PIT5873A

Bulletin No.: PIT5873A
Published date: N/A
Preliminary Information
PIT5873A After A Remote Start When The Start Button Is Pressed
The Engine May Stall And Will Not Restart / SES MIL / DTC P0E32
and P0E37/ Dead Battery
Product Investigation Review Required
Models
Brand:
Model:
Model Years:
VIN:
from
to
Engine:
Transmissions:
Cadillac
Escalade Models
2022
All
All
All
All
Chevrolet
Suburban
2022
All
All
All
All
Chevrolet
Tahoe
2022
All
All
All
All
GMC
Yukon Models
2022
All
All
All
All
Involved Region or Country North America
Condition
Some customers may comment after using the remote vehicle start, when they
enter the vehicle and press the start button, the engine stalls. If they try to restart
the engine, it will not crank. If the vehicle is turned o and allowed to completely go
to sleep, which can take up to 20 minutes, then it will restart. When checking for
DTC's, the ECM will have a P0E32 and P0E37 set.
Note: If a customer experiences this issue and does not try to restart the vehicle
after a sleep cycle, then if the vehicle is left for an extended period of time, the
battery can become discharged.
Cause
The cause of this concern is a BCM messaging issue.
Correction:
GM Engineering is working on a x. This issue is very intermittent and will only occur if the remote vehicle start is
used. While engineering is working on a x, please ask the customer to refrain from using the remote start until a
x is released. If the battery was discharged, please charge the battery and test. If the battery fails the test, it
may be necessary to charge the battery a second time. When a x becomes available, a bulletin will be released.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
*2086398
Add Time
Description
Labor Time
Scan Vehicle For DTC's, Clear DTC's, Ask Customer To
0.3 Hrs.
Refrain From Using Remote Start Until Fix Is Released
Use Only If Vehicle Had A Dead Battery - Charging And
0.2 Hrs.
Testing Battery
Labor Operation
Description
Labor Time
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modi ed
2
12/08/2021 - Created on.
03/01/2022 - Updates to the Condition, Correction and Warranty sections.
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