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QUESTIONS AND ANSWERS
SC222 - 2020 MY KIA SPORTAGE 2.0L TURBO
VEHICLE EMISSION CONTROL INFORMATION (VECI) LABEL REPLACEMENT
VOLUNTARY EMISSIONS SERVICE CAMPAIGN
APRIL 4, 2022
Q1.
What type of campaign is Kia conducting?
A1.
Kia America, Inc. is conducting a Voluntary Emissions Service Campaign to replace the Vehicle Emission Control
Information (VECI) Label on 2020 MY Sportage vehicles equipped with the 2.0L Turbo engine and produced from
December 19, 2018 through May 13, 2020. An incorrect VECI label was installed during production of these vehicles.
Q2.
What vehicles are affected by this emissions service campaign?
A2.
All 2020 MY Kia Sportage vehicles equipped with the 2.0L Turbo engine and manufactured from December 19, 2018
through May 13, 2020.
Q3.
What is the problem with the VECI Label?
A3.
Kia has become aware that an incorrect VECI label was installed on 2020 MY Sportage vehicles equipped with the
2.0L Turbo engine. The VECI label is extremely important when performing maintenance, emissions inspection, or
ordering engine and engine management related parts. It also contains the code that tells a testing facility which test
to perform to ensure the vehicle is tested to the correct standard. The U.S. Environmental Protection Agency and
California Air Resources Board consider the under hood VECI label an integral part of state emission testing. If the
VECI label is incorrect, your vehicle may fail the emission testing, even if it meets applicable emissions standards.
Q4.
Can you describe the emissions service campaign and fix?
A4.
Kia is including the new VECI label with instructions for application under the hood of the vehicle with the owner
notification and is asking owners to follow the instructions and apply the new label. If the owner would rather have
the Kia dealer apply the label, they should contact a servicing Kia dealer and schedule an appointment.
Q5.
Will this cost owners any money?
A5.
No. It will NOT cost the customer any money to have the service campaign performed.
Q6.
How long will the repair take?
A6.
Should the customer decide to have the dealer apply the label, the time it takes to perform the repair can vary
depending upon the dealer’s work schedule, therefore, an appointment is recommended.
Q7.
How will owners of the affected vehicles be notified?
A7.
Kia will be notifying owners of the affected vehicles by first class mail on April 6, 2022.
Q8.
Where were the vehicles produced?
A8.
The affected vehicles were produced at one of Kia assembly plants in Korea.
Q9.
How many vehicles are included?
A9.
Approximately 7,117 Kia Sportage vehicles.
Q10.
Are there any restrictions on an owner’s eligibility?
A10.
No.
Q11.
If a customer has an immediate question, where can they get further information?
A11.
The customer can contact their local authorized Kia dealership or call Kia’s Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s
Section).
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