18NA103
Service Bulletin Details
Public Details for: 18NA103
This service bulletin provides service information for customer concerns of an in-tank fuel pump whining noise, engine hard to start and/or stalls and malfunction indicator lamp (mil) is illuminated that may be caused by gelling of fuel in
- 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2022
Models from 2021
Models from 2020
Models from 2019
2019 CHEVROLET CRUZE |
2019 CHEVROLET EXPRESS |
2019 CHEVROLET SILVERADO 1500 |
2019 CHEVROLET SILVERADO 4500HD |
2019 GMC CANYON |
2019 GMC SAVANA |
2019 GMC SIERRA 1500 |
Models from 2018
Models from 2017
Models from 2016
2016 CHEVROLET COLORADO |
2016 CHEVROLET EXPRESS |
2016 CHEVROLET SILVERADO 2500 |
2016 CHEVROLET SUBURBAN |
2016 GMC CANYON |
2016 GMC SAVANA |
2016 GMC SIERRA 2500 |
2016 GMC SIERRA DENALI |
Models from 2015
2015 CHEVROLET CRUZE |
2015 CHEVROLET SILVERADO 2500 |
2015 CHEVROLET SUBURBAN |
2015 GMC SAVANA |
2015 GMC SIERRA 2500 |
2015 GMC SIERRA DENALI |
Models from 2014
2014 CHEVROLET CRUZE |
2014 CHEVROLET EXPRESS |
2014 CHEVROLET SILVERADO 1500 |
2014 CHEVROLET SILVERADO 2500 |
2014 CHEVROLET SUBURBAN |
2014 GMC SAVANA |
2014 GMC SIERRA 1500 |
2014 GMC SIERRA 2500 |
Models from 2013
2013 CHEVROLET EXPRESS |
2013 CHEVROLET SILVERADO 1500 |
2013 CHEVROLET SILVERADO 2500 |
2013 CHEVROLET SUBURBAN |
2013 GMC SAVANA |
2013 GMC SIERRA 2500 |
2013 GMC SIERRA DENALI |
Models from 2012
2012 CHEVROLET COLORADO |
2012 CHEVROLET EXPRESS |
2012 CHEVROLET SILVERADO 1500 |
2012 CHEVROLET SILVERADO 2500 |
2012 GMC CANYON |
2012 GMC SAVANA |
2012 GMC SIERRA 2500 |
2012 GMC SIERRA DENALI |
Models from 2011
2011 CHEVROLET EXPRESS |
2011 CHEVROLET SILVERADO 1500 |
2011 CHEVROLET SILVERADO 2500 |
2011 GMC SAVANA |
2011 GMC SIERRA 2500 |
2011 GMC SIERRA DENALI |
Models from 2010
Bulletin No.: Service Bulletin Date: 18-NA-103 January, 2022 INFORMATION Subject: Brand: Information on Diesel Fuel Gelling in Cold Temperatures Causing In-Tank Fuel Pump Whine and Driveability Concerns Model: GM Passenger Cars and Trucks (Excludes Chevrolet Low Cab Forward Medium Duty Trucks) Model Year: VIN: from to from to 2010 2022 — — Engine: Transmission: Any Diesel — Involved Region or Country North America Condition Some customers may comment that the in-tank fuel pump is whining, the engine is hard to start and/or stalls and the Malfunction Indicator Lamp (MIL) is illuminated. Cause Some diesel fuels may have blends that are incompatible with cold ambient temperatures causing the diesel fuel to gel and/or develop solids that may block the in-tank fuel pump pickup. Technicians may observe on a scan tool one or more of the following DTCs set in the K20 Engine Control Module: • DTC P0087 Fuel Rail Low Pressure • DTC P018B Fuel Pressure Sensor Performance • DTC P228A Fuel Pressure Regulator 1 Control - Forced Engine Shutdown • DTC P228B Fuel Pressure Regulator 2 Control - Forced Engine Shutdown • DTC P2635 Fuel Pump Flow Performance Correction Bring the vehicle inside to allow the diesel fuel to warm up to more than 0°C (32°F). Confirm the engine will start and the whining noise from the fuel pump is gone. Service Recommendation Fuel Waxing/Icing Fuel distributors blend #1 and #2 diesel fuels for seasonal requirements in a particular region. In Canada, diesel fuel blend #1 is categorized as type A (Winter) and diesel fuel blend #2 is categorized as type B (Summer). No other blending of fuels is recommended. However, a customer may desire to use a winter fuel additive to prevent fuel waxing or icing during extreme cold snaps. If a winter fuel additive is to be used, it must not contain any metal based additives, alcohol or other water emulsifiers that may compromise the water removal effectiveness of the fuel filtering system. Copyright 2022 General Motors LLC. All Rights Reserved. 1. Bring the vehicle inside to allow the diesel fuel to warm up to more than 0°C (32°F). Confirm the engine will start and the whining noise from the fuel pump is gone. This may take as little as one to two hours. Fuel temperature sensor data can be monitored with the scan tool. Once the engine can be started and is running, the warm return fuel will further aid in thawing the tank. When the fuel has thawed it is suggested to drain the water separator at the bottom of the fuel filter to ensure any water is removed. 2. DO NOT replace the in-tank fuel pump for this concern. If the fuel pump whine noise is gone after warming the fuel, the fuel blend that was used is most likely incompatible with the climate conditions. Purchasing fuel from a high volume fuel retailer increases the chance that the fuel is fresh and of good quality. Page 2 January, 2022 Bulletin No.: 18-NA-103 Parts Information No parts are required for this repair. Warranty Information Note: This Condition should not be considered a vehicle problem but an issue with the local fuel blend. Do not submit a warranty claim for this procedure. Version Information Version 5 Modified Released April 5, 2018 July 25, 2018 – Added the 2019 Model Year. June 24, 2019 – Added Model Year 2020 vehicles and removed the Supersede stating: This Bulletin replaces PIP5543. October 23, 2020 – Added the 2021 Model Year. January 19, 2022 – Added the 2022 Model Year and exclusion statement to Models section. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION