BTI&03232022902
Service Bulletin Details
Public Details for: BTI&03232022902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2020-2021 rdxs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the c
Models from 2022
2022 ACURA RDX |
Models from 2021
2021 ACURA RDX |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 03 From Technical Information & Support Group Subject Request for Info: 2020-2021 RDX Center Console Lid/Armrest Not Latching 23 2022 Expires on 04 06 2022 PRIORITY/ACTION REQUIRED To: From: RE: All Acura Service Managers/Consultants Technical Information & Support Group Request for Info: 2020-2021 RDX Center Console Lid/Armrest Not Latching This message is solely directed to Acura dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Consultants. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 RDXs with a client complaint of the center console lid (armrest) not latching/staying closed intermittently or at all times. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. The lid/center console has not been replaced previously. 3. No repair has been attempted for this issue Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. TLX) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1