NTB21-071B
Service Bulletin Details
Public Details for: NTB21-071B
Auto hvac center vent temperature difference greater than 5°c this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
- 2021 -
Models from 2021
2021 NISSAN ROGUE |
Classification: Reference: HA21-002B Date: NTB21-071B March 24, 2022 AUTO HVAC CENTER VENT TEMPERATURE DIFFERENCE GREATER THAN 5°C This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: APPLIED DATES: APPLIED ENGINES: 2021 Rogue (T33) VIN starting with 5N1 – built before March 25, 2021 VIN starting with JN8 – built before April 22, 2021 PR25DD ONLY IF YOU CONFIRM The vehicle has automatic air conditioning with dual or tri-zone systems, AND While the driver and passenger dual climate zones are set to “Sync” (exactly the same temperature), either on manual or auto mode, there is a temperature difference of 5°C (9°F) or greater from the driver (LH) side and the passenger (RH) side center dash vents. ACTION Refer to step 14 on page 8 to confirm if the A/C Amplifier must be replaced, can be reprogrammed, or if this bulletin applies. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/12 SERVICE PROCEDURE IMPORTANT: Before starting, make sure: ASIST on the CONSULT PC has been synchronized (updated) to the current date. All CONSULT-III plus (C-III plus) software updates (if any) have been installed. Connect a battery maintainer or smart charger set to reflash mode or a similar setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the A/C Amplifier may be damaged. Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the A/C Amplifier may be damaged. Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the A/C Amplifier may be damaged. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC or VI during reprogramming, reprogramming may be interrupted and the A/C Amplifier may be damaged. 1. Connect the VI to the vehicle. 2. Start C-III plus. 3. Wait for the VI to be recognized. The serial number will display when the VI is recognized (see Figure 1 on page 3). 2/12 NTB21-071B 4. Select Re/programming, Configuration. The VI is recognized Figure 1 5. Check the box to confirm the precaution instructions have been read, and then select Next. NOTE: Use the arrows (if needed) to view and read all the precautions. Figure 2 3/12 NTB21-071B 6. Select Automatic Selection(VIN). Figure 3 7. Allow C-III plus to perform automatic VIN selection. Figure 4 4/12 NTB21-071B 8. Confirm the VIN or Chassis # is correct, and then select Confirm. XXXXXXXXXXXXXXX ROGUE 2021MY Figure 5 9. Allow the System call to be performed. Figure 6 5/12 NTB21-071B 10. Confirm the VIN is correct for the vehicle, and then select Confirm. XXXXXXXXXXXXXXXXXX Figure 7 11. Select HVAC. Figure 8 6/12 NTB21-071B 12. Select Reprogramming. Figure 9 13. Find the A/C Amplifier Part Number and write it on the repair order, and then select Save. NOTE: This is the current Part Number (P/N). XXXXXXXXXXXX XXXXXXXXXXXX HVAC XXXXXXX T33ROGUE XXXXXXXXXXXX XXXXXXXXXXXX Figure 10 7/12 NTB21-071B Part Number Inspection Check the A/C Amplifier part number. No Is the last letter of the part number “C”? Yes EXAMPLE: 27760-XXXXC Yes Are the last characters of the part number 5A, 7A, 8A or is the last character “E”? A/C Amplifier is already the latest version and no further action is required. Proceed to CLAIMS INFORMATION on page 12. 14. No Replace the existing A/C Amplifier. Proceed to Reprogram the A/C Amplifier, step 15 on page 9 Compare the Part Number you wrote down in step 13 on page 7 to the numbers in the CURRENT A/C AMPLIFIER PART NUMBER column in Table A below. If the last character of the part number is “C”, replace the A/C Amplifier. o Refer to the ESM: VENTILATION, HEATER & AIR CONDITIONER > HEATER & AIR CONDITIONING CONTROL SYSTEM > AUTOMATIC AIR CONDITIONING > REMOVAL AND INSTALLATION > A/C AMP If the last character of the part number is “D”, skip to step 15 on page 9 to continue the reprogramming procedure. If the part number is not listed in Table A, see CLAIMS INFORMATION, and then refer to the ESM for further diagnostic information. Table A MODEL CURRENT A/C AMPLIFIER PART NUMBER: 27760 - XXXXX 2021 Rogue 6RY(*)A, 6RR(*)C, 6RR(*)D, 6RY(*)E 8/12 NTB21-071B Reprogram the A/C Amplifier 15. Follow the on-screen instructions to navigate C-III plus and reprogram the A/C Amplifier. 16. Select USA/CANADA Dealers from the drop down menu, and then select OK. Figure 11 17. Login using your NNAnet credentials (Figure 12). The CONSULT PC must be connected to the Internet (Wi-Fi or cable). If you do not know your Username and Password, contact your service manager. Figure 12 9/12 NTB21-071B 18. Select Next, and then proceed to step 19. NOTE: When the screen in Figure 13 displays, A/C Amplifier reprogramming is complete. If the screen in Figure 13 does not display (indicating that reprogramming did not complete), refer to the information on the next page. Figure 13 19. Follow the on-screen instructions to perform Erase All DTCs. 20. Print a copy of the confirmation screen and attach it to the repair order for warranty documentation, and then select Confirm. 10/12 NTB21-071B A/C Amplifier Recovery: Do not disconnect the VI or shut down C-III plus if reprogramming does not complete. If reprogramming does not complete and the “!?” icon displays, as shown in Figure 14: Check battery voltage (12.0 V – 15.5 V). Ignition is ON, engine is OFF. External Bluetooth® devices are OFF. XXXXXX XXXXXX All electrical loads are OFF. Select retry and follow the on screen instructions. “Retry” may not go through on first attempt and can be selected more than once. XXXXX XXXXXXXXX XXX Figure 14 If reprogramming does not complete and the “X” icon displays, as shown in Figure 15: Check battery voltage (12.0 V – 15.5 V). CONSULT A/C adapter is plugged in. Ignition is ON, engine is OFF. Transmission is in Park. All C-III plus / VI cables are securely connected. All C-III plus updates are installed. XXXXXX XXXXXX XXXXX XXXXXXXXX XXX Figure 15 Select Home, and restart the reprogram procedure from the beginning. 11/12 NTB21-071B PARTS INFORMATION DESCRIPTION PART NUMBER A/C Amplifier (1) QUANTITY 1 (as needed) (1) Refer to the Electronic Parts Catalog (EPC) and use the VIN to lookup the part number. CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: DESCRIPTION PFP OP CODE SYM DIA FRT Perform A/C Amplifier Software Check (1) TX51AA GB 32 0.3 PFP OP CODE SYM DIA FRT (1) TX52AA GB 32 0.5 DESCRIPTION PFP OP CODE SYM DIA FRT Replace A/C Amplifier (1) TH42AA GB 32 (2) OR DESCRIPTION Perform A/C Amplifier Software Check & Update OR (1) (2) Reference the EPC and use the A/C Amplifier (27760-*****) as the Primary Failed Part (PFP). Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time (FRT). AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION August 4, 2021 NTB21-071 Original bulletin published October 7, 2021 NTB21-071A Changes made throughout bulletin March 24, 2022 NTB21-071B APPLIED VEHICLES updated 12/12 NTB21-071B