1900221

NUMBER:
GROUP:
DATE:
19-002-21
19 - Steering
June 17, 2021
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
SUBJECT:
Noise In Steering Column Tailshaft When Turning Steering Wheel
OVERVIEW:
This bulletin involves inspecting and replacing the steering column if necessary.
MODELS:
2020 - 2021
(JL)
Jeep Wrangler
2020 - 2021
(JT)
Jeep Gladiator
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to vehicles built on or after July 15, 2020 (MDH 0715XX) and on
or before March 02, 2021 (MDH 0302XX).
SYMPTOM/CONDITION:
The customer may notice the following:
• A noise coming from the tailshaft of the steering column while turning.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If the customer describes the symptom/condition listed above, perform the Inspection Procedure.
1. Use a stethoscope (or any other form of listening device available to use) to listen to the lower
steering shaft near the energy absorbing slip joint, on the interior side, near the front bulkhead,
while the steering wheel is being turned.
2. Is the noise coming from the energy absorbing slip joint area of the lower shaft?
• YES>>> Proceed to Step 1 of the Repair Procedure.
• NO>>> This Bulletin does not apply. Normal diagnosis should be performed.
19-002-21
-2-
PARTS REQUIRED:
Qty.
1 (AR)
Part No.
55057447AD
(North America and LATAM)
Description
Column, Steering
1 (AR)
Column, Steering
4 (AR)
55057448AD
(EMEA)
55057449AD
(APAC)
04749210AA
1 (AR)
06512008AA
1 (AR)
06511578AA
1 (AR)
Column, Steering
Nut, Hex Flange, M8 x 1.25 x 8.0 (Steering Column To Cross Car Beam)
Bolt, M8 x 1.25 x 38 (Intermediate Shaft To
Steering Column)
Nut, Hex Lock, M16 x 1.50 (Steering Wheel To
Column)
REPAIR PROCEDURE:
1. Replace the steering column assembly. Refer to the detailed service procedures available in
DealerConnect> Service Library under: Service Info> 19 - Steering / Column / Removal and
Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
19-20-83-9D
Description
Skill Category
Amount
Steering Column - Replace
(2 - Skilled)
6 - Electrical and
Body Systems
0.9 Hrs.
FAILURE CODE:
ZZ
Service Action