S2208000011 RevB
Service Bulletin Details
Public Details for: S2208000011 RevB
Wireless qi charger not charging
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Models from 2021
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| 2021 RAM 1500 |
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Models from 2020
| 2020 ALFA ROMEO GIULIA |
| 2020 ALFA ROMEO STELVIO |
| 2020 RAM 1500 |
| 2020 RAM 2500 |
| 2020 RAM 3500 |
| 2020 RAM 4500 |
| 2020 RAM 5500 |
Case Number: S2208000011 REV. B Release Date: March 2022 Symptom/Vehicle Issue: Wireless Qi Charger Not Charging Customer Complaint/Technician Observation: Owner complains that the wireless charger is not charging as expected. Technician observations may have the same result; phone is not charging when placed within the charging pad location. Discussion: When experiencing customer complaints with wireless charging, review the following prior to component replacement or service. 1. Does the customer's device have “Qi Charge compatibility” (supports wireless charging)? 2. Is the device properly aligned for charging to initiate (also verify device does not slide/move easily while charging causing charging connection to disengage)? 3. Verify the device does not have a case that may reduce the charging signal (case too thick, not QI compatible case or may have a pop socket attached). 4. Inspect the charge pad location for any liquid contaminates that may have spilled creating interference (clean as needed). Example: Ram Truck Phone secured in the anti-slip pad. Test without pop sockets This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate course of action. Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no solution is found FCA US LLC Version 4.3 10/29/2020 This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate course of action. Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no solution is found FCA US LLC Version 4.3 10/29/2020