APaS03292022902

INTERACTIVE NETWORK
Next Unread Message
View Message
Sent on
03
From
Parts and Service Division
Subject
Request For Visit: 2019-2021 HR-V A/C Condenser Leak
29
2022
Expires on 04
12
2022
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Consultants
Technical Information & Support Group
Request for Visit: 2019-2021 HR-V A/C Condenser Leak
This message is solely directed to Honda dealership personnel; please hand accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 HR-V that exhibits a leak at the A/C
Background
Condenser. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you
attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1.
No prior repairs to the vehicle. Only first time A/C complaints.
2.
A/C performance test must be completed and have a “Failed” test result.
3.
No previous replacement of A/C condenser.
4.
No impact damage to the A/C condenser.
If a vehicle
matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support
Action
Required
(TIS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1.
Model Year (e.g. 2020)
2.
Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4.
VIN
E-Mail
1.
2.
3.
4.
5.
Body:
Dealer Number
Your Name
Best Phone Number to be Reached
Current Mileage
Result of the A/C Performance Test
Thank you.
American Honda Motor Co., Inc.
Page 1 of 1