PIE0692
Service Bulletin Details
Public Details for: PIE0692
This engineering information (ei) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to a noise heard while braking, slightly braking and/or end of stop.
Models from 2022
2022 CADILLAC CT5 |
Models from 2021
2021 CADILLAC CT5 |
Subject: Engineering Information – Noise Heard While Braking, Slightly Braking and/or End of Stop Attention: Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published service information. THIS IS NOT A RECALL. Refer to the latest version of Service Bulletin 04-00-89-053 for more details on the use of Engineering Information bulletins. Brand: Model: Cadillac CT5 Model Year: VIN: from to from to 2021 2022 — — Engine: Transmission: — — Involved Region or Country North America Additional Options (RPOs) Equipped with BRAKE SYSTEM-PWR, FRT & RR DISC, ANTILOCK, FRT & RR WHL (DNU NEXT NEW MAJOR) (RPO JL9) Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI. Some customers may comment on a noise heard while braking, slightly braking and/or end of stop. GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be used to "root cause" the customer's concern and develop/validate a field fix. Cause Correction If you encounter a vehicle with the above concern, GM engineering is looking to retrieve brake rotor assemblies having the condition described above. Contact Information The Contact Information has been redacted. Please include the following information if leaving a message: – Technician name – Dealer name and phone number – Complete VIN and repair order (R.O) number On the repair order, document the date and time the call was placed (even if the engineer was not reached). If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI. Warranty Information If engineer was contacted or required information was provided, use: Labor Operation Description Labor Time 2486248* Engineering Information - Noise Heard While Braking, Slightly Braking and/or End of Stop 0.2 hr *This is a unique Labor Operation for bulletin use only. Version 1 Modified Released April 20, 2022 1