DBP982

Service Campaign 982: Engine Monitoring Logic - Dealer Best Practice
April 20, 2022
Updates to this Document
• TSB/Remedy Available
Date
04/20/2022
***IMPORTANT Retail Vehicles***
Dealers must perform this Service Campaign on all affected vehicles whenever an affected vehicle is in the shop for
any maintenance or repair.
When a vehicle arrives at the Service Department, access the “Vehicle Information” screen via WEBDCS to identify
open campaigns.
Description of Campaign:
Hyundai is conducting a service campaign to further enhance the knock sensor software to detect abnormal engine bearing
noise before potentially severe engine damage occurs on certain 2017-2018 model year Sonata Hybrid/Plug-In vehicles.
Affected Vehicles:
•
Certain 2017-18MY Sonata Hybrid/Plug-In (LF HEV/PHEV) vehicles with Nu 2.0L GDI engines.
Remedy Information:
Update the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs.
Refer to TSB 15-GI-001 for additional tablet-based Mobile GDS ECU update information.
• Estimated Repair Time: 0.3 M/H
• Recommended Technician Training Level: Certified Service Technician with 6 months or more of experience
repairing Hyundai vehicles with the GDS.
Recommended Alternative Transportation:
Alternate transportation is not needed unless the update is performed with other repairs that would require it.
Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No
Reception: Did you explain to the customer the expected repair time based on the repair?
 Yes
 No
Reception: Did you explain to customer the warranty requirements?
 Yes
 No
Reception: Did you offer the customer Alternative Transportation?
 Yes
 No
Repair: Did you provide the customer with an eMPI?
 Yes
 No
Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?
 Yes
 No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
Warranty:
•
•
NOTE 1: Submit claim on Campaign Claim Entry Screen
NOTE 2: If a part that is not covered by this campaign is found in need of replacement while performing this campaign
and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
Customer Notification
Owners are expected to be mailed notification letters regarding this campaign in May 2022.
Parts:
No parts needed for this campaign.
Customer FAQ:
Q1: What is the purpose of the ECM update?
A1: The ECM update will help detect abnormal engine bearing noise before potentially severe engine damage occurs on the
vehicle.
Q2: What will be done during the campaign service at the dealership?
A2: The dealer will perform a knock sensor software update on the vehicle to further enhance the Knock Sensor Detection
System (KSDS) logic.
Q3: If abnormal engine bearing noise is detected, what will happen to my vehicle?
A3: The Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode
allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair.
DTC P132600 will also be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine
Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to
approximately 1800-2000 RPM.
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Parts
Contact Information
Description
Techline
[email protected]
1-800-545-4515
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Parts ordering hotline
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
1‐800‐633‐5151
1-800-243-7766
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
Hyundai Roadside Assistance
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov