28 13 22 2028419

Technical Service Bulletin
28 Fault stored in access start authorization control unit (DTC 02811)
28 13 22 2028419/2 November 15, 2013. Supersedes Technical Service Bulletin Group 96 number 12-28 dated
January 27, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009-2010
All
Not Applicable
A5
2008-2010
All
Not Applicable
Q5
2009-2010
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised title
Revised header data (added DTC)
Revised entire bulletin for clarity
1
1/27/2012
Initial publication
• The following DTC is present in the access start authorization control unit, J393 (address word 05), and cannot
be cleared:
• DTC 2811: Control unit for steering column lock (electronic steering column lock) - incorrect
• The DTC appears under one of the following circumstances:
• The original electronic steering column lock control unit, J764, is installed. The original control unit has
never been replaced.
• A replacement electronic steering column lock control unit, J764, has been installed.
Technical Background
Before a replacement electronic steering column lock control unit, J764, is installed, the software of the access
start authorization control unit, J393, must be updated due to a diagnostic software error that prevents the DTC
from being cleared.
Production Solution
Optimized software was placed in to production.
© 2013 Audi of America, Inc.
Page 1 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
Tip: Read entire Service section before proceeding. If a J393 control unit software update is required, the
software must be updated before the replacement J764 control unit is installed.
If a replacement J764 control unit has already been installed, but the J393 control unit software was not updated
first, the J764 control unit must be replaced again after the J393 control unit software update is performed.
1. Find the software part number of the J393 control unit, and proceed with the corresponding instructions (note
that “X” is a generic placeholder):
• If part number is 8K0 907 064 X or 8K0 907 064 XX, proceed to step 2.
• If part number is 8K0 907 289, Proceed to step 4.
2. Review the SVM chart below for the part number:
• If the J393 control unit software version is less than the New Software Version listed, update the software
using the SVM Update Instructions.
• If the J393 control unit software version is equal to the New Software Version listed, do not update the
software. Proceed to step 3.
SVM Update Instructions
Follow all instructions in TSB 2011732, 00 Software Version Management (SVM), operating instructions.
Update the J393 control module using the SVM action code as listed in the table below. After the update,
proceed to step 5.
Software Part Number
Old Software Version
New Software Version
SVM Action Code
8K0 907 064 X
All
252
B846A006
8K0 907 064 AX
All
252
B846A006
8K0 907 064 BX
<230
252
B846A006
8K0 907 064 DX
<322
327
B846A006
0.
Tip: The vehicle bus must stay awake during
the update. To ensure that it does, activate the
hazard lights during the update.
SVM updates must only be performed using the
USB wired connection to the VAS 5054 diagnostic
head. The Bluetooth wireless connection must be
disabled (Figure 1) to ensure that ODIS only uses
the wired connection.
Figure 1. The Bluetooth wireless connection is disabled
via the software switch (A) in the Windows taskbar.
3. For parts numbered 8K0 907 064 X or 8K0 907 064 XX, replace the J393 control unit if it could not be
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
updated. Reference TSB 2024111, 57 Replaced Comfort System control unit (BCM2) cannot be coded, for the
SVM code needed for parameterization of the new control unit. After replacing the control unit, proceed to step
5.
4. For parts numbered 8K0 907 289, replace the J393 control unit because there is no software update for this
part number. Reference TSB 2024111, 57 Replaced Comfort System control unit (BCM2) cannot be coded, for
the SVM code needed for parameterization of the new control unit. After replacing the control unit, proceed to
step 5.
5. Install the replacement electronic steering column lock control unit, J764.
© 2013 Audi of America, Inc.
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
2810 – For replacement of electronic steering column lock control unit, J764
5789 – For update/replacement of access start authorization control unit, J393
Damage Code:
0010 – For replacement of electronic steering column lock control unit, J764
0039 – For update/replacement of access start authorization control unit, J393
Labor Operations:
For replacement of electronic steering column lock control unit, J764:
Charge battery
2706 8950
10 TU
Height adjustable column tube
remove + reinstall
4818 1900
110 TU
Steering lock replace
2810 5550
10 TU
SVM coding and parameterization 0150 0000
and immobilizer adaptation
Time stated on diagnostic
protocol (Max 60 TU)
Radio remote control sender relearn + test
15 TU
5785 0299
For update of access start authorization control unit, J393:
Charge battery
2706 8950
10 TU
SVM update
0150 0000
Time stated on diagnostic
protocol (Max 60 TU)
Radio remote control sender relearn + test
5785 0299
15 TU
For replacement of access start authorization control unit, J393:
Diagnostic Time:
Comfort system central control
5789 5500
module (access start authorization
control unit) replacement
40 TU
SVM coding and parameterization 0150 0000
and immobilizer adaptation
Time stated on diagnostic
protocol (Max 60 TU)
Radio remote control sender relearn + test
5785 0299
15 TU
GFF
No allowance
0 TU
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Road test prior to service
procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2028419/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions
• TSB 2024111: 57 Replaced Comfort System control unit (BCM2) cannot be coded
All parts and service references provided in this TSB (2028419) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2013 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.