37 14 23 2028472

Technical Service Bulletin
37 Gear lever problems; ignition key cannot be removed or vehicle will not lock (DTC 00230)
37 14 23 2028472/2 May 1, 2014. Supersedes Technical Service Bulletin Group 37 number 12-38 dated February
22, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009 - 2012
All
Automatic Transmission
A4 Cabriolet
2009
All
Automatic Transmission
A5
2008 - 2012
All
Automatic Transmission
A5 Cabriolet
2010 - 2012
All
Automatic Transmission
Q5
2009 - 2012
All
Automatic Transmission
Q7
2009 - 2012
All
Automatic Transmission
Condition
REVISION HISTORY
Revision Date
Purpose
2
Revised title
-
Revised Warranty (Updated Labor Operation)
1
2/22/2012
Initial publication
• The ignition key cannot be removed even though the gear shifter is in Park (P).
• The vehicle is mechanically in the Park position, but this is not recognized electronically.
• The gear shifter cannot be moved from the Park position.
• On vehicles with Audi advanced key, the vehicle cannot be locked by remote control after the engine has been
switched off.
• The following DTC may be sporadically stored in the vehicle authorization system control module, J393
(address word 05):
• DTC 00230: Transmission park selector switch-F305 - short circuit to ground
Technical Background
The Park position of the gear shifter is sporadically not recognized, which causes the ignition key to not be cleared
and prevents the vehicle from being locked.
© 2014 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Optimized selector lever.
Service
1. Reproduce the issue so that it can be clearly assigned to this TSB. The following repair must only be carried
out if the issue matches the Condition exactly. If the issue does not match, this solution will not work, and
repeat repairs may be necessary. In such cases, warranty and parts claims will be rejected.
2. Check for additional DTCs in other control units. If any other DTCs are found, complete guided fault finding
before proceeding. This TSB only applies for DTC 00230; use a separate claim for any other faults.
3. If not other faults are stored, check the following areas:
• Adjust the shift cable according to the instructions in the Elsa Repair Manual.
• Check the selector lever and the release button for ease-of-movement.
• Measure the resistance of switch F305 (required value in position P about 470 Ohm).
• Replace F305 if out-of-spec, being careful not to break the tabs on the housing.
Note:
Lubricants and oils can contaminate the micro switches (F305) and lead to long-term damage. Do not apply
lubricants such as silicon oil to the gearshift housing, even if the gearshift housing appears to be stiff.
4. Adjust/repair any damage that is found. If no damage is found, replace the complete gearshift housing.
© 2014 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
3710
Damage Code:
0010
Labor Operations:
Selector lever cable adjust w/basic setting
3737 1599
70 TU
Solenoid remove and replace (F305 with
N110)
3787 19XX
See Elsa
Replace shifter housing
3703 19XX
See Elsa
GFF for checking for 00230 only
0150 0000
30 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB # 2028472/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
Model-dependent; see Shift lock solenoid F305 with N110
ETKA for correct
Shifter housing
number
1
1
Additional Information
All parts and service references provided in this TSB (2028472) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.