15-261-20R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2020-22MY Legacy and Outback Models
NUMBER: 15-261-20R
SUBJECT:
		
Reprogramming File Availability for Optimization
DATE: 03/10/20
of Gen 4 Denso CP1 Infotainment Systems
REVISED: 04/22/22
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
CAUTION: VEHICLE SERVICE PERFORMED BY UNTRAINED PERSONAL COULD RESULT
IN THE EQUIPMENT DAMAGE OR EVEN SERIOUS INJURY.
Service Bulletin is intended for use by trained technicians ONLY. It informs technicians of
conditions, which may occur in some vehicles or provides information, which could assist with
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety
instructions, and know-how to do the job correctly and safely.
A time line chart along with a complete list of all the conditions addressed and enhancements
included in this and previous Denso software updates are provided in “Appendix D” and
“Appendix E” located at the end of this bulletin.
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 1 of 42
PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
ATTENTION
11.6-Inch Display, Mid and High Level Units
The software in the STARLINK Multimedia system on this vehicle has been recently updated. The
current “STARLINK® Multimedia Owners Manual” and the “Getting Started Guide” in the vehicle, may
not reflect the latest changes in features and functionality of the STARLINK® Multimedia system.
®
Subaru of America will have an updated electronic supplement to your “STARLINK® Multimedia
manual” and “Getting Started Guide” available on-line as of June 30th.
You can download the electronic supplements by visiting us at:
https://www.subaru.com/owners/index.html
You can also request a printed copy of the supplements by writing us at:
https://www.subaru.com/customer-support.html
Also, you can contact us at 1-800-SUBARU3 (1-800-782-2783)
Dual 7.0-Inch Display, Base Level Unit
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
MSA5M2001C
IMPORTANT NOTES:
•
NEVER change the update file names after downloading them.
•
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does NOT
recognize the USB drive during the reprogramming process due to Controller IC type of USB drive
or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive must be
formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 2 of 42
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 3 of 42
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
•
F11GHMxxx-xxx (High model software)
•
F11GMMxxx-xxx (Mid model software)
•
F11GBMxxx-xxx (Base model software)
If on a Legacy and Outback, the software version number
20MY Model
F11GHMxxx-xxx(High model software)
F11GMMxxx-xxx(Mid model software)
F11GBMxxx-xxx(Base model software)
21MY Model
F31BHMxxx-xxx(High model software)
F31BMMxxx-xxx(Mid model software)
F31BBMxxx-xxx(Base model software)
22MY Model
FB1SHMxxx-xxx(High model software)
FB1SMMxxx-xxx(Mid model software)
FB1SBMxxx-xxx(Base model software)
WILDERNESS
F51XHMxxx-xxx(High model software)
WILDERNESS
F51XMMxxx-xxx(Mid model software)
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 4 of 42
MY
20MY
21MY
22MY
22MY
Wilderness
Carline
Outback/
Legacy
Outback/
Legacy
Outback/
Legacy
Trim/Grade
Older Software Versions
Latest Software Version
BASE
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
MID
020-501
020-502
020-704
021-503
021-704
022-504
042-380
072-582
112-680
122-780
HIGH
020-501
020-502
020-704
021-503
021-704
022-504
042-380
072-582
112-680
122-780
BASE
008-500
030-880
071-182
111-280
121-380
MID
008-500
040-980
071-182
111-280
121-380
HIGH
008-500
040-980
071-182
111-280
121-380
BASE
060-781
070-882
110-980
121-080
MID
060-781
070-882
110-980
121-080
HIGH
060-781
070-882
110-980
121-080
MID
060-981
071-082
111-180
121-080
HIGH
060-981
071-082
111-180
121-080
Outback
STEP 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 5 of 42
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other files.
•
Right click on the corresponding “Removable Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select “NTFS”
•
Check the “Quick Format” box (if not already done).
•
Click on “Start” to format the USB flash drive.
STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
A
Click Here to Access the Downloads
for Audio/Navigation
Information on Subarunet
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they
can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2020MY Legacy / Outback:
BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 6 of 42
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2021MY Legacy / Outback:
BASE-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
MID-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
HIGH-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Legacy / Outback:
BASE-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
MID-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
HIGH-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-April 2022
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Outback Wilderness:
MID-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-April 2022
HIGH-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-April 2022
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “File name TBD”.
•
Click on “Extract All Files”.
•
The screen below will appear to set a destination for the extracted file.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 7 of 42
•
Double-click on the required folder (for this example, used folder titled “Version7(RC2105)_
F11GHM072-582(High)”).
•
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed
(Removable Disk) in the directory.
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
BASE Denso CP1 2020MY, MID Denso CP1 2020MY or HIGH Denso CP1 2020MY).
•
Go to Step 4.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
IMPORTANT: Always confirm there are four folders as shown below, “2020” ,“2021”,
“2022”and “2022 Wilderness”. If not, the SDS notebook hasn’t been updated with the latest
release. Please contact Nuspire to request they resend the update.”
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 8 of 42
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required folder (for this example, select the file entitled “BASE”) and the
update file will display as shown.
•
Select all 4 files and either copy / paste or click / drag them to the USB flash drive.
IMPORTANT NOTE: For 2020-22MY the update contains four (4) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
•
Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.
CAUTION: NEVER change the file names.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (BASE Denso CP1 in this example).
•
Repeat the above steps to create the BASE Denso CP1 or MID Denso CP1 or HIGH Denso
CP1 USB flash drives as needed using a separate USB drive for each update folder.
•
Proceed to STEP 4 below.
STEP 4- Perform the software update.
CAUTIONS:
•
NEVER attempt to install the software immediately following an exchange module
installation.
Let the system restart first and operate for 20 minutes.
•
NEVER attempt to install the software a second time for 30 minutes following a
previously unsuccessful software installation.
•
NEVER attempt to install the software for at least 30 minutes after completing a
FOTA update.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 9 of 42
Best practice is to prevent USB software update conflicts with FOTA software update. Please
confirm “Automatically Check for Update” setting is turned off following the steps below, prior
to starting the software update via USB.
4a) Perform the update in a well ventilated location if updating with the engine running OR
with the ignition ON and a battery charger connected.
4b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down)
and press the Tune / Scroll knob 6 times then release all to display the Dealership Mode
Menu.
High/Mid
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 10 of 42
4c) Select Software Update from the Dealership Mode menu.
High/Mid
Base
IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is
initializing…” may be displayed. Should this occur, proceed to “Appendix A” starting on pg. 20 of
this bulletin for further instruction.
4d) The screen below will be displayed.
High/Mid
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 11 of 42
4e) Insert reprogramming USB into the USB port and press OK.
NOTE: If after plugging in the USB, the screen displays a Software Loading
Unsuccessful message, confirm the USB device has been properly formatted and the the
software on the device matches the system being reprogrammed (example: Base software is
being used to update a Base system) and retry.
High/Mid
Base
NG
OK
OK
NG
If you get the message Software Update Incomplete as shown below, please don’t replace the
hardware but retry updating the software according to the instructions in “Appendix B ” on pg.
21.
High/Mid
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 12 of 42
4f) The screen below will be displayed. Press OK to start the software update.
NOTE: The actual software version displayed will be different from the picture shown below.
Base
High/Mid
Please refer to
the following
table.
Please refer to
the following
table.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 13 of 42
Software Version Table
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 14 of 42
Software Version Table
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 15 of 42
4g) Once the update begins, the screen below will be displayed with a progress bar. It takes about
15 to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn off the ignition while the software update is in process.
Base
High/Mid
4h) When the software update is complete, the following screen will be displayed (the actual
software version will be different).
Base
High/Mid
Press “OK”
Press “OK”
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 16 of 42
IMPORTANT NOTE:
On a rare occasions a “Software Update Incomplete” message may appear in this step which occurs
due to a bug in the software update procedure. Proceed to Step 4i below to confirm the software
version has been updated to the latest version.
4i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
4j) Turn the Ignition OFF, open the driver’s door then close the driver’s door.
4k) Wait for 3 minutes, then turn the ignition ON.
4l) Access Dealership Mode following steps provided item 4b and using the tables below, confirm
the software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 17 of 42
4m) Enable the setting “Automatically Check for Updates” as shown in the steps below.
4n) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Labor Description
Labor
Operation #
Labor
Time
Fail Codes
DENSO CP1 SOFTWARE UPDATE-INCLUDES VERSION CHECK
A031-173
1.0
ZTZ-48
(BASE, MID, HIGH)
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: Retailers are now permitted to claim up to $5.00 per claim in Sublet to help offset the cost
of replacement USB drives. Repeated re-formatting of the USB drives used for reprogramming
can compromise their ability to operate properly. Over time, hardware connections can loosen and
stored data files can become corrupted. Retailers are responsible for replacing any worn or otherwise
inoperable USB drives as needed. This compensation is intended to help defray those costs.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 18 of 42
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 19 of 42
“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
• If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 20 of 42
“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, follow the steps described below 1-2 to
1-8 before retrying the software update.
1-1. Select OK in the screen below
High/Mid
Base
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 21 of 42
1-3. Select Software Update in the Dealership Mode diagnostics screen.
Base
High/Mid
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 22 of 42
1-5. You will see the screen below when the initialization is complete.
Base
High/Mid
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 23 of 42
“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform steps 2-1 to 2-11.
High/Mid
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
High/Mid
Base
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 24 of 42
2-2. Select “Memory Initialization”
High/Mid
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
High/Mid
Base
Base
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 25 of 42
2-4. You will see the following screen
High/Mid
Base
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Base
High/Mid
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 26 of 42
2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
Base
High/Mid
2-8. You will see the screen below when the initialization is complete.
High/Mid
Base
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition swatch or engine ON.
2-11. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 11.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 27 of 42
“APPENDIX D”
Denso Gen 4 Software Update Timeline (TSB Number: 15-261-20)
Update #
Model Year: Version
Release
Date:
NEW Software Version ID #:
Conditions Addressed:
- Start of Production for 20MY Outback/Legacy
0
2020
0
9/1/2019
F11GHM020-501/502 (High model software)
F11GMM020-501/502 (Mid model software)
F11GBM020-501/502 (Base model software)
1
2020
RC1912
2/24/2020
F11GHM021-503 (High model software)
F11GMM021-503 (Mid model software)
F11GBM0021-503 (Base model software)
- See “Conditions Addressed by Update #1” as
outlined in “Appendix C” below.
2
2020
RC2003
6/24/2020
F11GHM022-504 (High model software)
F11GMM022-504 (Mid model software)
F11GBM022-504 (Base model software)
See “Conditions Addressed by Update #2” as
outlined in “Appendix C” below.
F11GHM042-380 (High model software)
F11GMM042-380 (Mid model software)
F11GBM032-280 (Base model software)
See “Conditions Addressed by Update #3” as
outlined in “Appendix C” below
2020
3
RC2011
12/14/2020
F31BHM040-980 (High model software)
F31BMM040-980 (Mid model software)
F31BBM030-880 (Base model software)
2021
2020
F11GHM072-582 (High model software)
F11GMM072-582 (Mid model software)
F11GBM072-582 (Base model software)
2021
F31BHM071-182 (High model software)
F31BMM071-182 (Mid model software)
F31BBM071-182 (Base model software)
4
RC2105
10/15/2021
2022
FB1SHM070-882 (High model software)
FB1SMM070-882 (Mid model software)
FB1SBM070-882 (Base model software)
2022
Wilderness
F51XHM071-082 (High model software)
F51XMM071-082 (Mid model software)
2020
F11GHM112-680 (High model software)
F11GMM112-680 (Mid model software)
F11GBM112-680 (Base model software)
RC2111
2022
2022
Wilderness
See “Conditions Addressed by Update #5” as
outlined in “Appendix E” below
F31BHM111-280 (High model software)
F31BMM111-280 (Mid model software)
F31BBM111-280 (Base model software)
2021
5
See “Conditions Addressed by Update #4” as
outlined in “Appendix C” below
1/28/202
FB1SHM110-980 (High model software)
FB1SMM110-980 (Mid model software)
FB1SBM110-980 (Base model software)
F51XHM111-180 (High model software)
F51XMM111-180 (Mid model software)
Bulletin Number: 15-261-20R; Revised: 04/22/22
Continued...
Page 28 of 42
2020
F11GHM122-780 (High model software)
F11GMM122-780 (Mid model software)
F11GBM122-780 (Base model software)
2021
6
2022
2022
Wilderness
See “Conditions Addressed by Update #6” as
outlined in “Appendix E” below
F31BHM121-380 (High model software)
F31BMM121-380 (Mid model software)
F31BBM121-380 (Base model software)
RC2202
4/22/2022
FB1SHM121-080 (High model software)
FB1SMM121-080 (Mid model software)
FB1SBM121-080 (Base model software)
F51XHM121-280 (High model software)
F51XMM121-280 (Mid model software)
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 29 of 42
“APPENDIX E”
Symptoms Addressed By Update #5:
Number
1
Symptoms to be Improved:
System restarts itself during FOTA (Firmware Over The Air) update. FOTA
operation is conducted in two processes: downloading (from the server to the
Cockpit Control Unit via Wi-Fi) and installation (inside the Cockpit Control Unit).
During the FOTA operation, after the new software has been downloaded to the
Cockpit Control Unit (CCU) customer is to push “Install Now” on the Center
Information Display (CID) to start installation of the software.
However, in rare case, the CCU restarts itself* during installation.
Note* Even if this symptom occurs, after approximately 2 minutes, the system resumes,
and the CID comes back to the below screen. Customer can then push the “Install Now”
to proceed with the installation.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 30 of 42
Number
2
3
Symptoms to be Improved:
No image on CID (Center Information Display) or Black display condition followed
by CP1 reboot resulting from CCU (Cockpit Control Unit) internal communication
error or due to listed below actions:
•
CP1 forced reboot is performed by pressing the “Vol” button continuously or by performing factory reset operation
•
Loss of Bluetooth or Wi-Fi connection
•
Application crash during Bluetooth audio streaming
•
Launching CarPlay or Android Auto application, after the smart phone is connected
•
Removing USB connection between the iPhone’s and CP1 during active CarPlay
session
•
STARLINK application crash
•
Performing USB map update using Bluetooth connection with a smart phone
carrying STARLINK Companion App map update data
•
When ACC is turned OFF and ON, while STARLINK Companion App map update is
being performed
•
Navigation application crash
•
“Service Appointment Scheduler” application crash due to a communication error
between DCM and CCM
•
Re-inserting USB Flash drive within 2-3 seconds
•
Removing USB Flash drive while playing back the data from the USB Flash drive
•
CID display loses images (black screen) and reboots itself after ACC (or Ignition) is
turned OFF and ON.
No image on CID (Center Information Display) or Black display condition and
HVAC function becomes inoperative due to listed below actions:
•
Failure to complete CP1 software update via USB port *
•
After the failure, Ignition Switch is turned off and on then an initializing process is
started with “Software update setup is initialing……” message on the display, which
requires about 15minutes to complete. During this message is displayed, power
supply of CCM is cut off like disconnecting battery terminals.
•
Performing CP1 software update via USB port using the same software version
Note* In case this USB update failure occurs, retry updating according to the
instructions in “Appendix B ”
4
Intermittent loss of Bluetooth connection
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 31 of 42
Number
5
Symptoms to be Improved:
“Software update setup is initializing ...” message displayed for an extended period of
time (over 30minutes), after a follow-up attempt for CP1 software update via USB port is
performed to recover a failure **
Note** In case this USB update failure occurs, retry updating according to the
instructions in “Appendix C”
6
Pop-up message ”Please go to your retailer to update the Gracenote Database” appears
every time CP1 system is rebooted due to interruption of CP1 software update via USB
port (ACC OFF or BATT power remove etc.) ***
Note*** In case this USB update failure occurs, retry updating according to the
instructions in “Appendix C”
Symptoms Addressed By Update #4:
Number
1
Symptoms to be Improved:
Momentary Black Display; The CID (Center Information Display) and in rare case
together with the LCD in the combination meters go blank (black) momentarily. This
condition might be followed by CP1 reboot.
NOTE: Rear View Camera function is not impacted by this condition.
2
3
Blank display when connecting CP1 to Wi-Fi network with long name
(over 32 characters).
While using Apple CarPlay, “SUBARU” is displayed on the iPhone Setting menu instead
of vehicle name .
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 32 of 42
Number
4
Symptoms to be Improved:
Vehicle Setting Icon in  menu is grayed out.
Menu list in the “Car” tab in the Setting Menu is not displayed.
5
CarPlay stopped working after hanging up a hands-free phone call.
6
CID shows multiple images simultaneously.
7
CID shows multiple images simultaneously.
8
9
CID freezes/locks after startup.
NOTE: Rear View Camera function is not impacted by this condition.
Move (push ▲▼ repeatedly) and Select in Map list, then freeze and restart itself.
10
The CID (Center Information Display) freezes/locks during Wi-Fi configuration
11
Map freezes while Navigation guidance is being provided.
12
13
15
Navigation operation restarts while driving.
Reboot in Factory diag. mode, when removing USB drive or changing to other USB
drive.
CP1 system and combination meter reboot again following a forced reboot, when smart
phone connected via USB port.
CP1 system reboots following ignition OFF and ON
16
17
Switching to Navigation demo mode after CP1 reboots during Bluetooth pairing
CP1 system reboots, while selecting or using Map feature to configure the driving route
14
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 33 of 42
Number
18
29
Symptoms to be Improved:
Android Auto does not function. “Android Auto is Disconnected” is displayed with
Launch Error message.
CarPlay does not function with USB connection.
Sound is muted after hanging up a hands-free phone call.
Ring tones and the voice from the other end on the hands-free phone call cannot be heard
No sound in SXM, following low or dead battery.
Navigation guidance directions are not spoken.
When iPhone phone book transfer fails, system repeats Bluetooth disconnection and connection.
 button does not function in  menu.
Vehicle location is not displayed correctly in Navigation screen.
Radio station moves unexpectedly due to momentary flick or brush of the touch screen.
Temperature setting cannot be controlled by Voice Recognition in Canadian (C*)
specification.
Preset outline is not shown following station selection using steering switch
30
Others. Improvement in button design & location and Icon display pattern, etc.
19
20
21
22
23
24
25
26
27
28
Symptoms Addressed By Update #3:
Number
1
Symptoms to be Improved:
Enable Firmware Over The Air (FOTA) functionality
2
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 34 of 42
Number
3
4
Symptoms to be Improved:
Currently, the microphone level indication is incorrect. The indicator level has been
corrected. More microphone level indication information is included in TSB 15-275-20.
A reduced (low) volume (-6db) concern during handsfree conversation when using
CarPlay has been addressed to make the volume level consistent.
5
Voice recognition (VR) has been enhanced to improve recognition of short words
(e.g. YES).
6
The program has been corrected to prevent repeated rebooting and system freeze-up immediately after activation of Android Auto.
7
8
Eliminate CP1 MOTA update error message “Something went wrong. The system is unable to install any map updates. Contact your dealer for more information.”
The Auto Stop-Start On/Off function button has been moved from the bottom to top
layer of the system for easier use. A screenshot of how the button will appear is shown
below.
Symptoms Addressed By Update #2:
Symptom # Description of Symptom:
1
Several minutes after Engine start, the Center Information Display (CID) reboots.
2
After an extended period of usage, some white blinking dots appear on the display.
White Blinking Dots
3
The display screen freezes or becomes blank (black screen) after a CD is inserted.
This symptom occurs when a CD with over 99 characters of Artist Name Data is used.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 35 of 42
Symptom # Description of Symptom:
4
CID reboots.
In a case where the system was shut down with SXM selected as the audio source, the
CID reboots after the next start up.
5
SXM does not resume playing instantly.
In a case where the system was shut down with SXM selected as the audio source, SXM
takes more than 20 seconds to resume play after the opening screen is displayed (when it
normally only takes approximately 5 seconds.)
6
Radio station does not resume playing (no audio output).
In a case where the system was shut down with Radio being selected as the audio
source, audio output does not resume at the next start up. Once the audio source is
changed to SXM, SXM plays normally but, if the source is changed back to the Radio,
audio does not return and the radio display is also lost.
7
Customer-selected Equalizer settings are lost. Equalizer returns to the default settings
after ignition switch is turned OFF and back ON.
8
The media source cannot be changed.
Even if  or  is selected, the media source does not change. In addition,
Voice Recognition stops functioning at the same time. This condition occurs when the
volume setting is continuously changed while the CID is booting.
9
In a case where the system was shut down while the Navigation map screen was being
displayed, the display goes blank (black screen) soon after the Disclaimer screen is
displayed after restarting.
10
CID reboots repeatedly after setting a destination using the Navigation system.
11
CID reboots while using the Pandora application via CarPlay.
12
Bluetooth connection cannot be reestablished when using certain smart phones.
When using Android Auto on certain smartphones, a Bluetooth connection cannot be
reestablished automatically once it has been disconnected.
13
CarPlay connection cannot be established.
When connecting an iPhone via USB, ”CarPlay Unavailable” is displayed and CarPlay
does work.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 36 of 42
Symptom # Description of Symptom:
14
The HOME screen goes blank.
When the screen is switched from Camera mode to HOME, no icons are displayed as
shown below.
List of New Functions and Enhancements Included in Update #2:
Number
1
2
3
New Functions and Improvements:
The previously selected customized map orientation setting is memorized even after
ignition OFF / ON. If the customer changes the map orientation setting, the change is
automatically retained.
Pin display of POI is now available.
In the 2D and 3D HU display mode, the vehicle position icon on the Navigation map is
easier to identify:
• Icon size increased from 7mm to 9mm.
•
Icon color has been changed to Dark Blue.
•
Icon position (when using route guidance) stays at the same position as when
not using route guidance.
•
Icon has been re-positioned 9mm higher on the display.
Bulletin Number: 15-261-20R; Revised: 04/22/22
Continued...
Page 37 of 42
Number
4
New Functions and Improvements:
The ISS (Auto Start Stop) button has been moved to the upper layer in the Car Setting
menu. By touching the “Car Setting” icon, the Auto Start Stop and Cruise Control
Acceleration Characteristics menus can be accessed immediately, whereas selecting
“Others” in the Car Setting screen was required to access these menus.
5
HVAC control buttons of base grade are now larger and easier to see.
6
Time zone and Summertime are now automatically selected.
Default setting of clock setting is Auto. The time zone is changed according to the
vehicle location, and Summertime is automatically set according to the calendar.
Clock setting can be selected by touching the clock display in the status bar.
7
8
AlbumArt is displayed when music is played and now continues to be displayed when
the vehicle is in motion.
9
CarPlay screen is now expanded from half size (horizontal) to full screen (vertical).
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 38 of 42
Number
10
New Functions and Improvements:
When using CarPlay or Android Auto, a “CarPlay” or “Android Auto” tab will now
appear on the Media tab bar. By selecting this tab, music data and metadata can be
browsed.
11
When using route guidance with CarPlay navigation,  descriptions will
be displayed both in the Information bar of CID and in the MID located in the center of
the combination meter.
12
By touching the new CarPlay button located at the top of the CID, the CarPlay menu can
be accessed easily.
13
In a case where the system is shut down while is CarPlay connected, the system automatically resumes the connection at the next start up.
14
 Voice Recognition function is ready to use faster than with previous version.
15
Gracenote Media Database updated to November 2019.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 39 of 42
Number
16
New Functions and Improvements:
1. Sirius XM Smart Favorites menu has been removed from SiriusXM Settings
2. Going forward first 10 set Sirius XM presets are now smart favorites by default
3. Smart favorite channel has “star” added to the preset button
Indicator Added
Conditions Addressed By Update #1:
Symptom # Description of Symptom:
1
The CP1 display and/or center Combination Meter display freezes.
No response from touch screen or voice guidance. After switching the ignition off
and opening the driver’s door, the system does not recover**.
Display Freezes
Touch Buttons Unresponsive
**NOTE: After switching the ignition off and leaving the driver’s door open more
than 70 seconds, the system may recover after switching the ignition back on.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 40 of 42
Symptom # Description of Symptom:
2
Delayed response of rear view camera guide lines.
When the rear view camera is activated and the steering wheel is turned, there is a
delay before the steering-responsive guide lines respond to the steering wheel input.
3
Fuel consumption display has unnecessary ‘Φ’ mark when changing mileage unit to
Km.
4
Diagnostics Recorder Data cannot be exported to the USB memory device. When
the diagnostic log data is being downloaded (by selecting: Dealership Menu >
Diagnostics Recorder > Export Data to USB), it fails after the progress bar reaches
almost 90% with an error message of Export failed. Please try again.
Export Failed. Please Try Again.
Continued...
Bulletin Number: 15-261-20R; Revised: 04/22/22
Page 41 of 42
Symptom # Description of Symptom:
5
When using Voice Recognition to search for a ‘Nearby POI’ (Point of Interest) in
Canada with FRENCH language selected, the CP1 display turns black and displays a
Caution / disclaimer message.
Voice Recognition
Bulletin Number: 15-261-20R; Revised: 04/22/22
Black Screen
Caution / Disclaimer Message
Page 42 of 42