ATI&04122022902

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Sent on
04
From
Technical Information & Support Group
Subject
Request for Parts: 2016-2021 HR-V AWD Inaccurate Fuel Gauge Reading
12
2022
Expires on 04
26
2022
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Parts: 2016-2021 HR-V AWD Inaccurate Fuel Gauge Reading
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2021 HR-V AWDs with a customer complaint of inaccurate fuel gauge reading; less fuel remains
in the fuel tank than indicated on the fuel gauge. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you
attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Customer’s claim must be verified by refilling the fuel tank to full, proving that the amount of fuel needed had been more that what the fuel gauge indicated (e.g. fuel
gauge indicates ½ fuel level but the fuel tank is actually nearly empty). --> Take a photo of the fuel gauge prior to filling the tank.
2. Must confirm that the fuel pump & the secondary unit orientations are correct.
3. No repair has been attempted for this issue.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. Picture of the Fuel Gauge Prior to Filling the Tank.
6. Amount of Fuel Used to Fill the Tank to Full.
Thank you.
American Honda Motor Co., Inc.
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