP (production start)
ZDMxxxxxxxx013236
DMT (Ducati Motor Thailand)
SOP (production start)
ML0xxxxxxxx000230
This technical bulletin explains in detail the steps to follow to carry out the required
checks/updates.
If the check reveals a non-conformity that is not covered by the spare parts already provided in
this Service Campaign, we ask you to fill out a NORM warranty claim and replace the defective
component (for components that fall under the warranty terms and conditions).
The attached Check List (SRV-TSB-22-002 Check List - Updates on Multistrada V4 022022.pdf) must be printed, filled out and signed by the Technician who performed the
check/update operations on the motorcycle.
Among the updates, there is also the one related to the Bosch instrument panel software
(only for Multistrada V4 S version) that introduces new features such as Minimum Preload,
new heated handgrip control and extended connectivity of the Ducati Connect system. For
this reason we kindly ask you to print and give to the customer the attached PDF (SRV-TSB22-002_ Update of Multistrada V4 LUM.pdf with the new features).
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Application
You can find the precise list of VIN numbers involved in CR226 on the DCS, in sections:
VIN
HISTORY
CAMPAIGNS
It is possible to search by individual frame number.
It is possible to search for all the frame numbers that you received
from Ducati Motor Holding.
Customer Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to
final Customers must be updated during pre-delivery operations and always before delivery to
the final Customer. All motorcycles already delivered to final Customers must undergo this
inspection as soon as they come to your workshop. Note: this is NOT a safety recall.
When contacting customers or booking an appointment, remind them to bring their side
panniers.
Parts Distribution
Due to the low initial availability of the necessary spare parts, 30% of the spare parts will be
AUTO-SHIPPED IMMEDIATELY according to the number of your registered motorcycles.
DO NOT place any orders at this time. We will inform you when orders can be placed again to
upgrade the remaining motorcycles.
Warranty Reimbursement Rules
Reimbursement for work associated with this Service Campaign will be made through the
regular warranty claim procedure using the “VIN History” section of the DCS. The warranty
claim is pre-filled and is identified as CR226.
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
The dealership will be reimbursed for the required parts listed for the operation; Silencer heat
guard part no. 4601I481AB, Central stand pivot kit part no. 69929642A; and labor of
) that includes the time necessary for:
•
Vehicle reception
•
All checks and updates required (see check list)
•
Soft cleaning of the vehicle
NOTE
The time and parts reimbursement for this campaign does not include any required
additional operations such as replacement of worn parts (e.g. brake pads, final drive,
etc.) and/or replacement or repair of non-conforming items not specified in the
instructions.
Table of contents
Page
Introduction
1
Application
2
Customer Impact
2
Parts Distribution
2
Warranty Reimbursement Rules
2
Check List Example
4
Spare Parts
5
Service Solution
5
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check List Example
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Spare Parts
Description
Part No.
Image
Quantity
Center Stand
Pivot Kit
69929642A
1
Silencer Heat
Guard
4601I481AB
1
Service Solution
WARNING
To ensure the correct execution of the operation within the provided labor time to
carry out the updates, it is necessary to follow the sequence indicated in the
following instructions.
We recommend taking your time to fully understand the procedure before
attempting its implementation on the motorcycle (you may print the document in
color for a better understanding).
Check 1: Check for Errors Using the DDS 3.0
1. Connect the motorcycle to the workshop power supply unit part no. 979000286 and check
that it powers it correctly
2. Connect the DDS 3.0 and run a Global Scan
3. If there are any active errors (ATT) investigate the causes (open an assistance Youtech
request, if necessary)
Check 2: Update the Instrument Panel to SW Version 22 (MTS V4 S version only)
1. For additional reference on updating the instrument panel software, watch the video
available at the following YouTube link:
https://www.youtube.com/watch?v=Dco8t0BBhTI
2. With the DDS 3.0 (with current updates installed), update the instrument panel to SW
version 22
NOTE
After an instrument panel software update, all the paired stored devices (smartphones
and earphones) will be deleted and therefore they must be paired again with the
vehicle at the end of the update. For this reason, we ask you to support the customers
during pairing procedures of their devices.
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
3. Carry out any other suggested SW updates
Check 3: Activation and Check of Minimum Preload Function (MTS V4 S version only;
BBS SW version 34 or higher; instrument panel SW version 22 or higher)
1. Open Special Functions of DDS 3.0
2. Select Ducati Accessories Manager
3. Select Vehicle Configuration and wait for the system to load the features
4. Open the Settings section, select Activate accessory without checking order on DCS and
press START
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
5. Follow the instructions suggested by the DDS, then press Confirm, enter the credentials
you use to enter the DCS portal, and press the green check mark at the bottom right
NOTE
If the warning (Image A) pops up, check whether the accessories shown (Image B) are
present and activated on the motorcycle being inspected.
Image A
Image B
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
6. Tick the Minimum Preload box and complete the operation by pressing the green check
mark at the bottom right
7. Press the Confirm button and follow the instructions on the DDS including the Powerlatch (Key-off → Confirm → Key-on → Confirm)
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
8. Check that the function is correctly activated by pressing the suspension adjustment
button (A) on the left-hand switchgear for 2 seconds. The word Min (B) should appear on
the instrument panel as shown in the image below with activation of the preload
adjustment motor (it depends on the initial preload set-up)
Check 4: Checking Proper Operation of Both Clutch Switches
1. With DDS 3.0 connected, open Self-diagnosis section and then select the Petrol Injection
control unit → Continental M4D MY21
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
2. Select the Status section then select Clutch Switch parameter
3. Make sure that the status at rest is Not pressed
4. Partially pull the clutch so that both switches (1) and (2) are not fully pressed and the
status on DDS is Partially pressed
5. Fully pull the clutch so that switch (1) is not pressed, switch (2) is fully pressed and status
on DDS is Fully pressed
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 5: Check the Left-Hand Switch Joystick and Backlighting (MTS V4 S version only)
1. Visually check the backlighting of the left-hand switch
2. With DDS 3.0, open Self-diagnosis and select the Instrument panel control unit
3. Select the Status section and check the correct operation of all buttons on the LH switch
by pressing each button and then checking that its status on the DDS is Pressed.
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 6: Check the Correct Connection of the Handlebar Switchgear Connectors
1. Check that the connectors are correctly connected and fully inserted
Check 7: Checking the Rear Stop Switch on the Brake Pedal
1. Check that the pegs of the rear stop switch fit correctly into the relevant plate, as shown in
the following image. This check can be carried out by pushing the switch outwards from
the inside without removing any components.
2. If the pegs of the brake stop switch are not correctly positioned, reposition them by
pressing on the switch from the inside to the outside until they are fully engaged
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 8: Check the Correct Operation of the Electronic Fuel Cap, if present (DP Accessory)
1. If present, check that the electric cap works correctly, remembering that to open the cap it
is necessary to lift the appropriate lever within 50 seconds of turning the motorcycle off
(key-off) a maximum of 5 times.
WARNING
The opening flap must be operated gently. Excessively fast movements may impair the
cap opening, even though the attempt will still be counted among the 5 available
For a further understanding of how this accessory works, a video is available at the following
link: https://www.youtube.com/watch?v=aCmACKVlCWI.
Check 9: Update the Heated Passenger Seat Connector (If Present) with a Self-Locking Tie
1. Remove the passenger seat (see Sec.5: “Fairing installation – Seat” of the Workshop
Manual).
2. Remove the 4 self-tapping screws M3.5x10 (1) located at the bottom of the passenger
seat and slide out the cover-switch-push-button assembly (2) from the passenger seat
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
3. Turn the cover-switch-push-button assembly (2) over and check the connection between
connector and switch, then ensure that tab (3) is properly engage
4. Secure the connector with one small self-locking tie (3) as shown in the figure
5. Turn the button-switch-cover assembly (2) back over, insert it into the passenger seat
and tighten the 4 M3.5x10 self-tapping screws (1) to 1.5 Nm ± 10%.
6. Fit the passenger seat (see Sec.5: "Fairing installation – Seat" of the Workshop Manual)
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 10: Check the Presence of Welding on the Catalytic Converter
1. Visually check for the presence of the two welding seams on the catalytic converter, as
shown in the figure
2. If the catalytic converter is non-conforming, proceed with replacement and fill out a
NORM warranty claim
Check 11: Replace the Exhaust Silencer Cover with Part no. 4601I481AB
1. Remove the old silencer cover installed on the vehicle
2. Collect the 2 M5x12 fixing screws (2) and thoroughly clean their threading
3. Take the new exhaust silencer cover with part no. 4601I481AB
4. Apply LOCTITE 270 to the threads of the 2 M5x12 fixing screws (2)
5. Tighten the 2 M5x12 fixing screws (2) of the silencer cover (1) to 6 Nm ± 10%
6. Loosen the 2 M5x12 fixing screws (2) by 180°
7. Tighten again the 2 M5x12 fixing screws (2) of the silencer cover (1) to 6 Nm ± 10%.
First tightening
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 12 - Replace Central Stand Pivots with Kit Part no. 69929642A
NOTE
If the motorcycle is equipped with Ducati Performance Racing Exhaust, do not apply
the modification described below (the size of the new pivots is not compatible with
the DP kit)
1. Using a suitable spring puller, unhook the spring (1) from spring coupling pin (3) and from
pivot (2) of the central stand (4)
2. Unscrew the 2 retaining pins (5) and remove the central stand (4)
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
3. Visually check the correct insertion of the centering bushing of the central stand:
Bushing correctly inserted
Proceed with the operations described
below.
Bushing NOT correctly inserted
Drive the right or left bushing in the
corresponding plate using an industrial
heating gun.
WARNING
Do not overheat the adjacent
components!
4. Clean the threading of the central stand from the previously applied LOCTITE
5. Reposition the central stand
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
6. Take kit Part no. 69929642A
PART NO.
IMAGE
69929642A
QUANTITY
1
7. Apply LOCTITE 243 to the threading of the retaining pivots (A) of the central stand and
then tighten them to 70 Nm ± 10%
8. Install the washers (B) on the inside of the central stand and the circlips (C) on the groove
of the corresponding pins, as shown in the figure
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
9. Using a suitable spring puller, engage the spring (1) to pin (3) of central stand (4) and to
spring retaining pin (2), aiming them as shown in the pictures.
10. Make sure that central stand operates smoothly
Check 13: Visually Inspect the Integrity of the Engine Blow-By Pipe
Visually check the integrity of the blow-by pipe (1) near the retaining clamp
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 14: Visually Inspect for Cooling System Leakage
Check 15: Visually Inspect for Oil Leaks from the Engine and Hoses
Check 16: Check for the Presence of the Hole on the Side Panniers (If Present), and Drilling if
Necessary
1. Check the presence of the vent hole on the bottom of the left and right side panniers (this
prevents the creation of vacuum inside the pannier)
2. If it is not there already, drill a hole with a diameter of Ø 2 mm at the bottom of the
panniers, between the ribs near one of the two hinges
WARNING
DO NOT drill through the second internal wall of the pannier!!
Ø 2mm
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 17: Check the Alignment of the Fuel Tank Cover Plastic Panels and Glove
Compartment Operation
1. Check proper alignment of the fuel tank cap cover (mobile phone compartment) with
respect to the cap itself and/or incorrect closure of the mobile phone compartment
2. If necessary, the fuel tank cap cover and the mobile phone compartment cover can be
realigned by acting on the fuel tank cover retaining screws
3. For further information, we have produced the SRV-SRB-21-050 Service Bulletin, available
at the following link: https://bulletins.ducati.com/Bulletins/Details/41696
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 18: Update the Number Plate Holder Screws Torque and Loctite Application
1. Always remove the rear number plate
2. Unscrew the 4 M6x18 screws (3) and lower the number plate holder (A)
3. Pull the number plate holder wiring (6) out of lower support tabs (5) and disconnect the
connector (4) of the number plate holder wiring
4. Place number plate holder (A) on a workbench to facilitate the operations to carry out
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
5. Loosen 6 M5x12 screws (1) retaining the lower number plate holder to the upper one
6. Apply Loctite 243 on the threads of the 6 M5x12 screws (1) and tighten to 3 Nm ± 10%.
Upper side of number plate holder
Lower side of number plate holder
7. Loosen 3 M6x18 screws (7) securing the number plate holder plate
8. Apply Loctite 243 on the threads of the 3 M6x18 screws (7) and tighten to 5 Nm ± 10%
9. Loosen 2 M5x10 screws (8) securing the number plate light support slide
10. Apply Loctite 243 on the threads of the 2 M5x10 screws (8) and tighten to 2.5 Nm ± 10%
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
11. Loosen 2 M5x10 screws (9) from the lower plate (D)
12. Apply Loctite 222 on the threads of the 2 M5x10 screws (9) and tighten to 2.5 Nm ± 10%
13. Connect the connector (4) of number plate holder wiring and position the wiring between
the tabs (5) of lower number plate holder
14. Reposition the number plate holder (A) and tighten 4 M6x18 screws (3) to 6 Nm ± 10%
after applying the threading of the screws with Loctite 243
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
15. Refit the rear number plate
16. Check the correct operation of number plate light and turn indicators
Check 19: Check for Oil Seepage at the Fork Legs
1.
Check that there are no traces of oil seepage on the fork legs.
2. If there are any traces, with the motorcycle in Key-On clean the affected part and
compress the fork several times to check for the presence of actual leaks that require the
replacement of the seals (if so, open a Youtech request)
Check 20: Check Wear, Final drive Chain Tensioning, Cleaning and Lubricating
1.
Slowly move the motorcycle until you find the position where the upper section of chain is
most tensioned
2. Set the motorcycle on the side stand
3. With just a finger, push down the chain at the point of measurement and release
4. Position the chain tension measuring gauge (1) between the slider (2) and the swinging
arm (3), fully home on the rear screw (4) and ensure that the center of the chain pins is
between the notches (B) and (C) of the gauge
5. It is also possible to measure the distance between chain pin center and the slider, which
must be: A = 33 - 35 mm (1.30 - 1.38 in)
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 21: Check Coolant, Engine Oil, Brake and Clutch Fluid Levels
1.
Check that the coolant, engine oil, clutch and brake fluid levels are within the MIN and
MAX reference indicators.
Coolant
Engine Oil
Clutch Fluid
Rear Brake Fluid
Front Brake Fluid
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 22: Check Tire Pressure and Wear
1. Check the tire pressure according to the values shown in the following table:
Pirelli SCORPIONTM Trail II tire pressure
Front tire pressure - 120/70 R19
36.3 psi
36.3 psi (2.5 bar)
(2.5 bar)
with a passenger and/or bags
Rear tire pressure - 170/60 R17
36.3 psi
42.1 psi (2.9 bar)
(2.5 bar)
with a passenger and/or bags
Pirelli SCORPIONTM Rally / Rally STR tire pressure
Front tire pressure - 120/70 R19
23.2 PSI
26.1 PSI (1.8 bar)
(1.6 bar)
(with a passenger and/or bags)
Rear tire pressure - 170/60 R17
23.2 PSI
31.9 PSI (2.2 bar)
(1.6 bar)
2.2 (with a passenger and/or bags)
Check 23: Check Front and Rear Brake Pad Wear
1. Check through the slot of the front calipers that the groove made in the friction surface of
the pads (1) is visible
2. Check through the slot between the rear caliper halves that at least 1 mm of friction
material is visible on the pads
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CR 226 – Multistrada V4 Updates
Multistrada V4 S/STD MY 2021-2022
(all versions, excluding Pikes Peak)
Technical Service Bulletin SRV-TSB-22-002
Check 24: Visually Inspect the Vehicle for Wear, Damage, or Nonconformities
Check 25: Soft Cleaning of the Motorcycle
Check 26: Introduce the New Software Features and Assisting the Customer During
Smartphone Pairing Procedure
1. Refer to bulletin SRV-SRB-22-004 to explain and describe to the Customer the new
functions implemented with the new software update (e.g. Minimum Preload function,
heated handgrips, extended connectivity)
2. Support the Customers during pairing procedures of their devices
NOTE
With software update 22 or higher, the two scheduled (90 days) and mileage (4,000
km) thresholds that required the service maintenance notice to be reset in advance
have been removed for the Multistrada V4 S version; it will now be possible to reset the
maintenance notice on the instrument panel at any time.
Check 27: Providing the New Pages of the Owner's Manual to the Customer
1. Print the pages of SRV-TSB-22-002_ Update of Multistrada V4 LUM.pdf attached to this
bulletin, and provide them to the customer.
For questions on this Service Update Campaign,
please contact your Service Area Manager.
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