S2123000049

Case Number: S2123000049
Release Date: June 2021
Symptom/Vehicle Issue: RHD Glove box cannot be fully opened
Customer Complaint/Technician Observation: Glovebox interfering with cross car
dash beam harness while opening prevents glove box from fully opening on Right
Hand Drive vehicles
Discussion: Open the glovebox door and check if it opens all the way. Inspect for any
interference with the dash harness. If the glove box door does not fully open, remove
the glove box and inspect the harness behind the glove box for proper routing and that
it is fully snapped in at the harness push clip to the cross car beam and out of the way
from the glove box door’s movement. Refer to Service Library 23 - Body / Instrument
Panel / GLOVE BOX, Instrument Panel / Removal and Installation.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020