A10161

Service and Parts Business
Quality Bulletin
TITLE:
Active Service Action A10161: Vehicle Connectivity Module (VCM) Software
Upgrade, Model Year 2017-2018- Volvo 90 Series and XC60 vehicles
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
3028
A10161
Product, Safety and Compliance
United States
REVISIONS:
ISSUE DATE:
STATUS DATE:
2022-02-28
2022-02-28
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
H.
ACTIVE SERVICE ACTION A10161 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
ACTIVE SERVICE ACTION REIMBURSEMENT PROCEDURES & RETAILER
ALLOWANCE
A.
ACTIVE SERVICE CAMPAIGN A10161 DESCRIPTION
Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Active Service
Action A10161 on certain Volvo 90 Series and XC60 vehicles Model Year 2017-2018 for certain
vehicles built with non 4G compatible software in the Vehicle Connectivity Module (VCM).
Volvo Cars quality investigations have identified that there´s a risk that vehicles may lose network
connectivity due to outdated software in the VCM unit, when 3G connection is weak or missing the
vehicle will not switch to 4G.
The corrective action is to update the VCM software.
A10161 affects 5,968 vehicles in the U.S. and 12 in Puerto Rico.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Quality Bulletin A10161
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS ACTIVE SERVICE ACTION.
VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO
SALE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Active Service Action A10161
VCM Software Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry
menu must be selected to confirm Active Service Campaign A10161 has not been completed.
Eligibility can also be confirmed in TIE.
All vehicles should be checked for any incomplete Recalls, Service Campaigns or Service Actions.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
No parts are required to be returned.
D.
OWNER NOTIFICATION
An owner notification will be mailed.
E.
VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Master Certified Technician.
Page 2 of 3
2022-02-28
Quality Bulletin A10161
H.
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
Operation Number
97812-2
A10161
02
XW
97812
31483292 (XC90/XC60), 31654144 (S90, V90, V90CC), 31472405 (S90L)
Repair Description
Total Upgrade acc. to QB A10161
Qty
1
Labor Time
0.7
Labor times provided are current at the time of release and are subject to change. Claims will be paid at
the time in effect on the repair date.
2022-02-28
Page 3 of 3